17. Mobile Number Portability (MNP)

17.1 MNP is the ability of the Customer to change from one mobile service provider to another mobile service provider without changing their mobile number subject to the terms and conditions herein appearing.
17.2 A prepaid and/ or postpaid Customer who wishes to port is required to submit a ‘port in' request to Digi and is subject to Digi existing terms and conditions for new registration and to existing geographical numbering requirements.
17.3 The Customer must satisfy these prerequisite conditions for porting:
 
a. the mobile number to be ported must be active at the time of the request;
b. the Customer must not have registered more than one-hundred (100) corporate lines with Digi;
c. the Customer must provide valid identifications including but not limited to MyKAD, Armed Forces Identification Card and/ or passport or for corporate Customers, company registration documents (for example, Form 24 and Form 49);
d. the Customer must not have any outstanding and/ or overdue amounts/ contractual obligations with the current mobile service provider;
e. the mobile numbers must be in the range of mobile numbers as approved by MCMC time to time;
f. upon request, Customer must provide all other information as required from Digi;
g. subject always to Digi's terms and conditions prevailing at the time of the request as stipulated on Digi's website.
17.4 The Customer who wishes to port in must adhere to the terms and conditions including the procedures and processes prevailing at the time of request to port in as outlined by Digi which can be found in Digi's website at www.Digi.com.my or any other website designated by Digi from time to time.
17.5 The Customer's request to port in shall be treated as a new application and is subject to Digi's terms and conditions herein contained and represent a notice to terminate any agreement that the Customer has with the current mobile service operator.
17.6 All services associated with the ported- out mobile number provided by Digi will be terminated when the SIM card is deactivated.
17.7 Any call(s) or SMS or MMS or any other means of communications initiated by the Customer to the mobile number(s) that have ported out from Digi will be charged as per Digi's standard charges applicable to inter network communications.
17.8 Any fees imposed by Digi for porting request are not refundable in any event whatsoever.
17.9 Digi shall not be responsible and/or liable for any interruption and/or delay in approving and/or providing the Service to the Customer caused by the Customer's current mobile service operator.
17.10 The Service is provided on an "as is" basis.
   
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