Online Reload

Out of credit? There’s no need to leave home just to reload – do it online!
  1. Step 1

    Click on the Reload Online button below. Select your preferred reload amount and fill in all the required information. Then, click Proceed.
  2. Step 2

    Check your reload and payment details on the Order Summary page.

    Click Pay to complete your purchase.

    You will receive a text message notification with your updated balance upon successful reload.
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Reload Value & Validity

Super Long Life™

Extend your account validity for 1 day with just RM1.
  1. Step 1

    Dial *128*1# and press SEND/CALL.
  2. Step 2

    Select 7 for Talktime Services™, and then select 3 for Super Long Life™.

    You will receive a text message notification with your updated balance and validity upon successful reload.
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Notes

Bank Reload
  • 6Please note that this service is only available at the following banks: Affin Bank, Agro Bank, AmBank, Bank Rakyat, CIMB Bank, Citibank, EON Bank, Hong Leong Bank, Maybank, Public Bank, RHB Bank, MEPS.
  • Accepted/available reload amounts may differ from bank to bank. Please check with your preferred bank for more information.

Frequently Asked Questions

Softpin Reload Vouchers

Softpin Reload Vouchers

1. Where can I get my Softpin Reload Vouchers?

You can purchase a Softpin Reload Voucher or one of its variations from any of the Reload Channels listed below:
  • Digi Centres
  • Digi Dealers
  • Digi Specialised Stores
  • Digi Partners

2. In what denominations are Softpin Reload Vouchers available?

Softpin Reload Vouchers are available in denominations of RM10, RM30, RM50 and RM100.

3. How long is a Softpin Reload Voucher valid for?

The validity of a Softpin Reload Voucher varies depending on the denomination purchased and also the rate plan.

4. How do I reload my Prepaid account using Softpin Reload Voucher?

To reload your Prepaid account, follow the steps below:
 
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5. What is a PIN?

All Softpin Reload Vouchers (and their variations) come with a 16-digit Personal Identification Number (PIN). You will need to enter the correct PIN printed on your Softpin Reload Voucher to validate your reload.

6. Why is there an expiry date on the back of a Softpin Reload Voucher?

The expiry date determines whether the PIN printed on the coupon can be used. If the Softpin Reload Voucher has passed its expiry date, the PIN (and the coupon) cannot be used. Please observe the date printed on a Softpin Reload Voucher before you purchase it to ensure that it has not expired.

7. Will I still be able to make/receive phone calls after my reload validity has ended?

You will be able to receive incoming calls and SMS messages for up to 90 days after your reload validity has ended. However, you will not be able to make phone calls or send messages.

8. Can I get a refund on any unused talktime credit in my SIM card?

No. Unused talktime credit is non-refundable once it has be loaded into your SIM card. Similarly, all Softpin Reload Vouchers cannot be refunded once purchased.

9. What happens to the remaining talktime credit on my SIM card after I perform a reload?

The value of the reload credit purchased will be added to the remaining talktime credit on your SIM Card.

10. Can I reload my mobile phone before the talktime credit balance reaches zero?

You may reload your mobile phone at any time. In fact, it is advisable to reload your phone once your talktime credit balance dips below RM10.

11. How much talktime credit can I reload into my mobile phone at any given time?

You can reload as much talktime credit as you want. Simply purchase as many Digi Softpin Reload Vouchers (or any of its variations) as you like and reload your phone accordingly.

12. How do I check my latest talktime credit balance after a reload?

Yes. You will receive an SMS prompting you to make a reload whenever your talktime credit is running low or when you are approaching the end of your Reload Validity. You must however ensure that your SMS mailbox is not full in order to receive the message.

13. Will I be alerted before I run out of talktime credit?

Yes. You will receive an SMS prompting you to make a reload whenever your talktime credit is running low or when you are approaching the end of your Reload Validity. You must however ensure that your SMS mailbox is not full in order to receive the message.

14. Can I use my mobile phone to perform talktime credit reloads for another Digi Prepaid™ mobile number?

Yes, you can. Just key in *123*<your 14 or 16-digit reload PIN>*<your mobile phone number># and press SEND/CALL.

Example:
To reload a voucher with a 16-digit PIN (e.g. 1234567890123456) into a Digi mobile number (e.g. 0161234567) you would key in *123*3456789123456*0161234567#.

Flexi e-load™

Flexi e-load™

1. What are the denominations supported by Flexi e-load™?

This depends on the Digi Prepaid™ plan that you are on.
 
For DG Prepaid SmartPlan subscribers:
 
 
For all other Digi Prepaid™ subscribers:
 
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2. Will I still be able to add talktime credit to my phone with a reload coupon if I start using Flexi e-load™?

Yes, you have the option of using either a physical reload coupon or Flexi e-load™ to add talktime credit to your phone as Flexi e-load™ is simply another reload option provided by Digi for your convenience.

3. What happens after I make a reload via Flexi e-load™?

When you make an reload via Flexi e-load™ you will receive two SMS notifications.

The first SMS notification consists of detailed information such as the dealer's mobile number, the time and date of the transaction and the transaction ID.

The second SMS confirms the success of airtime reload in your prepaid account and includes your new balance information.

4. What should I do with the SMS notifications that I receive with every reload made via Flexi e-load™?

It is advised that you keep the first SMS notification until you receive the second SMS confirming successful airtime reload into your prepaid account. This is because the transaction ID of the first SMS notification can be used as a reference in case any disputes occur.
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