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Digi Prepaid™ / Digi Postpaid™ / Digi Business

Digi Prepaid™ / Digi Postpaid™ / Digi Business

Digi Prepaid™ / Digi Postpaid™ / Digi Business

1. How do I switch to Digi online?

Kindly follow the steps below to switch to Digi online.
  • Digi Prepaid™– Click here to choose your plans and proceed with registration.
  • Digi Postpaid™– Click here to choose your plan and proceed with registration.
  • Digi Business – Click here to proceed with your registration.

2. How much will it cost to switch to Digi?

An initial charge of RM1 will apply when you switch to Digi. Upon successful port–in, this amount will be credited back to your account. For unsuccessful port–ins, the RM1 will be charged as administration fees.

3. How long will it take to complete the switch to Digi?

For Digi Prepaid™ and Digi Postpaid™, your switch will be completed within seven (7) business days. Don't worry - your mobile service will not be interrupted during this process!
If you're switching to Digi Business, your switch will be completed within ten (10) days.

4. Who do I contact for enquiries and help?

Please call the Digi Customer Service Helpline at 016 221 1800 for enquiries and support.

5. Can I get someone else to submit my request to switch to Digi?

No. Only the owner of the mobile number is allowed to switch to Digi.

6. What is the difference between switching online and walking in to a Digi outlet?

By switching online, you get to enjoy the convenience of switching to Digi from the comfort of your own home. What's more, Digi will deliver the SIM pack right to your doorstep.

1. What are the requirements for switching online?

To switch to Digi, you must be a Malaysian citizen above the age of 12 with a valid MyKAD/NRIC and fulfil the following requiredments:
  • You're not barred by any telco
  • You have settled all your current telco bills
  • Your mobile number is registered under your name and it's not tied to any contract

2. Can my switch to Digi be rejected?

Yes, your request may be rejected by your current mobile service provider if:
  1. You have outstanding/overdue bills
  2. You are blacklisted by your current mobile service provider
  3. You are tied to a contract with your current mobile service provider
  4. Your identification details are incorrect / incomplete
  5. Your current line is no longer active
  6. You did not indicate the full list of supplementary lines
SIM Pack Delivery

1. Where will Digi deliver to?

Digi will deliver SIM packs to all genuine addresses within Malaysia. This includes Peninsular Malaysia, Sabah and Sarawak.

2. Do I have to pay for delivery charges?

No. You do not have to pay for delivery charges.

3. When can I expect to receive the SIM pack?

Deliveries are made on business days (from Mondays - Fridays), between 9am and 5pm.

4. Who will deliver the SIM pack to me?

Digi's appointed delivery agent, GDex, will deliver a SIM pack to your doorstep at a date and time that is suitable for you. You may receive a call from GDex to confirm a suitable delivery date and time.

5. What personal information do I have to provide to the delivery agent?

Upon delivery, you will be asked for your MyKAD/NRIC. The delivery agent will verify this against the registration acknowledgement form. You will then be asked to fill in your MyKAD/NRIC number, the date of receipt, and sign the acknowledgement form.

6. What do I have to do after receiving my SIM pack?

Kindly await the confirmation SMS from your current service provider before switching out your SIM. Upon receiving the SMS, ensure you reply with the exact text prompted (Remember: Your reply is both time and case-sensitive). You’ll receive a goodbye SMS to confirm your request. Now, you can switch to your Digi SIM card! Once your line has been successfully ported in and activated, you’ll receive a welcome email from us.
Your SIM Card & Mobile Service

1. Do I have to replace my SIM card?

Yes. You will have to replace your current SIM card with the new Digi SIM card after the switching process is completed.

2. Will I be able to make calls after submitting my request to switch to Digi?

Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.

3. Do I need to cancel my account with my current mobile service provider?

No. Your line will be automatically terminated by your current mobile service provider after it has been successfully transferred to Digi. Please ensure that your line remains active before submitting your request to switch to Digi.

4. What happens if I have supplementary lines under my account?

All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.

5. Can I choose to just switch my supplementary line(s) to Digi?

No. Your supplementary line(s) must be switched together with your principal line.

6. I am switching to Digi Prepaid™ from another Prepaid service. Will I lose all my credit from my current Prepaid account?

Yes. Your remaining credit will not be transferred when you switch to Digi Prepaid™. We advice that you utilise all your credit before switching to Digi.

7. Will there be any penalty fee if I decide to transfer out from Digi?

No. There will be no penalty fee if you decide to transfer out from Digi unless one is stated on the Digi plan/package that you signed up for.

Can't Find What You're Looking For?

Get the help and support you need via one of the following channels:

Digi Customer Service Helpline
Just call to speak to one of our friendly customer service officers!
Digi Email Support
Send your questions to help@digi.com.my and we'll get back to you as soon as we can.
Digi Store
Visit your nearest Digi Store for immediate assistance!
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