FREEDOM TO INTERNET | Digi - Let's Inspire

FREEDOM TO INTERNET

Total freedom is now in your hands!
Enjoy all things you love - from
music, gaming to entertainment, on
demand and at all hours, just the
way you like it.

Video Freedom

Calling all stream queens (and kings),
experience the freedom of high-speed
streaming like never before!

Freedom 2 Viu
Freedom 2 Viu
Binge watch with up to 5GB of unrestricted data streaming*, plus Premium access to Viu at just RM5/month!
Coming soon!
Freedom 2 iflix
Freedom 2 tonton
Running the drama
marathon?
We’ve got you covered! Grab your popcorn
and stream back-to-back episodes of your
favourite shows from more than 10
supported partner apps.
Just pick a package of your choice and hit
play again!
RM1
  • For Digi Prepaid customers:
    Unlimited Lite for
    24 hours*
    (Optimal for viewing standard definition
    videos at 512kbps)
  • For Digi Postpaid customers:
    3GB High Speed
    for 1 hour
RM5
10GB
High Speed for 24 hours
Click here for the list of supported apps
and more info.
music freedom
If there’s one thing that brings everyone together,
it’s music (and freedom)
Groove to your favourite tunes with NO
INTERNET CHARGES!
Right here the music
don’t stop, and all you have to do is be
Digi subscriber for at least 6 months and
have an active Internet plan.
MUSIC FREEDOM SUPPORTS ONLY THE BEST.
GIVE IT A GO!
Spotify
Spotify
Joox
JOOX
smule
Smule
More
gaming
Freedom with convenience
Digi Direct Operator
Buy games, apps and in-app purchases
conveniently through Digi Direct
Billing, no credit cards required.
Card
Not a Digi subscriber? Top up your game credits
with Digi Reload Cards
Get these Digi top ups for your games!
Get a Limited Edition Garena League of
Legends Card + special bundle LOL skin
when you reload RM100 and above. Get it
at Digi Store and Digi Store Express.
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Get a Premium Star Guardian Jinx Skin for League of Legends when you reload RM100 through Digi! *Promotion starts from 1 – 15 Jul 2017.
Here’s how you can reload Garena Shells
using Digi Prepaid Reload Card.
reload 1
Purchase Digi reload card
 
reload 2
Login to pay.garena.my
 
reload 3
Select Digi Reload Cards & click on
Digi Card Topup
reload 4
Enter the 16-digit reload PIN and your
mobile number to reload.
Community
Freedom to Game! Check out these eSports activities near you

Frequently Asked Questions

Digi Video Freedom

Freedom 2 Viu combo

1. What is Freedom 2 Viu?

Freedom 2 Viu is a combo of data streaming and Viu’s Premium access with ads, at only RM5 per month! The data included in this combo is valid for streaming on Viu only.

2. When can I start subscribing to Freedom 2 Viu?

Freedom 2 Viu is available for subscription from 21 June 2017. Combos with iflix and tonton premium access subscriptions will be available at a later date, stay tuned!

3. Who can subscribe to this awesome combo?

All Postpaid customers with a bundled mobile Internet subscription are eligible! For Prepaid customers, you can subscribe if you are on any of the Internet plans below:
  • Monthly RM28 (5GB, FB),
  • Monthly RM38 (8GB, FB),
  • Monthly RM48 (10GB, FB),
  • Monthly RM68 (15GB, FB),
  • Monthly RM88 (20BG, FB),
  • Monthly RM30 (5GB + FREE 30GB),
  • Monthly RM28 (300min, 3GB, 100 or 40 IDD, FB),
  • Monthly RM38 (1000min, 4GB, 100 or 40 IDD, FB),
  • Monthly RM48 (1500min, 5GB, 100 or 40 IDD,FB),
  • Monthly RM28 Unlimited Video, Music and Internet Calls

4. How much data is included in this combo?

All eligible customers in Question 3 above will get 5GB data included in this combo! This 5GB data are for streaming on Viu only. Streaming on any other services will deduct from your base Internet.

5. Where can I purchase Freedom 2 Viu?

Eligible customers can subscribe from the Digi Freedom website from 21 June 2017 onwards or just click here. Subscription via MyDigi can be done at a later date.

6. If I am currently subscribed to the normal RM10 per month Viu subscription, can I still enjoy this?

Yes! Just unsubscribe from the old subscription on Viu web/app and subscribe to Freedom 2 Viu from our Digi Freedom website, or click here.

7. How I can check my data usage for this combo?

You may check your balance quota and expiry date via MyDigi.

8. What happens if my 5GB data for this offer has been used up?

Streaming on Viu will deduct the quota from your Internet plan.

9. Will my combo be terminated automatically at the end of 30 days?

We don’t want to trouble our customers so this combo is on auto renewal basis! This means that your combo will be renewed automatically after it has ended at 11.59pm at the end of the validity period. For Digi Prepaid customers, please ensure that you have sufficient credit!

10. Will I be notified before this combo is renewed?

Yes, you will receive an SMS notification two (2) days before your combo is renewed.

11. I have RM6 credit in my Prepaid account and it is enough to renew this combo at RM5, but why am I receiving notification that the renewal for my combo is failed?

In order to renew this combo, please ensure you have an active Internet plan subscribed from the list in Question 3 above.

12. How do I unsubscribe this combo?

We are sad you would let go of this great combo but alright – you may unsubscribe from Viu app or website under your account settings.

13. I want to terminate my combo before it expires. After termination, can I continue to access the Viu premium access until the end of its validity?

Yes, you can continue to use the Viu premium access and the 5GB data allocated until the end of its validity of 30 days.

14. I am terminating my Internet plan before it expires. After termination, can I continue to enjoy Freedom 2 Viu?

No, you must have an active Internet plan (refer Question 3) to enjoy the 5GB allocated within Freedom 2 Viu.

15. If I am roaming with Digi, can I use the data from this combo?

No, you will not be able to use the data allocated from this combo while you are roaming.
Digi Video Freedom

1. What is Digi Video Freedom?

Digi Video Freedom is an Internet Pass that allows you to watch videos from your favourite video streaming apps without Internet charges. This means that video streaming usage will NOT deduct your Internet quota.

2. Who can purchase Digi Video Freedom?

All Digi Postpaid and Prepaid customers can purchase either one of the Digi Video Freedom passes – RM1/hour or RM5/day!

3. How do I purchase Digi Video Freedom?

Eligible Digi customers can purchase Digi Video Freedom via MyDigi.

4. What are the video apps that I can enjoy with Digi Video Freedom?

You can enjoy streaming up to 14 video apps, including YouTube, iflix, Viu, tonton, Astro Go, Netflix, Twitch and more! You can see the full list of our partners on digi.my/videofreedom. More apps will be added soon, stay tuned!

5. What are the passes available for Digi Video Freedom?

There are 2 choices for both Postpaid and Prepaid customers:
Postpaid customers:
  • RM1 for Hourly Pass - valid for 1 hour and up to 3GB of usage
  • RM5 for Daily Pass - valid for 24 hours and up to 10GB of usage
Prepaid customers:
  • RM1 for Unlimited Video Freedom – Lite (512kbps), valid for 24 hours
  • RM5 for 10GB Video Freedom – High Speed, valid for 24 hours

6. Will these passes be auto-renewed at the end of the validity period?

No, these are one-time passes and will not be auto-renewed. If you would like to enjoy more streaming hours, you may re-purchase via MyDigi!

7. How many times can I purchase to Digi Video Freedom?

As many as you like! However, if you purchase a combination of RM1 for Unlimited Video Freedom – Lite and RM5 for 10GB Video Freedom – High Speed passes, you will need to wait until the validity for RM1 for Unlimited Video Freedom – Lite expires, before you can enjoy the RM5 for 10GB Video Freedom – High Speed pass.

8. Can I use this Digi Video Freedom pass to surf the Internet?

No. Internet usage outside our partner video apps will not be covered under the Digi Video Freedom pass i.e. it will deduct from your Internet quota.

9. How I can check my data usage for Digi Video Freedom?

You may check your balance quota and expiry date via MyDigi.

10. Will I be notified if my Digi Video Freedom usage or validity is expiring?

You will be notified via SMS if your Digi Video Freedom usage or validity is about to expire and when it has expired.

11. What happens if I purchase Digi Video Freedom and I change my Digi plan?

If you change your Digi plan while your Digi Video Freedom pass is still valid, your Digi Video Freedom pass will be forfeited.
 
Digi Music Freedom

1. What is Digi Music Freedom?

Digi Music Freedom is an Internet Pass that allows you to stream music from your favourite music streaming apps without Internet charges. This means that music streaming usage will NOT deduct your Internet quota.

2. Who can enjoy Digi Music Freedom?

All Digi customers with an active Internet plan and a minimum tenure of 6 months with Digi can enjoy Digi Music Freedom for FREE.

3. How do I activate Digi Music Freedom?

Eligible Digi customers can activate Digi Music Freedom for FREE via MyDigi.

4. What are the music apps that I can enjoy with Digi Music Freedom?

You can enjoy streaming up to 30 music apps, including Spotify, JOOX, Smule, Hitz FM, ERA FM and more! You can see the full list of our partners on digi.my/musicfreedom. We are continuously working to include great music apps into our Digi Music Freedom family. Stay tuned for more updates!

5. How much quota do I get with Digi Music Freedom?

Digi Music Freedom users can stream from any of our partner music streaming apps up to 5GB quota for FREE every 30 days.

6. How many times can I activate Digi Music Freedom?

You need to activate once every 30 days on the MyDigi app.

7. What happens if I run out of quota before 30 days?

Usage on partner music streaming apps will consume your Internet quota. Digi Postpaid and Prepaid customers will have options to purchase additional Internet quota from MyDigi – please refer to the Digi Postpaid and Digi Prepaid product pages for more details.

8. How can I check my data usage for Digi Music Freedom?

You may check your balance quota and expiry date via MyDigi.

9. Will I be notified if my Digi Music Freedom usage or validity is expiring?

You will be notified via SMS if your Digi Music Freedom usage or validity is about to expire and when it has expired. Once it has expired, you can re-active your Digi Music Freedom on MyDigi.
 
Steam Wallet Code service by Digi Direct Billing

1. What is Steam Wallet Code?

Steam Wallet is an e-wallet which is associated to Steam (www.steampowered.com) gaming platform by Valve Corporation. Users of Steam gaming platform will need to have funds added to Steam Wallet to purchase digital content. Users can also use other payment method like credit card.

2. What do I need to have to purchase Steam Wallet Code through Digi?

You need to key in your Digi mobile number and wait for the SMS confirmation. Reply the SMS with unique code to confirm the purchase.

3. How does Digi Steam Wallet Code service work?

You need to have an active Digi mobile Prepaid or Postpaid number with SMS capability in order to purchase Steam Wallet Code. The amount will be charged to your Postpaid bill, or deduct from your Prepaid balance. The Steam Wallet Code of your purchases will be delivered to you through SMS.

4. I have made a purchase, the balance got deducted, but I did not receive any SMS. What should I do?

Contact Digi and upon verification, the code will be resend to you right away.

5. I have made a purchase but the denomination is not what I have requested for. What should I do?

Contact Digi and our CS personnel will verify your purchases and perform compensation if the amount and denomination does not tally.

6. Is Steam Wallet Code subject to GST?

Yes, Steam Wallet Code is subjected to GST.

7. I am not a Digi user, can I use this service?

Unfortunately, this service is only meant for Digi subscribers. We are working to serve the gaming needs of all Malaysians in the coming future.

8. I have made a purchase, and I received the code through SMS. However, when I redeem it at Steam, it says the code has been redeemed. What should I do?

Contact Digi and our CS personnel will check the activation date of the code. If the activation of the code is before user’s purchase, a one-to-one replacement will be done and new code will be sent through SMS.

9. Is there a purchase limit for this service?

Yes, each Digi mobile number can purchase up to RM300 worth of Steam Wallet Code per 30 days.

10. How will the charges be reflected for Prepaid and Postpaid?

The purchase will be displayed as “Steam Wallet Code” in your Postpaid/Prepaid statement.
 
Digi Games Top Up

1. What is the service about?

You are now able to use the Digi reload cards to top up your favourite online game points. Both Digi physical card and soft-pin purchased through e-pay terminal are usable.

2. Is there a specific Digi reload card just for this service?

No. Regular Digi reload card valued RM5 and above can be used for this service.

3. Do I have to be a Digi customer to use this to top up games?

No you don’t. Anyone can use this service.

4. Does it have to be card? How about slip which is printed from terminals in convenience store like 7 Eleven & MyNews?

Both Digi card and slip printed from terminals can be used.

5. Can I use half of the Digi reload card value for this service and the other half for my Digi Prepaid airtime?

No you can’t. You can only choose either to reload for airtime or games credits.

6. Do I need to register different Digi Games Top Up accounts for different online game publishers?

No you don’t. You may use the same account for all.

7. Is there a maximum amount that I can top up a day?

Yes there is. The maximum is a total of RM1500/day worth of game points top up.

8. Are all online game publishers having this top up option?

We aim to have this option available for all online game publishers not too far in the future but for the time being, only Garena is available.
League of Legends Premium Skin Promo

1. Who is eligible for this promo?

All you need to do is to be the first 1,000 customers who topup RM100 via Digi Prepaid Reload Card on Garena (http://pay.garena.my) between 1 July to 15 July 2017. Existing accounts with Star Guardian Jinx skin are not eligible for this promo.

2. I have reloaded RM100 through Digi Prepaid Reload Card, how do I get the Premium Star Guardian Jinx Skin for League of Legends?

We will get in touch with you and need you to provide your League of Legends account. The skin will then be automatically credited to your account by 20 July 2017. Garena UID accounts with no League of Legends account will have to create an account and contact Garena Customer Service via www.garena.my/support/email/ in order to receive the Star Guardian Jinx skin.
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