Important Notice

Spectrum Migration Announcement

Spectrum Migration Announcement

The Malaysian Communications & Multimedia Commission (MCMC) has reallocated 900MHz and 1800MHz spectrum band to Digi this year (Click HERE for the announcement). This means that Digi will be in a stronger position to better serve its customers, but it will entail some network maintenance activities to migrate the reallocated spectrum into the network. This spectrum migration exercise will be carried out nationwide in several phases based on area, with 30 June 2017 as the targeted completion date.

During the exercise, customers in the affected areas may experience intermittent service. We apologise for the inconvenience caused, and seek your patience as we strive to deliver consistent high-speed internet to millions of our customers nationwide.

Please refer to the FAQ below for more information.

FAQ
These Frequently Asked Questions will provide more clarity to customers on the ongoing spectrum migration exercise.

1.
Why do we have to carry out the migration exercise?
 
This migration exercise follows the reallocation of spectrum in the 900MHz and 1800MHz bands as announced by the Malaysian Communications and Multimedia Commission (MCMC) in February 2016.

 
The spectrum reallocation is in line with the Government's decision to optimise the use of spectrum resources. This will ensure that the said spectrum bands can be used in the most efficient manner and its benefits can be realized via better coverage and quality for customers.

2.
How will the migration exercise be carried out? How long does it take to migrate the spectrum? What will the intermittent disruptions be like during the migration?
 
The nationwide spectrum migration exercise will be carried out in stages and is estimated to be fully completed by 30 Jun 2017. Migration will take place by location during maintenance hours (from 12am to 6am) to minimize impact to customers.

 
During the migration exercise, Digi has to reconfigure the spectrum for each site where we are required to shut down the site for an hour. After which, service will resume.

 
However, after each migration exercise, there will be a period where optimisation work is carried out and you may experience intermittent service disruptions for calls and data usage.

 
Please contact our Digi Customer Service Helpline at 016 2211 800, if you have any queries.

3.
Are all service disruptions related to the migration exercise?
 
There are other factors such as faulty equipment, power failure, fibre cut, theft and vandalism of sites, extreme weather conditions and more, that can result in service disruption.

4.
Why do I still experience prolong disruptions to my call/Internet services after the migration has taken place in my area?
 
We would require more details to assist you with this issue. Please contact our Digi Customer Service Helpline at 016 2211 800 for assistance.

5.
What are the areas affected and when?
 
Migration will be carried out in phases by areas.

 
No
Areas
Month
 
1
Sabah
December
 
2
WP Labuan
December
 
3
Sarawak
December
 
4
Pahang
January
 
5
Terengganu
January
 
6
Kelantan
January

 
NOTE: The schedule for other areas will be updated in due course.
 
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX