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Digi Prepaid™
The Ultimate 4G PLUS Video & Music Streaming Pack
Keep On Streaming with the prepaid plan built for endless entertainment.
Digi Prepaid™
The All-New Digi Prepaid™ Best
Your Internet Starter Pack that gives you FREE 4G Internet with IDD calls & more!
Digi Prepaid™
Reload with Digi Prepaid™ and enjoy FREE Internet Credit!
Reload on weekend, starting from 4 Jun to 28 Aug 2016.

Keep on Streaming or Get Started

Digi Prepaid LiVE™
  • LiVE meets the streaming & other digital needs of heavy Internet users
  • FREE 8GB music & video streaming 4G plus quota
  • Unlimited Calls & SMS to 3 Buddyz™
  • FREE 100GB Cloud Storage, no internet charges
  • Monthly digital rewards
Learn More
Digi Prepaid BEST™
  • BEST caters to basic Internet users getting started
  • FREE 200MB 4G Plus Internet with daily IDD usage
  • Preloaded with 300MB Internet 4G Plus + RM5 credit
  • FREE Social Messaging
  • Best 20 Kawan
Learn More

The Best Internet Plans tailored to each Plan

LiVE Internet Plans
Get more Internet to keep on streaming.
  • Weekly & monthly from RM10
  • All comes with additional music & streaming quota
  • Long validity top ups available when quota runs out
Learn More
BEST Internet Plans
Get started on the most affordable Internet plans.
  • From as low as RM1
  • Wide choices for daily, weekly & monthly usage
  • Get app based top ups for more quota
Learn More
Notes

Digi Prepaid™ LiVE – Terms & Conditions

  • Subject to Digi's approval, an existing subscriber can change to this new Digi Prepaid LiVE to enjoy greater savings. The Subscriber is not allowed to move back to their old plan after the upgrade.
  • To change to this Digi Prepaid LiVE, the Subscriber is required to key in *128*1*4# and press 'SEND'/'CALL', then select Digi Prepaid LiVE. Upgrades can also be performed online by registering and logging in to Online Customer Service (OCS Login). Alternatively, the Subscriber can upgrade by calling 016-221 1800 and follow the step-by-step instructions given by the automated phone system.
  • In the event a Subscriber chooses to change his/her existing plan to this Digi Prepaid LiVE, any existing freebies shall be forfeited and a Subscriber is not entitled to any form of compensation for such forfeiture. The Subscribers under this Digi Prepaid LiVE shall not be able to activate multi-party conferencing.
  • Additional Terms & Conditions apply.

Digi Prepaid™ Best – Terms & Conditions

  • Subject to Digi's approval, an existing Subscriber can choose this Digi Prepaid Best to enjoy greater savings. The Subscriber is not allowed to move back to their old plan after the upgrade.
  • To upgrade to this Digi Prepaid Best, the Subscriber is required to key in *128*1*4# and press SEND/CALL, then select Digi Prepaid Best. Upgrades can also be performed online by registering and logging in to Online Customer Service (OCS Login). Alternatively, the Subscriber can upgrade by calling 016-221 1800 and follow the step-by-step instructions given by the automated phone system.
  • If the Subscriber change his/her call plan from this Digi Prepaid Best to another approved Digi Prepaid™ plan, total usage and GPRS usage counters will be reset. All other freebie buckets are subject to be reset automatically.
  • Additional Terms & Conditions apply.
Frequently Asked Questions

View FAQs for

What are the unique selling points of Digi LiVE Prepaid?

Digi LiVE Prepaid gives you:

  • FREE 8GB of Video and Music Streaming 4G Plus quota every month.
  • More streaming quota with all Internet Plans.
  • Unlimited FREE Calls and SMS to 3 Buddyz™.
  • FREE 100GB Cloud storage with no internet charges and more digital rewards.
Who is eligible to buy Digi LiVE Prepaid?
Any new/existing prepaid subscriber.
I am an existing Digi Prepaid subscriber, can I switch my line to Digi LiVE Prepaid and maintain my current mobile number (change of plan)?
Yes, only existing Digi Easy and Smart prepaid subscribers can convert to Digi LiVE Prepaid. There are no charges to convert to Digi Prepaid LiVE. To change your plan, just dial *128*1*4#. However, note that any internet plan subscription, FREE data and existing Buddyz configured will be reset.
I am a Digi Postpaid subscriber, can I change to Digi LiVE Prepaid (Postpaid to Prepaid conversion)?
Yes, you may perform Postpaid to Prepaid LiVE conversion. To perform conversion, just head over to any Digi Stores.
How much is the Digi LiVE Prepaid pack?
RM12 inclusive of 6% GST and it comes with RM8 credit in main balance with 7 days validity. However, there will be no charges if you are converting from a Digi postpaid line or if you port in from another Telco. In this case, there will no credit pre-loaded.
How can I redeem my FREE 300MB quota (7 days) + 1GB 4G Plus Video (7 days) and 4G Plus (7 days) for life?
To redeem, download MyDigi or dial *888*1#. You will only need to redeem once.
Which music streaming apps/ websites are covered by Music Freedom quota?
You can use your FREE Music Freedom Quota to stream your favorite tunes on - Spotify, JOOX, Deezer, Raku and many more apps. For further info: http://new.digi.com.my/apps/music-freedom
Which video streaming apps/ websites are covered by the Video Freedom quota?

Currently, Digi Video Freedom covers the following video streaming services:

  • YouTube
  • iflix
  • Astro-On-The-Go
  • Tonton
  • Viu
  • Dailymotion
  • HyppTV Everywhere

For further info: http://new.digi.com.my/apps/video-freedom

Can I use the 4G Plus Video & 4G Plus Music quota if I don’t have a 4G enabled device?
In order to use the 4G Plus Video & 4G Plus Music Streaming quota you need to have an LTE enabled device, be using a USIM and must be in a Digi 4G coverage area.
What is the validity of the 1GB 4G Plus Video & 1GB 4G Plus Music Freedom for life?
Upon once-off redemption of the 4G Plus LTE Video & 4G Plus LTE Music Freedom, it comes with 7 days validity. The quota is refreshed every 7 days which means subscribers will enjoy a brand new 1GB quota for Video and 1GB quota for Music. However, you must stay active to use the quota.
What is Buddyz™?
Buddyz™ is a key feature of the Digi Prepaid LiVE plan, where you are able to enjoy Unlimited FREE Calls and SMS to your friends & family who are on a Digi line.
How do I set up Buddyz™?
Use my Digi or dial *128*1*8# and key the selected Digi numbers to enjoy the Unlimited FREE Calls and SMS.
How many Buddyz™ can I have?
Up to a maximum of 3 Buddyz™.
Is there a charge to set up Buddyz™?
Configuration of first 3 Buddyz™ is FREE. Any subsequent changes will be charged RM10 each time.
Is there a Fair Usage Policy (FUP) for Free Calls and SMS to Buddyz™?
Yes, fair usage policy of 1,000 minutes and SMS is applicable to avoid abuse.
How much would I be charged if I exceed the 1,000 minutes/SMS FUP?
RM0.30 per minute (60-sec charging block) and RM0.20 per SMS.
Who is eligible to receive Digital Rewards?
Only subscribers who are on Digi Prepaid LiVE, LiVE SE, LiVE EM, LiVE P2P and LiVE MNP are eligible to redeem the offers.
How do I redeem Digital Rewards?
Kindly visit digi.my/liverewards to redeem your offer.
What are the Digital Rewards that I'm eligible to redeem?
Merchant Offer
Zalora
• 20% OFF with min spent of RM100
• Open to all channels (web & app)
• Codes valid for 2 months
Lazada
• 20% OFF with max RM30
• Valid via Lazada app only
• Codes valid for 2 months
Agoda
• 10% OFF who first time download of Agoda app (generic offer to all)
• 8% OFF, valid at www.agoda.com/digi
• Codes valid for 10 days
Grabcar
• RM4 OFF one ride
• Codes valid for 1 month
*One redemption per merchant per calendar month only.
How I do get my 100GB Capture App cloud storage?
Just download Capture App from App Store or Google play store to instantly enjoy FREE 100GB Cloud Storage.
Is the Video & Music quota bundled in with the internet plan a permanent offer?
No, all the FREE quota given as part of the LiVE prepaid pack is only promotional until further notice.
What happens when I reach 100% of my internet plan quota?
Upon reaching 100% your internet plan quota, your Internet access will be cut off. You will need to purchase Internet Top Up to continue using Internet.
In the event of termination of the internet plans can I carry forward any of the Video or Music quota?
Upon termination of the Internet plans all the bundled Video & Freedom quota will also be terminated. Subscribers however will be able to continue streaming with the 1GB 4G Plus Video & 1GB 4G Plus Music Streaming for life.
Can I use my Video and Music quota that comes in with my Internet Plan on 3G network?
Yes. Music and Video quota bundled with our internet plan and be use on both 3G and 4G Plus network.
I am a Digi LiVE Prepaid subscriber, can I subscribe to the Super Long Life service to extend my credit validity?
Yes, the following Super Long Life service is available for LiVE prepaid subscribers - RM1 for a 1-day validity extension.
Will I be able to get a Digi Talktime Advance credit loan when my balance is low?
Yes. You will be able to get a Talktime Advance of RM3 with 2 days validity, subject to the following conditions.
a) A service fee of RM0.60 will be charged per transaction.
b) Your tenure must be more than 1 month.
c) Your account must be active.
d) Your account balance must not be RM0.00 and less than RM3.00.
e) You do not have and outstanding loan amount.
f) The loan and service fee amount will be automatically deducted from your next reload.
 
Will I be able to transfer credit via Digi's Talktime Transfer (local and international) service?
No. You will not be able to perform Talktime Tranfers on this plan.
How do I subscribe to any of the Talktime services mentioned above?
Dial *128*1*7# and select your talktime services.
How much preloaded credit comes with this pack?
RM5 credit is preloaded with each pack and is valid for 30 days. You will also get 300MB of 4G Plus internet preloaded which is valid for 7 days.
How do I activate the Digi Prepaid Best pack?
By making First Call Activation.
How do I check my credit balance?
You may check your credit balance via *126#.
What are the features of the enhanced Digi Prepaid Best pack?
This pack comes with FREE Social Internet, Best IU deals, Best 20 Kawan and IDD 133 features. This pack also comes with a promotion whereby you get 4G Plus Internet with IDD calls to selected countries.
If I am not on the new Digi Prepaid Best pack, can I enjoy its features?
No. You must either purchase a new Digi Prepaid Best pack or perform a COP.
If I am an existing Digi Prepaid user, how do I enjoy the enhanced Digi Prepaid Best pack features?
You may COP to the enhanced Digi Prepaid Best pack by dialing *128*1*4 and changing it for FREE. You will also retain your existing number.
If I am using a prepaid service from another Telco, how do I enjoy the enhanced Digi Prepaid Best pack's features?
You may MNP into the enhanced Digi Prepaid Best pack to enjoy its features. MNP can only be done from the 8th of August onwards.
If I am on another plan and have an active IU subscription. If I were to COP to the Digi Prepaid Best pack, will I still have my existing IU subscription?
If you have an existing IU subscription, performing a COP will cause your IU subscription to be forfeited.
Will I still be able to make IDD bulk purchase via *128?
You will not be able to make IDD bulk Purchase via *128 with the enhanced Digi Prepaid Best Pack.
Does the FREE Social messaging come with a quota?
Yes, you will have a monthly quota of 500MB for FREE Social.
What happens when my FREE Social quota ends?
Once your FREE Social Quota ends and you do not have any other Internet buckets (ie. WOW or the 200MB 4G Plus Internet from IDD granting). You will not be able to use your internet You may purchase additional internet via *116#.
What can I use my FREE Social Internet for?
You may use FREE Social to chat via social apps such as WhatsApp, WeChat, Line and more. You can also perform light browsing such as Facebook light and many other mobile sites.
How do I add my friends phone number as a Kawan?
Dial *128*1*8#, and select “Digi Number” to enter a Digi Kawan MSISDN, or select “Non-Digi Number” to enter a Non-Digi Kawan MSISDN.
What is the latest promotional offer about?
With the new Digi Prepaid Best pack, you will now receive 200MB of 4G Plus Internet when you use RM1 per day on IDD calls to Indonesia, Bangladesh, Nepal, India, Myanmar, Pakistan, Philippines, Vietnam, Thailand and China.
To achieve the RM1 IDD calls to the 10 countries, must they be only via Direct Dial?
No, you will be eligible for the 200MB 4G Plus data by making RM1 worth of IDD calls on both Direct Dial and IDD133.
Is this a permanent offer?
No, this is a promotional offer and is valid until further notice.
If I were to call Germany for more than RM1 with my new Digi Prepaid Best pack, will I get the 200MB of 4G Plus Internet?
No, only calls to the 10 countries listed above will be eligible to the 200MB 4G Plus Internet.
How can I be eligible for this offer?
There are two ways to be eligible. You may either purchase the new Digi Prepaid Best pack for only RM8 or for existing users you may perform change of pack (COP).
If I am not on the new Digi Prepaid Best plan, how do I perform COP to the new Digi Prepaid Best?
You may either go to the nearest Digi dealer to perform it for you or you could do it yourself via UMB at *128*1*4#.
If I were to not be on the new Digi Prepaid Best pack, will I be able to receive this freebies?
No, only subscribers on the new Digi Prepaid Best plan will be eligible to receive this freebies.
If I use double of the threshold, do I get double the internet freebies?
No. You will only be eligible for a max of 200MB of 4G Plus Internet at any one time.
Can I be eligible for this internet freebie on a daily basis?
Yes you can. All you need to do is make RM1 worth of IDD calls to the 10 countries listed daily.
Must I make RM1 of IDD calls in one phone call or is it accumulative?
You can make accumulative IDD to calls to the 10 countries worth RM1 in the same day to receive 200MB 4G Plus Internet.
What if I call Indonesia for RM0.50 and India for RM0.50 on the same day, will I be eligible for the FREE 200MB 4G Plus Internet?
Yes you will be. As long as your combination of IDD calls is to countries in the list of 10 countries.
To achieve the RM1 IDD calls, can I use free credit which I may have received?
No, this offer is only applicable to Main credit balance. You will not be eligible to receive the 200MB Internet if you hit RM1 IDD with you FREE credit.
What is the validity of the free 4G Plus Internet?
This freebie is valid for 7 days. I.e. 1159PM on day X.
Once I get the SMS notifying me about the freebie token, how soon must I make my redemption via UMB?
You must perform your redemption via UMB within 24 hours of receiving the SMS. Redeem via UMB *888*1#.
If I were to have other form of Internet buckets (ie from WOW or IU), which bucket will be drawn down first?
The rule of thumb is as follows: For internet surfing: 1st to be drawn: Free buckets (ie. 200MB 4G Plus, Preloaded 300MB 4G Plus). 2nd will be WOW 1GB internet data and lastly IU if any. For Facebook and YouTube, if you have WOW, Your 1GB from Facebook or Youtube will be drawn down first.
How do I redeem the freebies?
You may redeem them via *888*1#.
If I redeem the freebies via the shortcode before getting the SMS notification, will I be eligible?
No, you must receive the SMS notification before redemption via UMB *888*1#.
When do I need to redeem my freebies by?
You must redeem your freebies within 24 hours of receiving the SMS notification.
If I redeem my freebies after 24 hours of receiving the SMS notification, will I be able to redeem my freebies?
No, you must redeem your freebies via UMB within 24 hours of receiving the SMS notification.
If I redeem my 200MB 4G Plus Internet on Day 1 and use 100MB 4G Plus internet, and on day 2, I make RM1 worth of IDD calls to Indonesia (example) and redeem my 200MB 4G Plus Internet, do I now have 300MB of 4G Plus Internet?
No, on day 2, you will have 200MB of 4G Plus Internet. At any one time you can only have a maximum of 200MB 4G Plus Internet. Your validity will now be 7 days after day 2.
If I am not in a 4G network location or do not have a 4G mobile device, will I still be able to use the free 200MB?
Yes you can, but the surfing speed will be dependent on the location and/or the mobile device used. Data allocated will still be 200MB and shall expire in 7 days after redemption.
What can the FREE 4G Plus Internet be used for?
You may use this for Surfing, Video streaming, Facebook and Social chat apps.
How do I check the status of all my freebies?
You may check your Internet freebies status via *200# - the freebies bucket name will be: Free Best 2016 Internet.
What is the maximum amount of freebies I can have in this bucket?
At any one time, the maximum 4G Plus Internet freebies you can have is 200MB.
What is the name of the Token in CRM?
Best 2016 IDD Data Grant.
What is the difference between direct dial and IDD 133?
The IDD rates for direct dial are charged at a premium as compared to IDD 133. For example, the IDD rate for Indonesia via direct dial is @ RM0.38/min and via IDD 133 is @ RM0.24/min.
How do I make IDD133 calls?
Just dial <133><00><country code><area/mobile code><telephone number> to enjoy the best IDD rates.
 
What happens if I make an IDD call without IDD133?
If you make a direct dial IDD call, you will be charged at the premium IDD rate.
What is the charging block for IDD133?
The charging block will be at 30 secs.
How do I subscribe to IU plans for Digi Prepaid Best?
Plans Base Quota FREE Quota Total Quota Dial to Subscribe
Youtube Digi Music Freedom
Daily RM1 30MB - - 30MB *116*1*6*1#
Weekly RM5 150MB - - 150MB *116*1*3*1#
Weekly RM7 300MB - - 300MB *116*1*4*1#
Weekly RM10 600MB - - 600MB *116*1*5*1#
Monthly RM10 300MB - - 300MB *116*1*7*1#
Monthly RM20 1GB - - 1GB *116*1*1*1#
Monthly RM30 2GB 2GB* 2GB* 6GB *116*1*2*1#
Monthly RM48 4.5GB 2GB* 2GB* 8.5GB *116*1*8*1#
Monthly RM68 7.5GB 2GB* 2GB* 11.5GB *116*1*9*1#
Monthly RM88 10.5GB 2GB* 2GB* 14.5GB *116*1*10*1#

*Promotional quota

How can I get the FREE 2GB Music Freedom + 2GB Video Freedom Quota?
All you need to do is subscribe to any of our Internet subscription plans that cost more than RM30 to enjoy the free music and video quota.
What are the internet sites I can use as part of the 2GB Video Freedom quota?
Currently, Digi Video Freedom supports these video streaming services:
 
• YouTube
• iflix
• Astro-On-The-Go
• Tonton
• Viu
• Dailymotion
• HyppTV Everywhere
How can I use the 2GB Music freedom quota?
You can use the quota to stream your favorite tunes on Spotify, JOOX, Deezer and many more. Please click www.musicfreedom.com to find out more music contents.
What happens to my 2GB Music Freedom and 2GB Video Freedom quota when I terminate my Internet subscription plan?
2GB Video Freedom and 2GB Music Freedom quota will also be terminated together with your internet subscription plan.
If I have various Data buckets in my plan, which data bucket will be exhausted first?
Subscribed to Weekly IU RM7 and has WOW 3GB WOW RM1 IDD Preloaded Quota 1 time off Weekly RM7
  1GB
(7 days validity)
1GB
YouTube

(7 days validity)
1GB
Facebook

(7 days validity)
200 MB
(7 days validity)
300 MB
(7 days validity)
300 MB
Data deduction priority
Surfing on YouTube & Facebook 4 1 1 2 3 5
Internet Surfing 3 NA NA 1 2 4
Subscribed to Monthly IU RM30 and has WOW 3GB WOW RM1 IDD Preloaded Quota 1 time off Monthly RM30
  1GB
(7 days validity)
1GB
YouTube

(7 days validity)
1GB
Facebook

(7 days validity)
200 MB
(7 days validity)
300 MB
(7 days validity)
2GB
(30 days)
2GB Video
(30 days)
2GB
Music Freedom
Data deduction priority
Surfing on YouTube & Facebook 4 1 1 2 3 6 5 NA
Internet Surfing 3 NA NA 1 2 4 NA NA
Streaming Music from Digi partner: Deezer 3 NA NA 1 2 5 NA 4
No IU subscription and has WOW 3GB WOW RM1 IDD Preloaded Quota 1 time off
  1GB
(7 days validity)
1GB
YouTube

(7 days validity)
1GB
Facebook

(7 days validity)
200 MB
(7 days validity)
300 MB
(7 days validity)
Data deduction priority
Surfing on YouTube & Facebook 4 1 1 2 3
Internet Surfing 3 NA NA 1 2
 
What are the Talk Time Services available for Digi Prepaid Best?
  Talktime Transfer
(Pre-Pre)
Talktime Transfer International Talktime Extend – Super Long Life Talktime Advance
  1. RM3 (2 days)
2. RM5 (2 days)
3. RM15 (5 days)
4. RM25 (7 days)
5. Talktime request
Follow current deno offered by country 1. RM1 for 1 day
2. RM8 for 30 days
3. RM68 for 365 days
1. RM3 (2 day) & RM0.60 surcharge
Account Status (Global Setting) Active Active Active/Barring (due to validity) Active/ R1 (due to validity)
Tenure >3 month N/A N/A >1 month
Balance required before initiating the transaction RM0.01 N/A N/A Balance
RM0.00 - RM3.00
Min Bal after tx Can be Zero N/A - Can be Zero Balance RM0.01 N/A
Airtime value increased after surcharge N/A N/A N/A RM3.00
Outstanding amount
RM3.60
(RM3 + RM0.60)
Channels available *128# *128# & SMS *128# *128#
• Talktime Transfer denomination displayed will depend on customer's available Main Balance (Talktime Transfer deno+Surcharge).
• The Super Long Life denominations will only be displayed based on customer’s available Main Balance (Super Long Life tx cost + Min Bal after tx).
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX