Here's why you should trade-in with us:

  • Most flexible options - you can choose to buy ANY smartphone package

  • Best trade-in value - to ensure you get the best value, we do the haggling upfront for you

  • Hassle-free experience - Simple requirements

Top 10 devices trade-in price

# BRAND/MODEL VALUE
1 iPhone 6S 16GB RM750
2 iPhone 6S 64GB RM900
3 iPhone 6S Plus 16GB RM950
4 iPhone 6S Plus 64GB RM1,050
5 iPhone 6 16GB RM550
6 iPhone 6 Plus 16GB RM600
7 Samsung Galaxy Note 4 RM300
8 Samsung Galaxy Note 5 RM650
9 Samsung Galaxy S6 Edge RM550
10 Samsung Galaxy S7 Edge RM950

Notes:

  • The eligibility of the type of phone is decided by Digi and is subject to change without any notice.
  • The trade-in value for the phone is solely determined by Digi and may defer depending on condition of your phone.
  • We also accept other device brands and models not listed here. Kindly speak to our friendly sales consultant for quotes.

We will check on the following items before accepting your phone

  • #1

    Phone is able to power On and Off.

  • #2

    Able to charge when plugged in to a charger.

  • #3

    Phone IMEI can be retrieved.

  • #4

    Phone screen is fully functional and has no cracks or damaged pixels.

  • #5

    Phone activation lock/ screen lock is OFF.

To Do's before you trade-in:

  • #1

    Back up your phone.

  • #2

    Perform factory reset.

  • #3

    Remove any SIM or SD cards.

Notes

Frequently Asked Questions

1. Who is eligible to enjoy the offer?

This offer is open to all existing Digi customers or new port-in customers who take up a new device contract with Digi.

2. What can I enjoy from the offer?

You can trade-in your old device and use the trade-in value to pay for a new device which is available under Digi trade-in program. Top-up is required if the trade-in value is lower than the new device price.

3. What are the acceptable devices for trade-in? And how much is the trade-in value?

Kindly visit us at any of the participating Digi centres to get a quote. Generally, the quoted trade-in value is based on evaluation of average market-prices and the condition of the phone. We promise that our customers will get a fair value of the device traded-in.

4. What are the new devices allowed to be purchased with the trade-in value?

All devices which are available under our current Postpaid SmartPlan device offerings are allowed to be purchased with the trade-in value. However, you need to top-up the balance if the price of your new device is higher than the trade-in value. In the event where new device price is lower than the trade-in value, the extra value will be forfeited.

5. Can I trade-in my old device for cash?

NO. Our trade-in offer is only applicable for purchase of a new device only and it must be accompanied with a postpaid device contract.

6. What happens if I have an existing device contract with Digi and would like to take up the trade-in offer on the same line?

You need to terminate the current contract before you are can to take up the new contract. In this event, penalty charges may apply as per our current early termination guidelines.

7. How can I pass the device validation check?

Our friend staff will need to perform the following assessment before we can accept your device.
  1. Your device is able to power ON and OFF;
  2. The device is able to charge when plug in to a charger;
  3. We are able to retrieve the IMEI of your device;
  4. The device screen is fully functional and has not cracks or damaged pixels;
  5. There is no missing / damaged button and cracked casing;
  6. The device is not under water/liquid damage condition
  7. Phone activation lock or screen lock is OFF

8. Can I still get back my device after I’ve performed the trade-in?

NO. Once you have agreed to trade-in your device and the transaction is completed, we will not be able to return the device to you.

9. Will I be able to get back the data stored in my old device?

NO. We are unable to restore or retrieve any data from your old device once the transaction is completed. Please ensure you have performed a full data backup before you surrender the device to our service staff.

10. Can I trade-in more than 1 device?

You may trade-in one (1) mobile device only for one (1) new Digi postpaid plan with mobile device that you sign up.

11. Where should I go to trade-in my device?

You may visit us at any of the following Digi Stores. Click here for the list of Digi stores.
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