Select the type of plan you're using, then pick the country that you will be visiting.

Notes

  • 1To use Budget *111* Voice Call, dial <*111*><00><country code><area/mobile code><telephone number><#>. The call will disconnect, but we will call you back to connect you to your destination number. This way, you get to enjoy lower fixed rates from Digi instead of paying extra/unknown charges to a foreign network. (Kindly note that in certain countries, customers may enjoy lower rates on Postpaid Direct Dial, compared to Budget *111* Voice Call. We advise customers to always check and compare both rates before making calls to enjoy better savings.)
  • 2 Postpaid Direct Dial calls displayed in this page is applicable for all rate plans EXCEPT the mentioned below:
    -          DG Smart Plans or Digi Smart Plans
    -          iDigi Plans
    -          SmartBIZ Plans
    -          DG Plus Plans
    -          MPLite SP Plans
    -          MPPro SP Plans
    -          MPElite Plans
    -          Biz Plans (Biz Plan 50, Biz Plan 80, etc)
    -          Digi Smart Plans
    -          DG Postpaid Simple Plan
    -          Biz Plan PAYU
    -          Biz Smart Plans
    -          Biz Plus Plans
    -          Biz Postpaid Plans
    -          Digi Postpaid™ Plans
    -          Biz SmartFree Plans
    To check the detailed rates applicable to you rate plan, kindly contact our Customer Service
  • 3 For Daily Postpaid Internet Roaming at RM36/country/day or RM56/country/day:
    Separate Daily Postpaid Internet Roaming charges will apply if you connect to the Internet at different countries on the same day.
    For example, if you are in China and you roamed with China Mobile and you then travel to Hong Kong and roamed with China Mobile HK on the same day, you will be charged RM72 (RM36/2 countries) for the day.
  • 4 For Daily Postpaid Internet Roaming at RM36/56/day for selected operators only:
    Separate Daily Postpaid Internet Roaming charges will apply if you connect to the Internet via different operators / in different regions on the same day.
    For example, if you are in Vietnam and you roamed with Vinaphone and Viettel (RM56/day respectively), you will be charged RM112 (RM56X2).
  • Availability of the listed Promo Operators for Internet Roaming (if any) is subject to coverage. Should you roam with non-Promo Operators due to unavailability, Pay-As-You-Use (PAYU) charges will apply.
  • Should you incur Pay-Per-Use Internet roaming usage with our Non- Promo Operators, you will receive bill-shock SMS notifications when you reach certain usage thresholds. Kindly switch to our Promo Operator to avoid bill-shock.
  • Please note that standard Internet charges apply on top of the listed Internet Roaming charges. The charging rate will be based on your Internet plan, e.g. max RM240/month on top of Internet Roaming charges for subscribers who are on Digi’s default Internet plan. You can use Internet Roaming until you have reached your credit limit.
  • Roaming usage is rated based on GMT (Greenwich Mean Time) with Daylight Savings Time (DST) not considered.
  • Kindly note that any bundled minutes, Internet volume quota or freebies from your domestic plan is not applicable for International Roaming.
  • Internet usage of less than 1MB will be charged on a PAYU basis in 10kb charging blocks.
  • Internet roaming and domestic MMS charges will apply when you use MMS abroad.
  • It is possible for some smartphone and Wifi connection to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. More info here
  • Charges for voicemail services while roaming will vary according to the selected roaming network.
  • Activate our FREE Automatic Credit Limit Alert (ACLA) service to help keep track of your spending when you are overseas.
 
IMPORTANT :
  • Prepaid International Roaming usage incurred from 1 April 2015 onwards will be exempted from Service Tax and Government Service Tax (GST). GST associated with prepaid roaming transactions from 1 April onwards will be refunded the following day after the transaction date.
  • Postpaid International Roaming usage incurred from 1 April 2015 onwards will be exempt from Goods and Services Tax (GST).
  • Due to new regulatory guidelines in Vietnam, Unlimited Daily Data Roaming with Vinaphone, Vietnam will be RM56/day from 1 January 2015.
    • From now until 31 December 2014, you may still enjoy the special rate at RM36/day.
    • 1 January 2015 onwards, the rate will be revised to RM56/day.
  • The new regulatory guidelines in Vietnam affects all operators globally, not just Digi.
  • We apologise for any inconvenience caused and we hope you will continue to patronise Digi for your data roaming needs.
 

Frequently Asked Questions

Roam Like Home Monthly

Roam Like Home Monthly
What is Roam Like Home Monthly?
Roam Like Home Monthly is a revised package of RoamBorder.
Roam Like Home Monthly is a monthly roaming top up which is bundled with:
  • Roaming Voice calls to Malaysia mobile and Malaysia fixed-line numbers (Call Home).
  • Roaming Voice calls to mobile number or fixed-line number of the country that you are visiting (Call Local).
  • Receiving Voice calls when roaming in participating countries.
  • Internet roaming (Internet usage within the participating country and network).
Any usages on other networks will be charged as standard roaming rates on top on the monthly fee. (Note: Voice calls are based on 60 sec charging block)
What does Roam Like Home Monthly offers?
Roam Like Home Monthly offers 5GB of internet roaming and 60 minutes of voice call within your bill cycle
 
Which are the country that I can roam with Roam Like Home Monthly?
Roam Like Home Monthly usages can be use in 8 countries i.e. Brunei DST, China China Mobile CMCC, Hong Kong 3 Hutchison, Indonesia Indosat, Myanmar Telenor TNM, Singapore StarHub, Taiwan Chunghwa and Thailand Dtac/DTN TriNet.
 
Is RoamBorder still valid?
RoamBorder will no longer offer effective from 12:00am 16th Jan 2017.
 
What happen to the existing customers who are already subscribed to RoamBorder before 16th Jan 2017?
Existing customer who subscribed to RoamBorder before 16th Jan 2017 will be automatically be subscribed to Roam Like Home Monthly and RoamBorder will no longer be available from 16th Jan 2017 onwards. Existing customers will now enjoy roaming in more countries i.e. China, Hong Kong and Taiwan under Roam Like Home Monthly. The original monthly discount that was offered under the RoamBorder will be still valid for existing customers under the Roam Like Home Monthly till December 2017 if there is no un subscription from 16th Jan 2017 onwards. Any subscription or re subscription of the Roam Like Home Monthly after 16th Jan 2017 will be subject to the applicable discount under this Roam Like Home Monthly.
 
What is the validity of Roam Like Home Monthly?
Roam Like Home Monthly is a monthly recurring package and it is automatically renewed by bill cycle of your Postpaid Plan. The standard validity of Roam Like Home Monthly is from start date 00:00am till end date 23:59pm of your bill cycle, Malaysia time. If the subscription is done anytime within the bill cycle, the validity of Roam Like Home Monthly will be starts from the time of subscription.
 
What can I use Roam Like Home Monthly for?
Roam Like Home Monthly is valid only for Roaming Voice Calls and Internet roaming (usage within the participating roaming country and network).
 
What usage does not Roam Like Home Monthly cover?
Roam Like Home Monthly does not cover following usages:
  • Roaming voice calls to any other International destinations numbers besides Malaysia or the country that you are visiting.
  • Roaming voice calls to premium or satellite numbers.
  • Voicemail calls / retrieval when roaming.
  • Sending and Receiving SMS when roaming.
  • Sending and Receiving MMS when roaming.
 
With Roam Like Home Monthly, and I am in Singapore, will there be any charge if I make voice call to any Malaysia number?
No, with Roam Like Home Monthly you are calling Malaysia number from the participating countries and network, there will be no voice charge as long as you still have sufficient voice minutes balance from your Roam Like Home Monthly.
 
What does Roaming Voice calls to visited participating country numbers (Call Local) means?
This simply means that you are making voice call to the number of the country that you are visiting. For example, you are in Singapore and make call to Singapore number or, you are in Thailand and make calls to Thailand number.
 
If I am in Singapore and making call to any of the Roam Like Home Monthly participating countries number, are these included into the Roam Like Home Monthly offer?
Roam Like Home Monthly covers Roaming voice call to a visiting participating country number. For example, if you are in Singapore and making voice call to Singapore number, it will deduct your Roam Like Home Monthly voice minute. However, if you are making voice call to any other participating countries such as Myanmar or Thailand from Singapore, the Roam Like Home Monthly will not apply and standard roaming charge will be applicable.
 
 
How much does Roam Like Home Monthly cost and how much quota is included in the Roam Like Home Monthly quota?
The Roam Like Home Monthly is now available at RM30. Roam Like Home Monthly is bundled with 60 Voice minutes + 5GB full speed internet roaming. Kindly note that, upon subscription to Roam Like Home Monthly , the monthly subscription fee will be billed in your monthly bill cycle regardless whether you roam in the participating country.
 
How much does Roam Like Home Monthly cost if I subscribe any time within the bill cycle?
Standard price of monthly RM30 is charged for Roam Like Home Monthly at any time of subscription, there is no pro ration of charging. However, you will be getting full 5GB of internet roaming and 60 minutes of voice upon subscription which is valid for the remaining of the bill cycle period.
 
Is there any discount for Roam Like Home Monthly subscription?
Subscribe Roam Like Home Monthly and you will enjoy monthly discount which apply till Dec 2017:
  • Digi Postpaid plan / Biz SmartFree (RM80 above) – monthly RM30 discount
  • Digi Postpaid plan / Biz SmartFree (RM70 to RM80) – monthly RM20 discount
  • Digi Postpaid plan / Biz SmartFree (RM70 below) – standard price apply
Note: The monthly discount is applicable only if Roam Like Home Monthly subscription is active since subscription day. Any cancellation of subscription of the Roam Like Home Monthly at any point of time will stop the discount.
 
Do I need to pay GST for Roam Like Home Monthly?
No. GST is exempted for Roam Like Home Monthly.
 
Is Roam Like Home Monthly available for all subscribers?
Roam Like Home Monthly is currently available to all new and existing subscribers, only selected Digi Postpaid rate plan, set out as below:
(Digi Postpaid 98, Digi Postpaid 98V, Digi Postpaid 110, Digi Postpaid 148, Digi Postpaid 148V, Digi Postpaid 198V Device, Digi Postpaid 238, Digi Postpaid 238V, Digi Postpaid 78V, Digi Postpaid 80, Digi Postpaid 28, Digi Postpaid 28V, Digi Postpaid 38, Digi Postpaid 48, Digi Postpaid 48 Promo, Digi Postpaid 48 SAC, Digi Postpaid 48V, Digi Postpaid 50, Digi Postpaid 68, Digi Postpaid 68V, Digi Postpaid Ambassador 68, Digi Postpaid 80 Infinite, Digi Postpaid 150 Infinite, Digi Postpaid 80 All Day Internet, Biz SmartFree S 78, Biz SmartFree M 138, Biz SmartFree L 198).
Is the Roam Like Home Monthly available for all rate plans?
Roam Like Home Monthly is available for selected Digi Postpaid rate plan. Kindly note however that you will need to have an active International Roaming service and at least a basic Mobile Internet/data plan/Internet pass to subscribe to Roam Like Home Monthly. Your line status must be ‘Active’ at the point of subscription.
 
Do I need to manually select a specific operator or may I use any available operators in the participating country?
Roam Like Home Monthly is offered in partnership with specific roaming operators. As such, you need to ensure that you are logged onto the correct network. Please manually select the applicable network below in the relevant participating country to enjoy Roam Like Home Monthly and ensure you are always connected to the correct network.
  • Brunei – DST
  • China – China Mobile (CMCC)
  • Hong Kong – 3 Hutchison
  • Indonesia – Indosat
  • Myanmar – Telenor TNM
  • Singapore – Starhub
  • Taiwan – Chunghwa
  • Thailand – Dtac/DTN TriNet
Do I need to subscribe Roam Like Home Monthly differently according to the participating countries?
No, you only need to subscribe once to enjoy Roam Like Home Monthly in these 8 participating countries and networks.
You are allow to use Roam Like Home Monthly (5GB and 60mins) anytime at participating countries and networks.
Can I use Roam Like Home Monthly in different countries within the same day?
As long as your Roam Like Home Monthly and line status is “Active”, you may use Roam Like Home Monthly in the participating countries and networks within the Roam Like Home Monthly validity.
Do I earn a new quota and voice minutes when I travel to another Roam Like Home Monthly participating country?
No. Roam Like Home Monthly subscription will enable you 5GB and 60mins on monthly basis, you may use it anytime when you roam in the participating courtiers and networks.
Can I use the Roam Like Home Monthly in Malaysia?
Roam Like Home Monthly is valid when you are roaming in selected participating country and network. Your domestic usages and quota will be charged and consumed from your domestic plan.
Will my Roam Like Home Monthly’s voice and Internet quota be depleted for usages in Malaysia?
No. Any domestic usage will be consumed from your domestic plan quota. Roam Like Home Monthly quota will be consumed only for usages within quota and within participating countries and network.
I am a port-in or Pre to Post subscriber, can I enjoy the monthly discount?
As long as you are signed up on an eligible rate plan, you will be able to enjoy the monthly discount.
I would like to enjoy the monthly discount on Roam Like Home Monthly but I have been informed I don’t belong to an eligible rate plan. What can I do?
You may opt to have change of plan to the eligible rate plan to enjoy the monthly discount. Please note penalty fees may be imposed if you perform a pre-mature contract termination.
How do I subscribe to Roam Like Home Monthly?
You can approach any Digi outlets, authorized dealer stores or call in Digi Customer Service Helpline at 016-2211800 and request for Roam Like Home Monthly activation before you travel.
If you are a new sign up subscriber with Digi of a tenure less than 6 months, a copy of your NRIC and Passport is required for International Roaming activation. Your Roam Like Home Monthly will then be activated immediately and you can start enjoy the Roam Like Home Monthly once you land in the applicable participating country. Just enable data roaming on your handset with the applicable participating network selected.
I am already subscribed to Roam Like Home Monthly, can I still purchase any other Roaming Top Up offers such as Roam10?
Yes, with your Roam Like Home Monthly, you may still purchase Roaming Top Up. Please note that the Roaming Top Up’s validity and quota will supersede your Roam Like Home Monthly subscription. Your Roam Like Home Monthly subscription will automatically resume once your Roaming Top Up expires.
How do I check my quota balance and validity on Roam Like Home Monthly?
Option 1:
  • 1. Dial *128*5*1*6#
  • 2. Select 1 for “Check Quota”, select 3 for “Check Voice & SMS”
Option 2:
  • 1. Log into MyDigi App
  • 2. Select “Internet” to check Internet Roaming quota, Select “Voice calls” to check Roaming Voice minutes quota.
We recommend that you always check your balance and validity to ensure seamless roaming experience.
What will happen if I have used up my Roam Like Home Monthly Voice minutes and Internet roaming quota?
If your Roam Like Home Monthly Voice minutes and Internet quota is exhausted within your bill cycle , any subsequent roaming usages will be charged at standard roaming rates, on top of the monthly fee. Alternatively, you may purchase any Roaming Top Up to continue enjoying Roaming voice calls and Internet roaming.
Can I unsubscribe from Roam Like Home Monthly? What will happen to my balance voice minutes and internet quota?
You can walk into any Digi outlets or approach any authorized dealer stores to unsubscribe Roam Like Home Monthly. Please note that there will not be any refund granted on unutilized Roam Like Home Monthly balance on termination at any point of time. The remaining Voice minutes and Internet quota will be forfeited with immediate effect. The monthly discount (if any) will stop from the month the subscription is cancelled.
I have unutilized Roam Like Home Monthly quota from current month. Will this quota be carried forward to the following month?
No. Roam Like Home Monthly monthly quota is only valid within the bill cycle month. Any unutilized balance from current bill cycle will not be carried forward to the following bill cycle. Your Roam Like Home Monthly monthly quota will be renewed only at the start of bill cycle.
How many times can I subscribe to Roam Like Home Monthly? Will I be able to repeat my subscription?
Roam Like Home Monthly is incorporated into your domestic plan. Only a one-time subscription is required.
My Roam Like Home Monthly quota is not exhausted yet, why am I still being charged at standard roaming rates?
Roam Like Home Monthly is valid for applicable roaming usages within the participating networks. Any usage use outside the participating network will be charged as per standard rate on top of the monthly fee. We recommend that you always check and ensure you are connected to the correct participating operator.
If I subscribe to Roam Like Home Monthly, does it cover all my roaming usages within the bill cycle?
Roam Like Home Monthly will be effective only after subscription. Any roaming usage before the subscription will be charged at standard roaming rates. For example, if your bill cycle is from 1st to 30th of the month and you have subscribed to Roam Like Home Monthly on the 15th of the month at 14:00pm, in this case, any of the roaming usage used between 1st to 15th 13:59 pm will be charged as per standard rates. Any roaming usage from 15th 14:00pm onwards will fall under Roam Like Home Monthly offers.
I have subscribed Roam Like Home Monthly. I would like to request to change my existing bill cycle date, what will happen to my unutilized Roam Like Home Monthly voice minutes and Internet quota?
Your Roam Like Home Monthly quota under the old bill cycle date will be forfeited. Your Roam Like Home Monthly quota will be renewed on the new bill cycle date. Changing of bill cycle date will amount to a un-subscription of the Roam Like Home Monthly. Any subscription or re-subscription of the Roam Like Home Monthly after 16th Jan 2017 will be subject to the applicable discount under this Roam Like Home Monthly.
Can I use Roam Like Home Monthly at all time after I have subscribed?
Each Roam Like Home Monthly has its validity and quota, as long as your line status is ‘Active’, then you will be able to use Roam Like Home throughout the validity within the participating country and network.
What happens if I connected to other network besides the participating operator network?
You will be charged with the applicable standard voice and internet roaming charges and rates.
Is Roam Like Home Monthly available for Digi Prepaid subscribers?
No. Roam Like Home Monthly is only available for selected Digi Postpaid subscriber.

*111* Roaming

*111* Roaming
What is *111* Voice Call?
*111* Voice Call is a cost-saving callback service for making voice calls to Malaysian and non-Malaysian numbers when you are roaming overseas.
What are the benefits of using *111* Voice Call?
*111* Voice Call can be used from most Digi roaming destinations and allows you to enjoy significant savings when making voice calls while roaming. (Kindly note that in certain countries, customers may enjoy lower rates on Postpaid Direct Dial instead. We advise customers to always check and compare the rates between *111* Voice Call and Postpaid Direct Dial before making call to enjoy better savings)
How do I make a *111* Voice Call while roaming?
To make an outgoing call using *111* Voice Call, just use the following call structure:
 
*111*<00><country code><area/mobile code><telephone number><#>
OR
*111*<+><country code><area/mobile code><telephone number><#>
 
Your call will be routed to Digi’s network before disconnecting. You will then receive an incoming call on your mobile in 15 seconds.
 
Upon answering, a dial tone will indicate that you have been connected to your destination number. If the person you are calling does not answer within 40 seconds, your call will be ended and you will be charged accordingly.
 
Examples:
Malaysian Mobile Number (e.g. 016 221 1800)
Dial *111*0060162211800#
OR
Dial *111*+60162211800#
 
Malaysian Fixed Line Number (e.g. 03 1234 5678)
Dial *111*006031234567#
OR
Dial *111*+6031234567#
 
International Number (e.g. 1234 5678 in Singapore)
Dial *111*0065161234567#
OR
Dial *111*+65161234567#
 
Do I need to register for *111* Voice Call?
If you are a Prepaid user, *111* Voice Call is pre-activated. This means that you can use *111* Voice Call immediately after activating your SIM card without registration.

If you are a Postpaid user, *111* Voice Call will be enabled when you have activated your International Roaming services.
Are there any registration or monthly subscription charges for *111* Voice Call?
No. There are no registration or monthly subscription charges for *111* Voice Call.
Can I use *111* Voice Call to call Malaysian numbers, including fixed lines and other local networks while I am travelling overseas?
Yes, you can use *111* Voice Call to call any Malaysian number, including fixed lines and other local networks (e.g. Maxis, Celcom) while you are travelling overseas.
Can I use *111* Voice Call to call non-Malaysian numbers, including fixed lines and mobile phone numbers while I am travelling overseas?
Yes, you can use *111* Voice Call to call non-Malaysian numbers, including fixed lines and mobile phone numbers while you are travelling overseas.
Is *111* Voice Call always supported, no matter which country I'm roaming in?
*111* Voice Call can only be used in countries with supported USSD services, so not all Digi roaming partners will support *111* Voice Call.
Can I make a standard outgoing IDD call while roaming overseas, instead of using *111* Voice Call?
You can only make standard outgoing IDD calls while roaming overseas if you have activated your Digi International Roaming services.

However, if you have only activated your IDD service and not your roamaing serivce, you cannot make normal IDD calls while overseas.
Do I have to answer the incoming call from Digi after I have dialled a number using *111* Voice Call?
Yes. You will only be connected to the number that you have dialled after you answer the incoming call from Digi.
If I make a call to Malaysia while roaming using *111* Voice Call, will the person I'm calling be able to see my number?
Yes, the person you are calling will be able to see your number provided that you do not subscribe to Caller ID Restriction (CIDR) service.
What happens if I use *111* Voice call to reach a friend and the call is diverted to another number?
If you use *111* Voice Call to reach a friend and the call is diverted to another number, you will be connected to the telephone number that your friend has forwarded his/her calls to.
Will I be charged for a call that is diverted to another number?
Yes. *111* Voice Call roaming charges apply when you answer the incoming call from the Digi network that connects you to the diverted number.
Will there be any charges incurred for voicemail messages received while roaming?
Yes, if your voicemail service is activated while you are roaming, you will be charged with both receiving and outgoing roaming voice call charges for any voicemail deposited to your voicemail box while you are roaming. These charges will vary according to the selected roaming network.

Prepaid Roaming

Prepaid Roaming
What is Automatic International Roaming?
Automatic International Roaming is a pre-activated roaming service offered by Digi Prepaid™ that allows you to make calls from your mobile phone while travelling overseas.
Who is eligible to use this service?
All Digi Prepaid™ customers are eligible to use this service.
What does "pre-activated service" mean?
When a service is pre-activated, it means that you can use it immediately after SIM card activation, without having to register for the service.
How do I make calls while roaming?
You can make calls using *111* Voice Call or Prepaid Roaming Direct Dial.
What is the difference between *111* Voice Call and Prepaid Roaming Direct Dial?
*111* Voice Call is a call back service that requires an additional dialling prefix of *111* to connect to the number being called. Prepaid Roaming Direct Dial allows you to make direct calls to Malaysia and to the local numbers of the country you are visiting without additional codes or call backs.
What are the advantages of using *111* Voice Call?
*111* Voice Call can be used in over 50 countries, with lower roaming charges and the ability to make Roaming IDD calls to international numbers outside of the country that you are visiting.
What are the advantages of using Prepaid Roaming Direct Dial?
Prepaid Roaming Direct Dial connects you to the other party immediately, without having to dial *111* and wait for the Digi system to call you back.
Can I make Roaming IDD calls via Prepaid Roaming Direct Dial?
No, you can only make direct dial calls to Malaysia, the Digi Customer Service Helpline and the local numbers of the country that you are visiting.
How do I make an outgoing call using *111* Voice Call?
To make an outgoing call using *111* Voice Call, just use the following call structure:
 
*111*<00><country code><area/mobile code><telephone number><#>
OR
*111*<+><country code><area/mobile code><telephone number><#>
 
Your call will be routed to Digi’s network before disconnecting. You will then receive an incoming call on your mobile in 15 seconds.
 
Upon answering, a dial tone will indicate that you have been connected to your destination number. If the person you are calling does not answer within 40 seconds, your call will be ended and you will be charged accordingly.
 
Examples:
Malaysian Mobile Number (e.g. 016 221 1800)
Dial *111*0060162211800#
OR
Dial *111*+60162211800#
 
Malaysian Fixed Line Number (e.g. 03 1234 5678)
Dial *111*006031234567#
OR
Dial *111*+6031234567#
 
International Number (e.g. 1234 5678 in Singapore)
Dial *111*0065161234567#
OR
Dial *111*+65161234567#
How do I retrieve my voicemail messages while I am roaming?
If you are calling from your Digi mobile:
Dial *128# -> Select 99 (More) -> Select 9 (Roaming & IDD133) -> Select 3 (Voicemail)
OR
Dial +60162991111
 
Will there be any charges incurred for voicemail messages received while roaming?
Yes, if your voicemail service is activated while you are roaming, you will be charged with both receiving and outgoing roaming voice call charges for any voicemail deposited to your voicemail box while you are roaming. These charges will vary according to the selected roaming network.
How do I make an outgoing call using Prepaid Roaming Direct Dial?
To make an outgoing call using Prepaid Roaming Direct Dial, just use the following call structure:
 
<+/00><Country Code><Area Code/Mobile Network Code><Mobile/Fixed Line Number>
 
Examples:
To call a Mobile Number (e.g. 016 221 1800)
Dial +60162211800 or 0060162211800
 
To call a Fixed Line Number (e.g. 03 1234 5678)
Dial +60312345678 or 0060312345678
How do I answer an incoming call on my mobile phone while roaming?
Just answer the call the same way you would if you were in Malaysia.
Will I be charged for receiving calls on my mobile phone while roaming?
Yes, the charges will vary depending on the country that you are visiting.
How much credit balance do I need while roaming?
You need a minimum credit balance of RM10 while roaming.
Can I make outgoing calls if my credit balance dips below RM10 while roaming?
No, you cannot make outgoing calls if your credit balance dips below RM10 while roaming.
Can I receive incoming calls if my credit balance dips below RM10 while roaming?
Yes, you can still receive incoming calls if your credit balance dips below RM10, until it reaches RM0. After that, you will no longer be able to receive incoming calls while roaming.
Can I send and receive text messages while roaming?
Yes you can, provided that the network that you are roaming on supports SMS. However, you must have a minimum credit balance of RM10 to send text messages while roaming.
Can I check my credit balance and/or reload while roaming?
Yes, you can check your credit balance and/or reload while roaming. You can also opt for Automatic Reload to ensure that your services remain uninterrupted while roaming.
What other services will I be able to enjoy while roaming?
On top of the basic call, SMS and reload services, you will be able to use the *128# Info Access Quick Menu to manage your account, check credit balance, check roaming partners and more.
What should I do if I have enquiries or encounter problems with my mobile service while roaming?
Should you have enquiries or encounter problems with your mobile service while roaming, you may contact us with either of the following channels:  
 
a)    Dial *125# OR
b)    Dial *128# -> Select 99 (More) -> Select 9 (Roaming & IDD133) -> Select 1 (Digi  Helpline) OR
c)    Send us an email at help@digi.com.my.
 
Will I be charged if I call the Digi Customer Service Helpline while roaming?
You will enjoy zero charge for first 5 minutes should you call our Customer Service Helpline at *125#. You will be charged RM0.50/min for subsequent minutes.
Is Prepaid International Roaming service subject to Goods and Services Tax (GST)?
No. Prepaid International Roaming service is not subject to GST. For Prepaid customers, GST refunds on any roaming transactions from 1 April 2015 onwards will occur on the following day from the transaction date. Customers will receive a SMS notification once the refund is successful.hly bill.

Postpaid Roaming

Postpaid Roaming
How do I activate International Roaming?
Just call 016 221 1800 to speak to a Digi Customer Service assistant – he or she will attend to your request.
 
While you’re abroad:        
  •  Locate a payphone or local SIM and contact our Customer Service Assistant at +6016 221 1800
  • Send an e-mail to help@digi.com.my
 
Do I have to pay an activation fee or make a deposit to activate International Roaming?
Generally, you don’t have to pay an activation fee or make a deposit to activate International Roaming. In certain cases, however, a deposit may be required (depending on your plan’s Terms & Conditions).
Is there anything I should do before I submit my International Roaming application?
Yes, please ensure that all outstanding bills have been cleared before you submit your International Roaming application.

If your outstanding bills have not been cleared, your application will be put on hold until you clear them.
Can I roam in any country in the world once my International Roaming service is activated?
International Roaming is only available in countries where Digi has signed International Roaming agreements with their mobile network carriers. Therefore, there may be countries in which you will not be able to roam.

Do note, however, that our foreign mobile network partners comprise many mobile network operators in major cities and countries.
What networks can I use while roaming?
You can use any of the following networks while roaming:
 
  • GSM 900
  • GSM 1800
  • GSM 1900
  • CDMA and 3G networks in Korea & Japan
  • iDEN nwtworks in USA
What sort of mobile phone will I need to roam on a GSM 900 and GSM 1900 network?
To roam on a GSM 900 and GSM 1900 network, you will need a dual band mobile phone that supports GSM 900/1800 or GSM900/1900.
What should I do if I want to use my mobile phone in a foreign country?
To use your mobile phone in a foreign country, switch it on when you arrive at your destination. Your mobile phone will automatically search for a network that Digi has signed an International Roaming agreement with. You can start using your mobile phone once it is connected to the network of a foreign mobile network partner.
What services will I be able to enjoy while roaming?
You will be able to enjoy the following services while roaming:
 
  • Making and receiving calls (as soon as you arrive)
  • Retrieving voicemail messages
  • Sending and receiving text messages via SMS*
  • Sending and receiving electronic faxes via Mobile Fax services*
 
*Only available on foreign mobile networks that support this service.
How do I make an outgoing call while roaming?
To make an outgoing call while roaming, just use the following call structure:

<International Access Code><Country Code><Area Code/Mobile Network Code><Mobile/Fixed Line Number>

Examples:
To call a Mobile Number (e.g. 016 221 1800)
Dial +60162211800 or 0060162211800

To call a Fixed Line Number (e.g. 03 1234 5678)
Dial +60312345678 or 0060312345678
How do I retrieve my voicemail messages while I am roaming?
If you are calling from your Digi mobile:
Dial *128# -> Select 99 (More) -> Select 9 (Roaming & IDD133) -> Select 3 (Voicemail)
OR
Dial +60162991111
What kind of call charges will I incur while roaming?
You will incur two (2) kinds of call charges while roaming:

Outgoing Call Charges (from making calls)
You may refer to Budget *111* Voice Calls and Postpaid Direct Dial rates at : http://new.digi.com.my/cs/Satellite/ecomm_C/services/default/International_Roaming_Rates_New#/plan=postpaid

Incoming Call Charges (from receiving calls)
You may refer to Receiving Calls rates at : http://new.digi.com.my/cs/Satellite/ecomm_C/services/default/International_Roaming_Rates_New#/plan=postpaid
Will I be charged for sending and receiving MMS while roaming?
Yes, domestic MMS and Postpaid Internet Roaming charges apply when sending and receiving MMS while roaming.
Will there be any charges incurred for voicemail messages received while roaming?
Yes, if your voicemail service is activated while you are roaming, you will be charged with both receiving and outgoing roaming voice call charges for any voicemail deposited to your voicemail box while you are roaming.  These charges will vary according to the selected roaming network.
When will my roaming charges be added to my Postpaid bill?
Your roaming charges will be added to your bill immediately after Digi is updated by the roaming partner that you have been roaming with, but may be reflected in your current or following month’s bill depending on when Digi receives the update.
Why wasn’t my line barred immediately upon reaching or exceeding my credit limit while roaming?
Sometimes, your line won't be barred immediately because of delayed update(s) from our roaming partner(s) regarding your usage. Until we receive the update(s) from them, we won't know that you have reached or exceeded your credit limit.
What should I do if I have enquiries or encounter problems with my mobile service while roaming?
Should you have enquiries or encounter problems with your mobile service while roaming, you may contact us with either of the following channels:  
 
a)    Dial *125# OR
b)    Dial *128# -> Select 99 (More) -> Select 9 (Roaming & IDD133) -> Select 1 (Digi Helpline) OR
c)    Send us an email at custsvc@digi.com.my.
 
Will I be charged if I call the Digi Customer Service Helpline while roaming?
You will enjoy zero charge for first 5 minutes should you call our Customer Service Helpline at *125#. You will be charged RM0.50/min for subsequent minutes.
Is Postpaid International Roaming service subject to Goods and Services Tax (GST)?
For Postpaid customers, roaming transactions incurred from 1 April 2015 onwards will be exempt from GST. These transactions will not be subject to GST in the total roaming charges of your monthly bill.
Postpaid Internet Roaming
What is Postpaid Internet Roaming?
Postpaid Internet Roaming allows Digi Postpaid™ subscribers to surf the Internet from their mobile phones while traveling overseas.
How do I activate Internet Roaming?
First, before going abroad, ensure your base International Roaming service is activated. You may check your International Roaming activation status via MyDigi App (under Plan Settings) or you may call the Digi Customer Service Helpline at 016 221 1800 or walk in to your nearest Digi Store.
Do I have to pay an activation fee or make a deposit to activate Internet Roaming?
No, you do not have to pay an activation fee or make a deposit to activate Internet Roaming. Just ensure your International Roaming service is activated and enable Data Roaming on your phone Settings.
What is Daily Unlimited Postpaid Internet Roaming?
Daily Unlimited Postpaid Internet Roaming offers Mobile Internet Browsing when customer is travelling abroad with Digi’s preferred network operators.
When will the Daily Unlimited Postpaid Internet Roaming pass expire daily?
This is a daily validity offer according to the capital city time of your roamed country. E.g. if you are in Australia and start browsing from 01:00am Canberra time, your daily validity will end at 11:59pm Canberra time. Should you continue to browse after 12am Canberra time, you will be charged RM 36 x 2 = RM 72.
Who is entitled for Daily Unlimited Postpaid Internet Roaming offer?
All Digi Unlimited Postpaid customers who has International Roaming service activated. The offer is only valid for Internet roaming usage and does not apply for domestic Internet usage.
What is the maximum rate that subscribers need to pay in a day?
From RM32* per day per network operator. Rate varies (RM32/36/56 per day) depending on roamed network and country.
How will I be charged if I connect to 2 different Operators on the same day while roaming within the same country?
Respective Daily Unlimited Postpaid Internet Roaming charges apply when connected to two operators on the same day.
 
 
For example, if you roam in Vietnam and connected to Vinaphone and Viettel on the same day, you will be charged RM56 X 2 for a total of RM 112 for that day.
 
 
What will happen if I’m roaming internet in Digi’s non preferred network operator?
You will be charged at PAYU rate i.e. RM38/MB
Do I need to subscribe in order to enjoy this offer?
There is no subscription required. You will just need to ensure your mobile line is activated with International Roaming and enable data roaming on your phone setting.
Is there any applicable Fair Usage Policy?
Yes. Fair Usage Policy applies and Internet speed will be reduced when you reached the daily fair usage quota.
If I’ve reached my daily Fair Usage Quota, will I be charged for the Internet usage after the FUP quota?
Any Internet usages after the FUP will not be charged.
What are the services available for Daily Unlimited Postpaid Internet Roaming?
The Daily Unlimited Postpaid Internet Roaming support email, browsing and social messaging. For the Video Streaming, it will be best effort for service delivery.
Can I restore my Internet roaming speed upon reaching the daily Fair Usage Quota?
No. Your Internet speed will be reduced till the end of the day.
Can I unsubscribe from the daily Postpaid Internet Roaming service?
No, the Daily Postpaid Internet Roaming will expire automatically once the expiry has reached.
I have turned off data roaming and was using Wifi. Why am I still charged for data roaming usage?
It is possible for some smartphone and Wifi connection to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. Should you need to really turn off data roaming, we recommend the following steps, otherwise avoid bill shock with our Daily Hassle-Free Internet Roaming or Roam 10 for Unlimited Social Messaging
 
a)      Switch OFF Mobile Data and Data Roaming
b)      Switch ON flight mode
c)       Switch OFF flight mode
d)      Turn on WIFI ONLY (If data is required)

Daily Unlimited Internet Roaming

Daily Unlimited Internet Roaming
What is this promotion all about?
Hassle-Free Daily Internet Roaming experience at max cap RM36/country/day or RM56/country/day depending on the roamed country. It allows subscribers to have Internet browsing whilst travelling aboard with no manual operator selection required.

Select your Region

COUNTRY DAILY FLAT RATE
America
Canada RM56/day
USA RM56/day
Asia
Bahrain RM56/day
Bangladesh RM36/day
Brunei RM36/day
Cambodia RM36/day
China RM36/day
Hong Kong RM36/day
India RM36/day
Indonesia RM36/day
Japan RM36/day
Korea RM36/day
Macau RM36/day
Mongolia RM56/day
Myanmar RM36/day
Pakistan RM36/day
Philippines RM36/day
Singapore RM36/day
Sri Lanka RM36/day
Taiwan RM36/day
Thailand RM36/day
Europe
Austria RM56/day
Belgium RM56/day
Croatia RM56/day
Czech Republic RM56/day
Denmark RM36/day
France RM56/day
Germany RM36/day
Greece RM56/day
Hungary RM36/day
Ireland RM56/day
Italy RM56/day
Luxembourg RM56/day
Netherlands RM56/day
Norway RM36/day
Poland RM56/day
Portugal RM56/day
Romania RM56/day
Russia RM56/day
Spain RM56/day
Sweden RM36/day
Switzerland RM56/day
United Kingdom RM56/day
Latin America
Argentina RM56/day
Brazil RM56/day
Chile RM56/day
El Salvador RM56/day
Mexico RM56/day
Nicaragua RM56/day
Peru RM56/day
Uruguay RM56/day
Middle East
Kuwait RM56/day
Qatar RM56/day
Saudi Arabia RM36/day
Oceania
Australia RM36/day
New Zealand RM36/day
Papua New Guinea RM56/day
Do I need to subscribe in order to enjoy this offer?
There is no subscription required. You will just need to ensure your mobile line is activated with International Roaming and enable data roaming on your phone setting.
Is this offer available for all rate plans?
Only available for all Digi Postpaid subscribers (including Digi Postpaid Enterprise subscribers and Wireless Broadband subscribers)
Are Prepaid subscribers entitled for this offer?
No. This promo is not valid for Prepaid subscribers.
Can I enjoy the Daily Hassle-Free Internet Roaming offer in Malaysia?
No, it’s only applicable for Roaming usage only.
When will the Daily Hassle-Free Internet Roaming pass expire daily?
This is a daily validity offer according to the capital city time of your roamed country. E.g. if you are in Australia and start browsing from 01:00am Canberra time, your daily validity will end at 11:59pm Canberra time. Should you continue to browse after 12am Canberra time, you will be charged RM 36 x 2 = RM 72.
What happens if I use before midnight and throughout the next day in the same country? How will I be charged?
You will be charged as 2 days. E.g. If you start using from 11:30pm until 2am in Australia, will be charged at max cap RM72 (RM36x2 days).
Can I unsubscribe from the Daily Hassle-Free Internet Roaming pass?
No, the Daily Hassle-Free Internet Roaming pass will expire automatically once the expiry has reached.
In which country I can enjoy the Daily Unlimited Internet Roaming?

List of countries available for Daily Unlimited Internet Roaming:

RM 36/day
Australia
Bangladesh
Brunei
Cambodia
China
Denmark
Germany
Hong Kong
Hungary
India
Indonesia
Japan
Korea
Macau
Myanmar
New Zealand
Norway
Pakistan
Philippines
Saudi Arabia
Singapore
Sri Lanka
Sweden
Taiwan
Thailand
RM 56/day
Argentina
Austria
Bahrain
Belgium
Brazil
Canada
Chile
Croatia
Czech Republic
El Salvador
France
Greece
Ireland
Italy
Kuwait
Luxembourg
Mexico
Mongolia
Netherlands
Nicaragua
Papua New Guinea
Peru
Poland
Portugal
Qatar
Romania
Russia
Spain
Switzerland
United Kingdom
Uruguay
USA
How will I be charged if I roam with more than one operator in the same country on the same day?
You will only be charged at max cap of RM36/country/day or RM56/country/day depending on the roamed country’s respective rates. E.g. If you are in Singapore, you connect to Starhub in the morning and Singtel in the afternoon on the same day, you will be charged at max cap RM36/day.
If I use Internet while I roam in more than one country on the same day. How will I be charged?
You will be charged at max cap RM72 (RM36x2 countries) for the day or RM 112 (RM56X2 countries), depending on the roamed country’s respective rates. E.g. if you use Internet while you roam in China in the morning and Hong Kong in the afternoon, you will be charged for both countries.
Do I need to manually select a specific operator or can I use any available operators in the country I roam with?
You will be connected to the available operator in the country automatically without the need to manually select a specific operator.
What happens if I can’t connect to any operator automatically? Do I still need to manually select an operator?
This promo allows you to seamlessly connect to any operator without the need to manually select a specific network operator. In normal circumstances, your phone should automatically connect to an operator if you set it to Automatic selection mode. However, if your device still fail to connect to a network operator with this setting, kindly do a manual search and connect to any available network operators. You will still be charged at a flat rate of RM36/country/day or RM56/country/day depending on the roamed country’s respective rates.
Is there any applicable Fair Usage Policy?
Yes. Fair Usage Policy applies and Internet speed will be reduced when you reached the daily fair usage quota.
What are the services available for Daily Unlimited Postpaid Internet Roaming?
The Daily Unlimited Postpaid Internet Roaming support email, browsing and social messaging. For the Video Streaming, it will be best effort for service delivery.
Once I have reached my daily Fair Usage Quota, can I still do data roaming without any additional charges?
Yes. You can still continue browsing without any additional roaming Internet charges to be incurred even though you have reached your fair usage quota. However, your Internet usage speed will be reduced till the end of the day.
Can I restore my Internet roaming speed upon reaching the daily Fair Usage Quota?
No. Your Internet speed will be reduced till the end of the day.
If I’ve reached my daily Fair Usage Quota, will I be charged for the Internet usage after the FUP quota?
Any Internet usages after the FUP will not be charged.
Is Postpaid International Roaming service subject to Goods and Services Tax (GST)?
For Postpaid customers, roaming transactions incurred from 1 April 2015 onwards will be exempt from GST. These transactions will not be subject to GST in the total roaming charges of your monthly bill.

AeroMobile Roaming Service- Roam when you fly!

AeroMobile Roaming Service- Roam when you fly!
What is AeroMobile® Roaming service?
With AeroMobile roaming service, Digi subscribers can use their own mobile phone for making and receiving calls, sending and receiving SMS and Internet surfing whilst inflight.
Is this service safe?
You can only use your mobile phone on an aircraft which has been equipped with the AeroMobile Network. Specially certified hardware has been installed inside these aircraft to make it safe to use mobile phones onboard.
How does it work?
AeroMobile works like any other mobile phone network. You can use your phone just as you would when roaming in another country.
When and where can I use the service?
The cabin crew will make an announcement if the service is available and will let you know when you can turn your phone on and use the service. The AeroMobile network becomes available when the aircraft has reached 6000 metres above the ground. The network is available throughout the cruise phase of the flight but phones must be switched off for take-off and landing. Currently this service is available on board selected aircrafts.
What should I see on my device?
Once you’ve turned on your device you should connect to the AeroMobile network fairly quickly. AeroMobile will be displayed as the network provider and you will receive a welcome text message. You can then make and receive calls, texts, email and browse just as you would on the ground.
How much does it cost?
When in-flight, standard roaming charges apply. You may refer to the rates here
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