Digi Postpaid

 

1. All rates depicted for voice calls, SMS and MMS along with the bundled Minutes, bundled SMS and Mobile Internet Quota (“Bundled Offers”) apply only when used within Malaysia (to all domestic networks).
2. All other services that are not included as part of the Bundled Offers such as International Direct Dialing (IDD), International Roaming (IR) etc. are chargeable based on usage on a Pay-As-You-Use (PAYU) basis and rates applicable are based on standard IDD and IR rates, subject to Digi’s pricing for such services as amended from time to time.
3. Usage on Calls, SMS and IDD beyond the cap of the Bundled Offers will be charged on the basis of Pay-As-You-Use (PAYU) in addition to the applicable monthly fee.
4. Unlimited Calls and SMS applies to domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).
5. Unlimited Calls and SMS are strictly for standard person-to-person calls or texts; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
6. Unlimited Calls and SMS are not applicable to call centre usage, telemarketing, bulk messaging, application-to-process communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Digi considers to be non-standard usage.
7. Unlimited Calls and SMS are non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
8. Unlimited Calls and SMS can only be utilized domestically i.e. within Malaysia network only. Calls made when overseas are subjected to roaming charges. The subscriber shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi’s overseas roaming partners.
9. In the event Customer does not fully utilize the Internet allocation, the balance Internet allocation shall be rolled over to the next bill cycle, up to a maximum set according to each rate plan. Balance quota more than the allowable maximum limit for rollover will be forfeited.
10. Only unutilized Internet quota from the All Day quota will rollover to the next bill cycle. Weekend quota will not rollover and any balance will be forfeited.
11. Balance Internet quota allocation will rollover for one bill cycle only. Any unutilized rollover Internet quota will be forfeited after one bill cycle.
12. Unutilized Internet Rollover quota is not redeemable for cash or credit, and is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
13. Weekend quota is applicable for usages on 4G network and all other networks during the weekends (every Saturday 12.00AM to Sunday 11.59PM). Utilization during the weekdays or upon 100% utilization of the Weekend quota, any further Internet usage will be deducted from the All Day Internet quota allocation.
14. Full Weekend quota will be granted at the start of every bill cycle. Any unutilized Weekend quota will be forfeited at the end of every bill cycle.
15. Unlimited Weekend quota on Digi Postpaid 110 is for personal usages only and not applicable to any commercial usages in any business premises including but not limited to restaurants, Internet café, game center or call center etc as well as other non-legitimate purpose to be determined by Digi. Unlimited Weekend Internet is not for reselling/rental purpose for profit or huge and continuous information transfer that affects the other Customers.
16. Data service will be restricted once usage exceeded the Total Internet Quota allocated. However, customer may opt to purchase Internet Quota Top Up to continue surfing the Internet at regular speed. Data service allocated within the plan(s) is exclusively for domestic usage only.
17. Daily Unlimited Internet Roaming (at RM36/country/day) and the Unlimited Social Messaging (Roam10 at RM10/24hours) can be used in selected countries and the Roam10 is available with selected mobile operators only.
18.
Roaming call local (from 50sen/min) can be used in selected networks only.
19. Auto billing discount of 5% off monthly total bill will be given for six (6) months from the date of subscription to subscribers who sign up for the auto billing service when registering for the new Digi Postpaid plans subscription.
20.
A Principal line can register up to a maximum of six (6) Supplementary lines under the Principal, of which the six (6) Supplementary lines can be selected from the new Digi Postpaid plans.
  • i. The Principal shall be liable to pay all the relevant charges and amounts claimed by Digi as reflected in the respective lines’ bill (if applicable).
  • ii. Notwithstanding the aforementioned, all Terms and Conditions shall be equally applicable to any and all Supplementary lines subscribed under the Principal.
21. For device bundle sign up on 12 months or 24 months contract with upfront payment, pre-mature contract termination penalty fee of RM 200 respectively (inclusive of RM100 administrative fee) is applicable.
22. For Digi Postpaid 138 with the purchase of device bundle on a 24 month contract with device upfront payment waived, the pre-mature contract termination penalty fee is applicable as per calculation below:-

(Monthly Fee x 50% x Remaining Months in Contract) + administrative fee RM100 = Z
23.
For Digi Postpaid 148 and Digi Postpaid 238 with the purchase of device bundle on a 24 month contract with device upfront payment waived, the pre-mature contract termination penalty fee is applicable as per calculation below:-
 
(RRP – Digi Selling Price)
 
Contract period
X Remaining Months in Contract + (administrative fee RM100) = Z
24.
Device upfront payment waiver is only applicable for existing Digi Postpaid subscribers with 12 months tenure and above during sign up of Digi Postpaid 138, Digi Postpaid 148 and Digi Postpaid 238, together with the purchase of device bundle on a 24 month contract.
25. For all online store purchase/subscription under Digi Postpaid 138, Digi Postpaid 148 and Digi Postpaid 238 with the purchase of device bundle on a 24 month contract, the pre–mature contract termination penalty will be subject to the calculation as stipulated in paragraph 22 and 23 respectively.
26. General Digi Terms & Conditions including the Fair Usage Policy apply.
27. All bundled services under the new Digi Postpaid plans such as WhatsApp, WeChat, Facebook, Music Freedom, Capture and iflix are subject to amendment, from time to time. In view that Digi does not own or control the bundled application services, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the list of application services available under the Digi Postpaid plans bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the subscribers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
   

Unlimited Calls and SMS to 3 Friends

1. Subscriber can enjoy unlimited calls and SMS to three (3) friends with any sign up on Digi Postpaid 28 and Digi Postpaid 48, More Calls & SMS.
2. Subscriber can enjoy unlimited SMS to three (3) friends with any sign up on Digi Postpaid 68 and Digi Postpaid 98, More Calls & SMS.
3. Each subscriber can register up to three (3) Friends (Digi numbers). Initial registration of the three (3) Friends is free of charge.
4. Unlimited calls and SMS to three (3) Friends is only available after the subscriber has registered their Friends.
5. The subscriber may change their Friends numbers at any time. Notwithstanding, for this subsequent change, the subscriber will be charged RM 5 for each change of their current listed Friends number.
6. In the event the subscriber changes his/her rate plan, Digi reserves the sole and absolute right to remove the Friends numbers. Pursuant thereto, the resetting of the Friends numbers shall require the subscriber to key in all their Friends numbers again.
7. Unlimited calls and SMS to three (3) Friends are non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
8. Unlimited calls and SMS to three (3) Friends can only be utilized domestically i.e. within Malaysia network only, to other three (3) Digi numbers set up as Friends. Calls and SMS made when overseas are subjected to roaming charges. The subscriber shall be charged based on the calls and/or SMS rates imposed by the respective Digi roaming operators for calls and/or SMS usage while roaming with Digi’s overseas roaming partners.
9. Unlimited calls and SMS between three (3) Friends are strictly for standard person-to-person calls or texts; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
   

Unlimited Messaging via WhatsApp and WeChat

1. Subscriber can enjoy unlimited messaging with WhatsApp and WeChat for free with any sign up on Digi Postpaid 68, Digi Postpaid 98, Digi Postpaid 148 and Digi Postpaid 238, both More Internet and More Calls & SMS
2. Subscriber must download and install the WhatsApp and WeChat application before data usage exceeds the Mobile Internet Quota in order to enjoy unlimited messaging.
3. Unlimited messaging with WhatsApp and WeChat is only limited to messaging within the application itself. Any messaging beyond the application will incur data usage from the Mobile Internet Quota.
4. Messaging via WhatsApp and WeChat will still be available at regular speed even if data usage has exceeded monthly Mobile Internet Quota.
5.
The usage of the relevant application services are subject to the terms and conditions of the respective application services provider. Such terms and conditions are available at:
 
7. In view that Digi does not own or control WhatsApp and WeChat, Digi reserves the sole and absolute right to cease, alter or suspend or substitute WhatsApp and WeChat at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the subscribers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
   

Unlimited Music Streaming

1.
Subscriber can enjoy unlimited music streaming with any sign up on Digi Postpaid 68, Digi Postpaid 98, Digi Postpaid 148 and Digi Postpaid 238, both More Internet and More Calls & SMS
2.
Unlimited music streaming is subjected to a fair usage policy of 15GB.
3.
To download the Digi Music Freedom application:
 
  • please go to digi.my/app; OR
  • Download the application from the respective application stores (e.g. Google Play, App Store).
4. Downloading of the application service from application stores (e.g. Google Play, App Store) will incur data usage from your Mobile Internet Quota.
5.
The usage of the relevant application services are subject to the terms and conditions of the respective application services provider. Such terms and conditions are available at:
 
6.
In view that Digi does not own or control the application services, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the list of application services at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the subscribers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
   
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