AmBank and Digi Postpaid Super VIP Campaign

  1. This [AmBank and Digi Postpaid Super VIP Campaign] (“Promotion”) is jointly organised by Digi Telecommunications Sdn. Bhd. (201283-M) (“Digi”) and AmBank (M) Berhad (8515-D) / AmBank Islamic Berhad (295576-U) (collectively “the Organisers”) and is governed by these terms and conditions and any subsequent accompanying promotion details (if any), Digi's Privacy Notice, Data Protection Statement and Data Protection Obligations found on Digi's website at (collectively referred to as the “Terms”). Each Eligible Cardmember (as defined below) agrees that he/she has read and understood the Terms and by his or her participation in this Promotion, each Eligible Cardmember agrees to be bound by the Terms.
  2. Promotion Period
    1. This Promotion commences at [12:00 a.m.] on 2 July 2019 until [11:59 p.m.] on 31 August 2019 (both dates inclusive) (“Promotion Period”).
  3. Eligibility
    1. All Ambank/AmBank Islamic Customers residing in Malaysia with Malaysian nationality meeting the criteria below are eligible to participate in this Promotion (excluding persons mentioned in Clauses 3.1.1 to 3.1.5 below, “Eligible Participants”) except the following:
      1. AmBank/AmBank Islamic customers who are not
        a) AmBank SIGNATURE Priority Banking World Mastercard/-i or Visa Infinite/-i credit cardholder
        b) AmBank/AmBank Islamic Visa Infinite credit cardholder; and
        c) AmBank/AmBank Islamic World Mastercard credit cardholders.
      2. AmBank/AmBank Islamic customers below age 21 years old.
      3. Eligible Cardmember without successful Auto Pay subscription.
      4. Permanent, contract and temporary employees of Digi and their Immediate Family Members.
      5. Employees of Digi's partners, advertising, promotion agencies and any other persons involved in organizing, promoting and/or conducting this Promotion together with their Immediate Family Members.
    2. Immediate Family Members shall mean any of the following: spouse, de-facto spouse (living together but not married), child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
    3. Each Eligible Cardmember agrees that he/she has read and understood the Terms of this Promotion and by his or her participation in this Promotion, he/she agree to be bound by the Terms.
    4. All personal details must be accurate and complete and are subject to proof upon request by Digi.
    5. Digi reserves the right, at any time, to verify the validity of orders and eligible Cardmembers and to decline any order not submitted in accordance with the Terms or which tampers with the order process. Incomplete, indecipherable, illegible, incorrect or fraudulent orders or any order which violates the Terms will automatically be disqualified.
  4. Promotion Mechanics
    1. Each Eligible Cardmember is entitled to subscribe One (1) Digi Postpaid Super VIP Bundle (“Bundled Offers”) during the Promotion Period as follows :-
      Bundle Contract Commitment
      VIP Bundle 1
      iPhone Xs (64GB*)
      Device Price: Complimentary
      RM288 x 24 months
      VIP Bundle 2
      iPhone Xs Max (64GB**)
      Device Price: RM399
      RM288 x 24 months
      VIP Bundle 3
      1 x Samsung Galaxy S10+
      1 x Samsung Galaxy A50
      Device Price: Complimentary
      RM288 x 24 months
      VIP Bundle 4
      2 x Huawei P30
      Device Price: Complimentary
      RM288 x 24 months
      VIP Bundle 5
      1 x Huawei P30 Pro (256GB)
      1 x Huawei P30
      Device Price: RM999
      RM288 x 24 months
      *Optional upgrades are available for:
      • iPhone Xs (256GB) with device price at RM699.
      • iPhone Xs (512GB) with device price at RM1,649.
      **Optional upgrades are available for:
      • iPhone Xs Max (256GB) with device price at RM1,099.
      • iPhone Xs Max (512GB) with device price at RM2,049.
    2. In order to participate in this Promotion, Eligible Cardmembers will need to carry out the following steps and/or activations:
      Step1: Eligible Cardmembers must first select a Digi Postpaid Super VIP Bundle of their choice on the Digi website at and proceed to check out the bundle online.
      Step2: Eligible Cardmembers are required to agree and accept Digi's Terms and Conditions in order to continue. Once accepted, Eligible Cardmembers need to key in their 16-digit AmBank/AmBank Islamic credit card/-i number for verification purposes.
      Step3: Once verified successfully, Eligible Cardmembers are required to provide their personal details and complete the registration process.
      Step4: Auto pay subscription is required for any sign up under this Promotion and Eligible Cardmembers are required to ensure the Auto pay service remains active throughout the bundle contract period
      Step5: Registration will be processed accordingly. The respective Digi Postpaid Super VIP Bundle selected by each Eligible Participant will be activated and delivered upon successful registration.
    3. The Eligible Cardmembers may be governed by a separate set of terms and conditions with respect to the Bundled Offer as per the Appendix and as set out and published on our official website as updated by Digi from time to time. Charges published are exclusive of all applicable taxes
    4. This Promotion is not applicable with any on-going promotions.
    5. Delivery is subjected to the following terms and conditions:
      1. Delivery will be made within one to three (1-3) business days upon successful subscription. In rare instances, delivery may be delayed in the event of service interruptions or a failure beyond Digi's control. In such circumstances, Eligible Cardmembers agree that Digi will not be responsible and/or liable for any of losses and/or damages, if any, as a result of such delay.
      2. For security purpose, Eligible Cardmembers must be PRESENT personally together with their personal ID (NRIC) to receive their mobile device(s) and/or Digi mobile SIM card. Third party collection is not allowed. Mobile device(s) and/or Digi mobile SIM card not delivered after two (2) failed delivery attempts will be returned to the courier agency headquarters. Eligible Cardmembers must arrange for self-collection at the urier agency’s designated venue notified after the two (2) failed delivery attempts within six (6) working days from the date of the last failed delivery attempt.
      3. For Mobile Number Portability (MNP) transactions, Eligible Cardmembers will first be receiving Digi mobile SIM card. Upon successful MNP Port in, the Mobile device(s) will then be delivered to Eligible Cardmembers.
  5. The Eligible Cardmembers shall be bound by AmBank (M) Berhad / AmBank Islamic Berhad (“the Bank”) Terms and Conditions governing the use and operation of the Credit Card Account in addition to the terms and conditions herein.
  6. The smartphone(s) offered in Bundled Offers is subject to stocks availability on a first-come, first served basis.
  7. By participating in this Promotion, each Eligible Cardmember agrees and consents to Digi's Privacy Notice (which can be found on that all details submitted pursuant to this Promotion, including without limitation personal data/information being collected, processed and used by Digi/the Organisers* for:
    1. the purposes of this Promotion; and
    2. marketing and promotional activities conducted in such manner as Digi/the Organisers fit in any media including without limitation the Internet, without further express consent from, and payment or consideration to the relevant Eligible Cardmembers. Marketing and promotional activities include without limitation the use and/or publication of any details provided in and/or in connection to the orders, interview material as well responses and related photographs. In this regard, each Eligible Cardmember agrees to co-operate and participate without further express consent and/or payment or consideration, in all reasonable advertising and publicity activities of Digi/the Organisers relating to this Promotion; and
    3. other promotional, marketing and publicity notification/information including future promotional, marketing and publicity notification/information from Digi/the Organisers from time to time.
  8. In addition, where any of the data/information especially personal data relating to any of the Eligible Cardmembes and/or third parties (where applicable) are submitted to Digi/the Organisers in connection to this Promotion, each Eligible Cardmember and/or third party:
    1. warrants that he/she is in possession of all necessary consents and shall continue to maintain such consents as may be required for Digi's/the Organisers' usage and processing of such data/information; and
    2. agrees that it shall be the Eligible Cardmember’s or the third party's responsibility to advise Digi/the Organisers in writing should there be any relevant change in the data/information provided to Digi/the Organisers which requires action on the part of Digi/the Organisers.
  9. Each Eligible Cardmember agrees:
    1. to release and hold harmless Digi/the Organisers and/or the Specified Persons against any and/or all losses, damages, rights, claims and actions of any kind in connection with this Promotion (including resulting from acceptance, possession, use or misuse of any prizes and/or Bundled Offer, or travel to or from any prize-/Bundled Offer-related activity and claims based defamation or invasion of privacy);
    2. that Digi/the Organisers and/or the Specified Parties make(s) no warranties, express or implied, in fact or in law, relative to the use or enjoyment of any of the Bundled Offers, including, without limitation to, their quality, merchantability or fitness for a particular purpose;
    3. that Digi/the Organisers and/or the Specified Persons shall not be liable for and hereby expressly exclude any losses, damages, rights, claims and actions of any kind (including without limitation loss of damage to property or any personal injury or loss of life, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties) howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Promotion, the prizes and/or the Bundled Offer, even if Digi/the Organisers has/have been advised of the possibility of such damages in advance; whether or not due to and /or arising from:
      1. telephone, electronic, hardware or software program, network, Internet, server or computer malfunctions, failures, interruptions, miscommunications or difficulties of any kind, whether human, mechanical or electrical, including, without limitation to, the incorrect or inaccurate capture of entry information online;
      2. late, lost, delayed, misdirected, incomplete, illegible or unintelligible e-mails;
      3. virus attacks and/or any other malicious software infection to the Eligible Cardmembers’/subscribers' mobile phones arising from the downloading of these contents, any failed, incomplete, lost, garbled, jumbled, interrupted, unavailable or delayed electronic transmissions;
      4. any default or condition caused by events beyond the control of Digi/the Organisers including those due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm or any event beyond the reasonable control of Digi/the Organisers;
      5. any printing or typographical errors in any materials associated with this Promotion; and
      6. any claims by third party for infringement of intellectual property rights..
      Specified Persons means: Digi, and its employees, officers, directors, shareholders, parent companies, affiliates, subsidiaries, licensees, agents, representatives and contractors including contract advertising, promotion, and fulfilment agencies, and legal advisors and/or joint-organizer.
  10. Digi/the Organisers:
    1. reserves/reserve the right, at any time, to verify the validity and/or decline any orders at its sole and absolute discretion without having to assign any reasons whatsoever. Incomplete, indecipherable, illegible or incorrect, fraudulent, unlawful or deceitful entries or any entry which violates the Terms, will automatically be disqualified without any prior notice;
    2. reserves/reserve the right, at any time, to vary, delete or add to any of the mechanics and/or Bundle Offer under this Promotion or these Terms, and alter, cancel, terminate or suspend this Promotion and/or any part thereof without any prior notice; and
    3. for the avoidance of doubt, cancellation, termination or suspension by Digi/the Organisers of any entry or this Promotion shall not entitle the Eligible Cardmembers to any claim or compensation against Digi/the Organisers for any and all loss or damage suffered or incurred by the Eligible Cardmembers as a direct or indirect result of the act of cancellation, termination or suspension.
  11. To the fullest extent permitted by law, Digi/the Organisers and its respective parent companies, subsidiaries, affiliates, licensees, directors, officers, employees, agents, independent contractors and advertising/promotion agencies hereby expressly excludes and disclaims any representations, warranties, or endorsements, express or implied, written or oral, including but not limited to, any warranty of quality, merchantability or fitness for a particular purpose of enjoyment of the product/item of this Promotion.
  12. By participating in this Promotion, each Eligible Cardmember agrees and irrevocably and unconditionally undertakes to fully absolve Digi/the Organisers of all liabilities and agrees to indemnify Digi/the Organisers (on full indemnity basis) and hold Digi/the Organisers harmless against any claim by any third party and against any loss, damage, cost or expense (including solicitors' fees and cost) that Digi/the Organisers may suffer or incur as a result of or in connection with this Promotion.
  13. A failure by Digi/the Organisers to enforce any of these Terms in any instance(s) will not give rise to any claim by any person.
  14. By participating in this Promotion, each Eligible Cardmembers agrees to be bound by these Terms and Digi's/the Organisers' decision is final and binding and no correspondences shall be entertained.
  15. These Terms, which are available on [] shall be governed and construed by the laws of Malaysia and the parties shall submit to the exclusive jurisdiction of the Courts of Malaysia.
  16. All other terms and conditions governing the use of any of Digi's mobile telecommunication services shall apply herein mutatis mutandis.

Appendix – Digi Postpaid Super VIP Bundle

As per Clauses 4.3 of the AmBank and Digi Postpaid Super VIP Campaign
  • All rates depicted for voice calls to selected premium number and selected special numbers, Video Calls, SMS and MMS along with the bundled Minutes, bundled SMS and bundled Mobile Internet Quota ("Bundled Offers") apply only when used within Malaysia (to all domestic networks).
  • All other services that are not included as part of the Bundled Offers such as MMS, Video Calls, SMS, International Direct Dialling (IDD) and International Roaming (IR) beyond the cap of the Digi Postpaid 288 (“Plan”) will be charged on the basis of Pay-As-You-Use (PAYU) and rates applicable are based on standard IDD and IR rates, subject to Digi’s pricing for such services as amended from time to time in addition to the applicable monthly fee.
    Mobile Internet Quota Allocation
  • The Mobile Internet quota allocated within the Digi Postpaid 288 is exclusively for domestic usage only.
  • Internet Rollover allocated with the Plans:
    • In the event Customer does not fully utilize the Internet allocation, the balance Internet allocation shall be rolled over to the next bill cycle, up to a maximum of 10GB. Balance quota more than the allowable maximum limit for rollover will be forfeited at the end of the bill cycle.
    • Only unutilized Internet quota from the All Day quota wills rollover to the next bill cycle. Weekend quota will not rollover and any balance will be forfeited.
    • Balance Internet quota allocation wills rollover for one bill cycle only. Any unutilized rollover Internet quota will be forfeited after one bill cycle.
    • Unutilized Internet Rollover quota is not redeemable for cash or credit, and is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.
  • Data service will be restricted once usage exceeded the Total Internet Quota allocated. However, Customer may opt to purchase Internet Quota Top Up to continue surfing the Internet at regular speed. Data service allocated within the plan(s) is exclusively for domestic usage only.
    Unlimited Calls
  • Unlimited Calls allocated with the Plans:
    • Applies to domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).
    • Strictly for standard person-to-person calls; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer's Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
    • Non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
    • Can only be utilized domestically i.e. within Malaysia network only. Calls made when overseas are subjected to roaming charges. The Customer shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi's overseas roaming partners.
    Supplementary Lines
  • Principal line can register up to a maximum of six (6) Supplementary lines (any Digi Postpaid plans) under the Principal, of which only a maximum of three (3) Supplementary lines are allowed to sign up with the all new Digi Postpaid Family plans i.e. Digi Postpaid 288 Family.
  • The all new Digi Postpaid Family plan i.e. Digi Postpaid 288 Family is only applicable for Principal plan holder who have signed up Digi Postpaid 288.
  • The Principal shall be liable to pay all the relevant charges and amounts claimed by Digi as reflected in the respective lines' bill (if applicable).
  • Notwithstanding the aforementioned, all Terms and Conditions shall be equally applicable to any and all Supplementary lines subscribed under the Principal.
    International Roaming and IDD
  • The 10 participating countries/ networks of the bundled International Roaming and IDD are as follows:
    Roaming Voice call and Internet Roaming
    (Roam in these countries within these selected network)
    IDD Voice call
    (Voice calls made in Malaysia to these International destination)
    Australia – Telstra Australia
    Brunei – DSTCom Brunei
    China – China Mobile (CMCC) China
    Hong Kong – SmarTone/HKCSL/3/ CMHK Hong Kong
    Indonesia – INDOSATOOREDOO/TELKOMSEL Indonesia
    Myanmar – Telenor (TNM) Myanmar
    Philippines – Smart Gold Philippines
    Singapore – StarHub/Singtel Singapore
    Taiwan – Chunghwa Taiwan
    Thailand – Dtac/DTN TriNet Thailand
  • All additional usages while on an overseas roaming network other than the specific bundled quota indicated in the Digi Postpaid 288 do not account as part of Bundled Offers.
  • Roam Like Home Monthly subscription for roaming & IDD in ten (10) countries' Terms & Conditions apply as set out and published on our official website [] and updated by Digi from time to time.
  • Whilst roaming overseas, Daily Unlimited Internet Roaming (from RM36/country/day) can be used in selected countries and various roaming passes are available from as low as RM5/day (24hours).
    Device Bundle
  • Device bundle is twenty-four (24) months contract, commencing from the date of acceptance of these terms and conditions. If applicable, with the acceptance of device contract, any previous device contract Customer had contracted for with Digi, shall be deemed terminated and Customer shall be subject to any early termination charges of such previous contract, if applicable.
  • Manufacturer's Warranty: The Customer accept and acknowledge that the Device is subject to the Device manufacturer's standard warranty and we shall not be responsible and/or liable for the Device and/or for any loss and/or damage whatsoever suffered by the Customer and/or any other party in respect of the Device. We are not responsible for replacing your Device or any part thereof that is lost, stolen, damaged or defective which is not covered under the manufacturer's warranty. The Customer shall be responsible for the repair and maintenance of the Device. Should a defect or fault fall within the ambit of manufacturer's warranty, repairs shall be subject to the applicable warranty issued by the Device manufacturer.
  • Applicable pre-mature contract termination penalty fees are set out as below:
    • For device bundle on 24 months contract with advance payment waived on Digi Postpaid 288
      Bundle Penalty Formula
      VIP Bundle 1
      iPhone Xs; OR

      VIP Bundle 2
      iPhone Xs Max
      (Device RRP/24 x remaining months) + RM100 administrative fee
      VIP Bundle 3
      [Device A] Samsung Galaxy S10+ &
      [Device B] Samsung Galaxy A50; OR

      VIP Bundle 4
      [Device A] Huawei P30 &
      [Device B] Huawei P30; OR

      VIP Bundle 5
      [Device A] Huawei P30 Pro (256GB)
      [Device B] Huawei P30
      ([(Device A RRP + Device B RRP)/24] x remaining months) + RM100 administrative fee
  • Auto pay discount of 5% on monthly total bill will be given the first six (6) months from the date of subscription to Customers who sign up for the auto pay service when registering for Digi Postpaid 288 under this Promotion.
  • All bundled services and smartphones under Digi Postpaid Super VIP Bundle are subject to amendment, from time to time. In view that Digi does not own or control the bundled application services and smartphones, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the list of application services and smartphones available under the Digi Postpaid Super VIP bundle offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
  • Digi shall not be responsible in any way in the event that the Customer's subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Customer in any manner whatsoever in such situations.
  • By subscribing to the Plans, the Customer acknowledges that you understand the terms and conditions herein as well as the General Digi Terms and Conditions, including but not limited to Privacy Statement and Fair Usage Policy, which are available at and agree to abide by them.
  • Digi reserve the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plans at
Digi Postpaid 288
Monthly Commitment Fee RM 288
Monthly Internet Quota, Voice and SMS Bundled Allocation
Mobile Internet Quota Allocation 200 GB
Additional Mobile Internet Quota Options Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net) Unlimited
SMS Allocation (All-net) 1000
Platinum-tiered Rewards via MyDigi Automatically unlocked
International Roaming & IDD
Roaming and IDD to 10 Countries
(5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)
Subsequent Charges
Video Calls (All-net) 15 sen
SMS (All-net) 10 sen
MMS (All-net) 20 sen
List of special rates charges on voice calls made to selected numbers as below:
1. Premium Numbers:
  Peak Hours (7am – 6.59pm) Off Peak Hours (7pm – 6.59am)
800 30sen/min 15sen/min
1-300 30sen/min 30sen/min
1-700 30sen/min 15sen/min
600-81 13sen/min 9sen/min
600-82 39sen/min 20sen/min
600-83 78sen/min 39sen/min
600-84 RM1.30/min 65sen/min
600-85 RM1.95/min 98sen/min
600-86 RM3.90/min RM1.95/min
2. Service Numbers:
    Peak Hours
(7am – 6.59pm)
Off Peak Hours
(7pm – 6.59am)
110 Digi Customer Service Helpline FREE FREE
991 Civil Defence FREE FREE
994 Fire Brigade FREE FREE
995 Gas Emergency FREE FREE
999 Police & Ambulance FREE FREE
15999 NUR Hotline FREE FREE
1051 Time Announcement 30sen/min 15sen/min
103 Directory Enquiries RM2/call RM2/call
15454 Tenaga Nasional Berhad 30sen/min 30sen/min
03-80008000 1MOCC 10sen/min 10sen/min
121 Voice Mail 20sen/min 20sen/min
100 TM Customer Service RM1.50/call RM1.50/call
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