payment-understand-your-bill

All you need to know about your Digi Bill

UNDERSTAND YOUR BILL

Summary of Charges

  1. Account No. differs from Mobile No. as it covers all supplementary lines that are registered under the principal line, where applicable.
  2. Adjustments include refunds or additional charges that were unbilled in previous month(s).
  3. Previous Overdue Balance indicates total amount still unpaid from previous month(s).
  4. Current Charges cover the fixed monthly fee based on the type of plan; actual usage fees (voice, Internet, roaming, value-added services, etc); discounts given depending on the plan or promotion.
  5. Total Outstanding Amount is a total of Previous Overdue Amount & Current Bill Amount.
  6. Current Bill Analysis shows the usage charges for the bill cycle in terms of percentage.
  7. Payment Slip is retained by the Post Office or third party payment channel for record purposes after payment is made.

summary of charges

Enquiries

For types of payment channels, you can find this on Page 2 of the bill statement. For bill disputes, customers are advised to contact Digi via various points within 14 days of the Bill Statement date.

Where to Pay

 

MyDigi

MyDigi
digi.my/payment

Online Channels

JomPay Biller Code 1016

JomPAY
Biller Code 1016

 

Maybank

Maybank
www.maybank2u.com

For more channels, please click on the Payment Channels tab at the top

Details of Charges

  1. Monthly Fixed Charges show the fixed amount you are contracted to pay monthly based on the type of plan you have signed up for.
  2. Usage Charges cover both local and international usage. These include local & international SMS, MMS, voice & video calls. Local usage also features Internet usage, Talk Time Transfers, mobile services, etc.
  3. GST is charged on all postpaid bills in accordance with the Goods & Services Tax Act 2014 that took effect on 1 April 2015. It has since become 0% GST as of 1 June 2018.
  4. Current Bill Amount is the total amount you have incurred in the current bill cycle.
  5. If you have 1 or more supplementary lines, these phone lines are combined under 1 Digi bill for your principal line. Their respective usage charges are broken down under the Summary of Account page, outlining the different types of mobile plans each line is subscribed to.

details of changes

Itemised Bill

  1. Depending on the type of Digi plan customers have subscribed, SMS and voice calls made in Malaysia (domestic usage) are usually free between Digi-Digi phone lines and between Digi to other networks in Malaysia.
  2. Internet/Data Usage listed here are in kilobytes (1,000 KB = 1 MB), measuring the amount of data consumed while on the Digi network in Malaysia.
  3. International Roaming Usage means the charges incurred from making voice calls, sending SMS and/or using the Internet while travelling outside of Malaysia. This list of charges can only be generated after the roaming service provider partner has sent them to Digi.
  4. Voice mails are also chargeable while travelling overseas & will appear under “Incoming Calls”.
  5. Internet Roaming shows any Roaming Pass that customers have purchased and activated to use Internet at a fixed rate on a daily basis or over a fixed number of days while travelling.

Itemised Bill

 
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Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX