broadband

Broadband

Boost your home Internet experience with the NEW Home router & Digi Mobifi
Save up to 48% (RM211) on your broadband device, at only RM9/month.
Digi Broadband
Double the 10, Double the entertainment
Sign up for Broadband Monthly 65 or 105 to enjoy this special offer.
Digi Broadband
More benefit and lifetime savings with Digi Broadband Supplementary 65 & 105 for Digi Postpaid Subscribers!
Sign up today and get RM10 rebate for life!
Digi Broadband™
Enjoy 20GB for the first 3 months!
Purchase a Digi Broadband Pack on Digi Store Online now to enjoy this promotion!
Non-Stop Family Entertainment with Digi Home Broadband
Transform your home into a family entertainment hub by connecting up to 64 devices with Digi Home Router. Now comes with up to 100GB Internet.
Thank You For Supporting Digi Broadband!
To show our gratitude, from next month onwards, Digi is upgrading your Internet quota so your whole family can enjoy non-stop entertainment at home.

Non stop entertainment. Now at home.

Our broadband plans let you stream Over 35 entertainment channels with the hottest TV shows & big screen blockbuster from Kollywood all the way to Hollywood. Better yet you’ll never want to leave the couch!

  • Vivu

    The best of Korean TV on the go #asianpride.

  • Netfix

    The world’s leading Internet TV network.

  • ton ton

    Over 23,000 hours of local dramas.

  • Youtube

    Watch world-class variety and reality shows.

  • Kid Friend

    The kid-friendly version of YouTube.

  • Youtube Gaming

    The largest mix of games, videos and live streams by gamers.

  • HYPP TV

    Watch world-class variety and reality shows.

  • Astro on the GO

    Your favourite channels and programs on Astro.

  • Hero

    Your one-stop Kollywood entertainment fix.

 

With over 35 entertainment channels, we have the perfect channel for the hardcore TV addict and the movie buff!

youtube stream2 stream3 stream4 Netflix iflix astro go hero talkies stream on demand playtv
tonton dimsum_app era fly fm hot fm kool fm one thr raaga thr gegar hitz
liteFM melody mix my sinar BFM Stream On Demand Stream On Demand Stream On Demand KK box
Music Stream On Demand Stream On Demand Stream On Demand Stream On Demand Stream On Demand sound Radio 2008

youtube stream2 stream3 stream4 Netflix

iflix astro go hero talkies stream on demand playtv

tonton dimsum_app era fly fm hot fm

kool fm one thr raaga thr gegar hitz

liteFM melody mix my sinar

BFM Stream On Demand Stream On Demand Stream On Demand KK box

Music Stream On Demand Stream On Demand Stream On Demand Stream On Demand

Stream On Demand sound Radio 2008

Youtube

See what the world is watching -- from the hottest music videos to what’s trending in gaming, entertainment, news, and more.

Broadband Monthly 45
RM45 /month
Special lifetime offer for Supplementary plan
RM40/month
 
Base Quota 15 GB
Streaming Quota 10 GB
Principal Buy Now
Supplementary Buy Now
Broadband Monthly 65
RM65 /month
Special lifetime offer for Supplementary plan
RM55/month
 
Base Quota 30GB
Streaming Quota 20GB
Principal Buy Now
Supplementary Buy Now
Broadband Monthly 105
RM105 /month
Special lifetime offer for Supplementary plan
RM95/month
 
Base Quota 60GB
Streaming Quota 40GB
Principal Buy Now
Supplementary Buy Now
Note:
In an effort to encourage eco-friendly practices via e-billing, there will be a monthly fee of RM5/month for paper bill statements. Customers can opt for paperless e-Bills via Mydigi. Alternatively, they can view and download their bills for FREE via http://digi.my/bill.
ONLINE ONLY
Starter pack @ RM38
Reloaded with RM30 value for 30 days

Enjoy FREE 6GB Internet (up to 22GB for 3 months)
Broadband 30
20GB
RM30 /month
Base Quota 10GB
Streaming Quota 10GB
RM38 / starter pack
Reloaded with RM30 value for 30 days
ONLINE ONLY
Starter pack @ RM68
Reloaded with RM60 value for 30 days

Enjoy FREE 6GB Internet (up to 46GB for 3 months)
Broadband 60
44GB
RM60 /month
Base Quota 20GB
Streaming Quota 24GB
RM68 / starter pack
Reloaded with RM60 value for 30 days

Note: Please wait 4 hours after your line is activated or upon receiving SMS to confirm successful reload to purchase the Internet for Broadband 60.
ONLINE ONLY
  • Promotion valid until further notice.
  • FREE 6GB Internet (2GB x 3 months). For more details, please refer to the FAQ below.
*Fair usage policy applies.
**Extra quota is applicable for limited period offer. For customer who sign up during promotion period will enjoy the quota for life.
***For streaming partners of Prepaid Broadband, please refer to the Prepaid Payment FAQ below.

broad devices

Choose the best device for your home and family

Find out more >

Liven up your living room with the all new
Mi Box or Mobifi

Device bundle
 

Promotional Offer

iflix
Enjoy 1 month iflix VIP access. Watch movies anytime, anywhere worth RM10 (sponsored by Digi)
iflix
Enjoy discounted pricing when you subscribe to Office 365 Personal or Home from Digi.

Why stream with Digi?

Because we know you like to tambah
Manage all your accounts via MyDigi
Hunt us down, we’re an easy target
No assembly needed
Goodies are never enough.
Best for streaming content
Goodies are never enough.
Switch to Postpaid for more value

Running out of quota?

Boost your non-stop entertainment with Internet top up from RM25 for 20GB.

Notes
  • Unless expressly specified herein, any capitalized terms in these Terms and Conditions shall have the meaning as specified in the General Terms on https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_definitions.
  • Unless stated otherwise, all terms and conditions under these General Terms and Conditions for Digi Broadband Plans apply to all plans under Digi Broadband.
  • The Customers are advised to check if the Customers' area is within Digi's coverage before signing up for the Service. The list of specific 4G LTE network areas list is available here.
  • Digi does not warrant or guarantee the availability of internet usage. By subscribing to the Service, each Customer acknowledges and agrees that the speed of the Service is provided on a best-effort basis.
  • Upon exceeding the monthly internet quota depending on the Digi Broadband plan subscribed by the Customer, any further usage of the internet will be restricted and is subject to Digi's Fair Usage Policy which is available on https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_fair_usage_policy. In order to continue using internet after exceeding the monthly internet quota, the Customer can purchase Internet Top Ups (as defined below) to gain additional internet quota as specified under Clause 6 of this General Terms and Conditions for Digi Broadband Plans. Internet Top Ups are an additional internet quota which can be purchased separately. Unused internet quota will be forfeited according to the specific expiry date at the point of purchase.
  • Additional Terms & Conditions apply.
Frequently Asked Questions

View FAQs for

1. Who can sign up for a Broadband plan?

Broadband plans are open to all existing Digi subscribers and new customers. Existing Digi Postpaid customers can sign up for a new Broadband plan as a supplementary line and enjoy monthly rebates up to RM10.

2. What are the supplementary Broadband plan available to me?

Please refer to the table below to see the supplementary plans available to you:

Type of Principal customers Postpaid Voice customers Broadband RM65 and Broadband RM105 customers
Supplementary plan available Broadband Monthly RM45
Broadband Monthly RM65
Broadband Monthly RM105
Broadband Monthly RM45
Broadband Monthly RM65
Broadband Monthly RM105

3. Are there excess charges after I exhaust my monthly quota?

No. There will be no excess charges upon exhausting your monthly quota, but you may choose to purchase Internet Top Ups to keep your Internet experience at optimal speed.

4. If I reach my bundled quota, can I still surf the Internet?

No, upon reaching 100% quota utilization you will no longer be able to continue surfing. Please visit digi.my/mybb or download MyDigi App to purchase Internet Top Ups.

5. Can I rollover my unused quota to the following month/next bill cycle?

No, Digi Broadband plans do not have an Internet Rollover feature.

6. What is the monthly instalment and upfront payment for MobiFi?

Please refer to the table below for monthly instalment amount and upfront payment:

  Huawei
E5577s(LTE)
Huawei
E5785(LTE-A)
Postpaid Plan RM45 RM65 RM105 RM105
Monthly Device Fee RM9 x 12mths
Device Upfront Fee RM100 RM65 FREE RM150
Total Upfront Payment (Device upfront fee + Plan 1 month advance fee) RM145 RM130 RM105 RM255
 

7. What do you mean by Streaming quota? Can I use this quota to surf Facebook?

Streaming quota only allows you to stream using the partner services below:

Video YouTube, YouTube Gaming, YouTube Kids, Dailymotion, Netflix, iflix, Astro Go, HeroTalkies, Viu, PlayTV UniFi, tonton, dimsum,
Music Era FM, Fly FM, Hot FM, Kool FM, One FM, THR Raaga, THR Gegar, Hitz.FM, Lite FM, Melody FM, Mix FM, MY FM, Sinar FM, BFM, Spotify, Deezer, Joox, Kkbox, Apple Music, , Tidal, Raku, Saavn, Hungama, BE-AT TV, SoundHound, Radio2008
Facebook usage will be deducted from your base quota. Please note that to access content from the partner services above, you will need to subscribe to their services.

8. Can I make VoIP calls (Eg. WhatsApp calls) using my Broadband subscription?

No, VoIP calls are not allowed on Broadband plans, but we do have Internet Top Ups that allow you to make VoIP calls (More information in the Internet Top Up section).

9. How do I purchase Internet for my Broadband plan?

Step 1: Visit digi.my/mybb.
Step 2: Click on ‘Internet’ to subscribe to a Broadband plan, change your Broadband plan or purchase Internet Top Ups.

10. How can I check my quota usage?

Please visit digi.my/mybb to view your quota usage.

11. Can I make voice calls and send SMS/MMS using my Broadband subscription?

No, Broadband plans are only capable of Internet access.

12. I am subscribed to the previous Broadband plan (Broadband Monthly 100), can I subscribe to a new supplementary plan?

No, only users on Broadband Monthly 65 and Broadband Monthly 105 can subscribe to a Broadband supplementary plan.

13. Can I use my Internet quota when roaming abroad?

Broadband customers in Postpaid payment
Your bundled Internet quota is only applicable for domestic usage i.e. within Malaysia. Roaming with your Broadband plan will not utilise your bundled Internet quota - You will be charged separately as listed in the prevailing roaming rates chart. However, it is recommended that you roam with Digi Broadband on a device that enables you to manually select Digi’s preferred roaming network operator so as to enjoy Internet Roaming promotions (for Postpaid payment).

14. How do I access and purchase my favourite streaming content?

Step 1: Visit digi.my/mybb.
Step 2: Choose your preferred partner services under Movies & Drama.
Step 3: Click on your preferred Partner icon.
Step 4: Subscribe to Partner services and start enjoying the service.

15. Is there a Fair Usage Policy for RM5 Unlimited VoIP?

Yes, Digi will implement FUP for excessive usage, subject to Digi’s discretion.

16. Which VoIP services can I use with the RM5 VoIP Internet Top Up?

With RM5 VoIP Internet Top up, you will be able to use VoIP Services on the following partners (not limited to):
  • WhatsApp
  • Face time
  • Line
  • Kakao Talk
  • Skype
  • Facebook Messenger
  • WeChat
  • Google Hangouts
  • GrooVe IP
  • Viber

17. How will my Broadband quota be deducted?

Your internet deduction will be based on the order below:

Data Utilization

18. How do I access and purchase my favourite streaming content?

Step 1: Visit digi.my/mybb.
Step 2: Choose your preferred partner services under Movies & Drama.
Step 3: Click on your preferred Partner icon.
Step 4: Subscribe to Partner services and start enjoying the service.

19. Can I purchase on demand partner services and charge it to my Digi bill?

Yes, these are the services available at the moment
Video: iflix, Viu, dimsum, Tonton, Play TV
Music: Deezer, KKbox

20. I am currently subscribed to the previous Broadband plan without a contract. Can I move to the new Broadband Monthly RM65/Broadband Monthly RM105/Broadband Monthly RM45?

Yes, you can update your plan to the new Broadband plans. To do so, visit Digi outlets, authorized dealers stores, or call Customer Service hotline at 0162211800.

21. I am currently subscribed to the previous Broadband plan with a 12 month contract. Can I move to the new Broadband Monthly 65/Broadband Monthly 105?

Yes, but only upgrades are allowed. E.g. Moving from Broadband RM60 to Broadband Monthly 105

22. Can I perform Internet Sharing with the new Digi Broadband plan?

No, Internet Sharing cannot be done from the new Digi Broadband plan.

23. If I terminate my MobiFi contract within the contract period, how much will I need to pay for early termination?

Please refer to the table below:

MobiFi Model Rate Plan Contract Period Penalty Charges
Huawei E5577s LTE
  • Broadband Monthly 45
  • Broadband Monthly 45 (Supp)
  • Broadband Monthly 65
  • Broadband Monthly 65 (Supp)
  • Broadband Monthly 105
  • Broadband Monthly 105 (Supp)
  • Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee)
+
RM9 x Remaining months
Huawei E5785 LTE-A
  • Broadband Monthly 105
  • Broadband Monthly 105 (Supp)
  • Broadband Ambassador 75
12 months Flat fee of RM300 (administration fee)
+
RM9 x Remaining months
Huawei B315s
  • Broadband Monthly 45
  • Broadband Monthly 45 (Supp)
  • Broadband Monthly 65
  • Broadband Monthly 65 (Supp)
  • Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee)
+
RM9 x Remaining months

24. How can I activate roaming pass with my broadband line?

Upon arrival at the destination, you may purchase the roaming pass with the following steps:
Step 1: Insert your Digi Broadband SIM card into mobile devices
Step 2: Dial *800#
Step 3: Press 3 to purchase roaming pass
Step 4: You’ll receive a confirmation SMS to notify you of successful Roaming Pass purchase

If you would like to continue using on mobile device

Step 5: Manually select the specified/applicable network operator
Step 6: Turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone

If you would like to use it on MobiFi

Step 5: Insert SIM Card into MobiFi and download Huawei Link from Google Play Store or Apple App Store on your mobile devices
Step 6: Launch the app and perform the following settings in the Huawei Link app

Step by step

25. Who can enjoy the up to RM10 rebate for life?

All Digi Postpaid Voice, Digi Broadband Monthly 65, Digi Broadband Monthly 105 customers when sign up for Broadband Supplementary lines.

1. What is the promotion about?

From 1 June 2018, Prepaid Broadband Starter Pack at Digi Store Online comes with Free 6GB (2GB x 3 months) Internet.

2. Can I get the Free 6GB (2GB x 3 months) promo anywhere else other than Digi Store Online?

No, you can only enjoy this special Prepaid Broadband promo at Digi Store Online.

3. How long is this promotion valid for?

Promotion valid until further notice.

4. Who can enjoy this promo?

Applicable for all new Digi Prepaid Broadband customer who purchase from Digi Store Online during the promotion period.

5. How much is the credit in Digi Prepaid Broadband Starter Pack?

Digi Prepaid Broadband Starter Pack is preloaded with RM32.50 credit and 30 days' validity.

6. When can I start redeeming the Free 6GB Internet?

You can start to redeem Free 6GB immediately upon plan activation. However you must redeem the 6GB within 30 days. After 30 days you cannot redeem the 6GB anymore.

7. How do I get the free 6GB internet?

Upon line activation, customer may redeem via the following:
Via UMB Via MyDigi App
Dial UMB *888*1#
  • Step 1
    Go to MyDigi App
    and select ‘Buy
    Internet’
  • Step 2
    Go to Freebies
    and select
    ‘Redeem Freebie’
  • Step 3
    Click ‘Yes’
     
     
  • Step 4
    Redemption
    Completed. Enjoy
    your 2GB for 3
    Months

8. What is the validity of the free 6GB internet?

2GB valid for 30 days will be granted to you for 3 months upon redemption. Scenario as follows:
Customer Received Digi Home Broadband Pack Surf the internet to activate line Free Internet one time redemption via UMB or MyDigi app Enjoy 2GB for the next 3 Months

9. Do I need to have a prior internet plan to redeem the free 6GB internet?

No, you don’t need to have a prior internet plan for the free 6GB redemption.

10. If the customer is streaming, which quota will be consumed first? The Stream quota or the free 6GB internet?

The 6GB Welcome Gift Internet quota will be utilized first before quota is deducted from Eligible Participant existing Internet Plan.

11. How to check the available balance of the free 6GB Internet?

You can check the balance via MyDigi Mobile App or go to digi.my/mybb page to check.

12. The broadband quota deduction will be based on?

Your internet deduction will be done based on the order in the following page.
data utilization

1. If I sign up for Auto-Billing under the new Digi Broadband plan, what benefits do I get?

Auto Billing discount of 5% off total monthly bill is only applicable to the first SIX (6) months of subscription only. Total monthly bill includes monthly fees and usages, but excludes standard and itemized billing charges.
 

2. Can I sign up LTE MobiFi (Huawei E5577s) with Broadband Monthly 45/65/105?

Yes, you can.
 

3. Can I sign up LTE-A MobiFi (Huawei E5785) with Broadband RM60?

No, you are not allowed to as this modem is only bundled with Broadband Monthly 45/65.

4. If I terminate my MobiFi contract within the contract period, how much do I need to pay for early termination charges?

Here are the charges:

Mobifi Model Rate Plan Contract Period Penalty Charges
Huawei E5577s LTE Broadband Monthly 45
Broadband Monthly 45 (Supp)
Broadband Monthly 65
Broadband Monthly 65 (Supp)
Broadband Monthly 105
Broadband Monthly 105 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee) + RM9 x Remaining months
Huawei E5785 LTE-A Broadband Monthly 105
Broadband Monthly 105 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM300 (administration fee) + RM9 x Remaining months
Huawei B315s Broadband Monthly 45
Broadband Monthly 45 (Supp)
Broadband Monthly 65
Broadband Monthly 65 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee) + RM9 x Remaining months

5. What are the differences between Mobifi E5577s and Mobifi E5785?

Specifications LTE –E5577 LTE-A E5785
Supported Network 4G LTE 4G LTE-A
Maximum No of Device Connected Simultaneously Up to 10 Up to 16 on WLAN 2.4GHz
Up to 10 on WLAN 5GHz
Battery Working Time Up to 12 Hours Up to 12 Hours

6. I am currently subscribed to the previous Broadband plan without contract. Can I move to the new Broadband Monthly 45/65/105?

Yes, you can change your plan to the new Broadband plans. You may visit Digi outlets, authorized dealers stores, or call Customer Service hotline at 0162211800 to perform a change of plan.
 

7. I am currently subscribed to the previous Broadband plan with 12 months contract. Can I move to the new Broadband Monthly 45/65/105?

Only upgrades are allowed. Eg. Broadband Monthly 60 to Broadband Monthly 105.

8. How do I pay my monthly Broadband bill?

Step 1: Visit digi.my/mybb.
Step 2: Click on 'Pay Bill'.
Step 3: Confirm amount, and also whether you want to pay with Internet banking or credit card.
 

9. Can I perform Internet Sharing with the new Digi Broadband plan?

No, Internet Sharing cannot be done from the new Digi Broadband plan.
 

10. I am an existing Digi Postpaid customer, can I perform Internet Sharing with my Digi Broadband supplementary line?

Yes, you can perform Internet Sharing with your Digi Broadband supplementary line.
 

11. I am an existing Digi Postpaid customer, can I purchase my Broadband supplementary line’s Internet Top Ups?

No, the Internet Top Ups can only be purchased and used by the Broadband supplementary plan.
 

1. How do I subscribe to Digi Prepaid Broadband plans?

To subscribe to your preferred Prepaid Broadband plans visit digi.my/mybb.
 

2. Do I need to perform reload to keep my account active to enjoy internet?

No, your prepaid account will be active as long as you have an active Broadband plan. You will not experience any interruption in using internet due to account balance.
 

3. Will my Prepaid Broadband plan auto renew every month?

Yes, your plan will be automatically renewed as long as you have sufficient credit at the end of your 30 days validity.
 

4. If I am already subscribed to Monthly Broadband RM30 do I need to unsubscribe before subscribing to Monthly Broadband RM60?

You don’t need to unsubscribe Monthly Broadband RM30 - Just sign up Monthly Broadband RM60 to change your internet plan. Please visit digi.my/mybb if you wish to change your current internet plan.
 

5. How much is the Digi Prepaid Broadband Pack?

This pack costs RM38.

6. How much preloaded credit comes with this pack?

RM30 credit is preloaded with each pack and is valid for 30 days.

7. How do I activate the Digi Prepaid Broadband pack?

Put the SIM card into your device and start using internet.
 

8. How do I check my credit balance?

Please visit digi.my/mybb to check your credit balance or alternatively, dial *126#.
 

9. How do I perform a reload?

Please visit digi.my/mybb to perform a reload or alternatively, dial *128# and select Reload.
 

10. I am an existing Digi Prepaid Broadband subscriber, can I switch my line to the new Digi Prepaid Broadband and maintain my current mobile number (change of plan)?

No, currently change of plan from existing Digi Prepaid Broadband to new Digi Prepaid Broadband is not allowed.
 

11. I am a Digi Prepaid Broadband RM30/RM60 subscriber, can I change my plan to Digi Postpaid Broadband RM60/RM100 (Prepaid to Postpaid conversion)?

Yes, you may perform Prepaid to Postpaid conversion within the new Digi Broadband plans.
 

12. I am not a Digi subscriber, can I switch to Digi Prepaid Broadband and maintain my current mobile number (Mobile Number Portability – MNP)?

No, MNP is not allowed for Digi Prepaid Broadband. Please purchase a new plan to use Digi Prepaid Broadband.
 

13. How do I reload my Broadband?

Step 1: Visit digi.my/mybb.
Step 2: Click on 'Reload'.
Step 3: Select amount, and also whether you want tor reload with Internet banking, credit card or reload voucher.
 

14. What do you mean by Streaming quota? Can I use this quota to surf Facebook?

Streaming quota only allows you to stream using the partner services below:

Video YouTube, YouTube Gaming, YouTube Kids, Dailymotion, Netflix, iflix, Astro Go, HeroTalkies, Viu, PlayTV UniFi, tonton, dimsum,
Music Era FM, Fly FM, Hot FM, Kool FM, One FM, THR Raaga, THR Gegar, Hitz.FM, Lite FM, Melody FM, Mix FM, MY FM, Sinar FM, BFM, Spotify, Deezer, Joox, Kkbox, Apple Music, , Tidal, Raku, Saavn, Hungama, BE-AT TV, SoundHound, Radio2008

1. Prepaid Broadband Account Life Cycle

Prepaid Broadband Account Life Cycle

1. I have just received my Digi Home Router, how do I set up the internet?

Don't worry, it's simple. Just follow these 4 steps:
Step 1: Insert your Digi Postpaid Broadband SIM Card into the router
Step 2: Connect your router to a power supply
Step 3: Switch on the router
Step 4: That's it! Now all your family member can connect to the internet. You may find your Wi-Fi login details on the bottom of the router unit

2. Which Broadband Plans offer the Digi Home Router bundle?

You can choose to bundle your Digi Home Router with either Broadband Monthly 65 or Broadband Monthly 105.

3. How do I manage my router settings?

You can manage settings for your routers via the TP-Link Tether app. You can download it on Google Play Store or Apple App Store.
How to start?
1. Download the TP-Link Tether app.
2. Ensure your smart devices are wirelessly connected to your home network.
3. Launch the TP-Link Tether app and start managing your network.

4. How much is the device upfront payment for the Digi Home Router with Broadband Monthly RM65 and Broadband Monthly RM105?

Please refer to the table below:

Broadband Monthly RM65 Broadband Monthly RM105
RM180 RM120

5. Can I buy only the Digi Home Router?

Yes, you can purchase TP Link home router upfront at any of Digi Stores.

6. If I purchase Broadband Monthly 45, can I bundle it with the Digi Home Router?

No, you may only choose to bundle your Digi Home Router with Broadband Monthly 65 or Broadband Monthly 105.

7. I already have a MobiFi, do I still need a Digi Home Router?

Both MobiFi and Wireless routers are devices that allows you to share your internet with your family and friends. However, MobiFi is meant to support you when you are on-the-go with a battery capacity of up to 12 hours while Digi Home Router is best for home usage with stronger WiFi antennas that are able to reduce dead corners at home.

8. Can I sign up for a Broadband plan with both MobiFi and Digi Home Router?

No, you may only choose one device to be bundled with your Broadband Plan.

9. Is there a termination fee should I choose to terminate my broadband subscription before 12 months?

Yes, for early terminations before 12 months you will be charged a RM200 admin fee + (remaining months balance x RM9). You may keep the device upon payment.

10. What is the correct SIM size for my router?

You are required to use standard size SIM for the router.

11. How long is the device warranty?

The device comes with a 12 month warranty from the manufacturer Huawei.

12. What should I do in the event of a faulty device?

In the event of a faulty device, you may go to any of TP Link service centres across Malaysia to make a warranty claim.

13. Overtime, will there be any updates requiring download?

Yes, however, in the event when there is update that requires download, you will be prompted when you visit the device web portal at http://192.168.1.1.

14. If I am an existing customer, can I upgrade to Broadband Monthly 65 and bundle it with the Digi Home Router?

Yes, you may choose to upgrade your existing broadband plan to Broadband Monthly 65 bundle with the Digi Home Router.

15. I am an existing Digi Postpaid Voice Plan subscriber, can I change my Digi Postpaid Voice Plan to Broadband Monthly 65 and bundle it with the Digi Home Router?

No; however as a Digi Postpaid Voice Plan subscriber, you may sign up to Digi Postpaid Broadband Supplementary 65 with a RM10 rebate for life and bundle it with the CPE Home Wireless router.

16. I am able to connect to my mobile devices with the router. However, it could not connect to my CCTV. What should I do?

In the event where only CCTV encounter problems to connect to the router while the other devices are able to, please contact the manufacturer of your CCTV to assist you further.

1. How can I sign up for MyDigi app?

You may follow the steps below to sign up in MyDigi app.
  • STEP 01

    Step 1

    Download MyDigi from App Store or Play Store
     
  • STEP 02

    Step 2

    Click on MyDigi icon to launch
     
  • STEP 03

    Step 3

    Click on Sign in with CONNECT
     
  • STEP 04

    Step 4

    Insert your email address
     
  • STEP 05

    Step 5

    Click on Confirm
     
  • STEP 06

    Step 6

    Input Verification Code
    from SMS
  • STEP 07

    Step 7

    Input your Broadband number
     
  • STEP 08

    Step 8

    Create your password
     
  •  
  • STEP 09

    Step 9

    Click on Sign In
     
  • STEP 10

    Step 10

    You will be logged
    into MyDigi
  •  

1. What are the changes on Standard Billing charges?

Effective 1 May 2017, there will be a monthly fee of RM5/month for paper bill statements to promote Deep Green with e-Bills.
Customers can opt for paperless e-Bills via MyDigi, whereby they can view and download their bills for FREE via http://digi.my/bill

2. I’m an existing subscriber with an Itemised Bill subscription. Will there be any changes to my subscription fee?

No changes to the fee price for Itemised Bills, which remains at RM5/month per account.

3. What does Standard Billing consists of?

Standard Billing consists of your Account Summary and Details Of Charges only (No Itemised Billing).

4. Who will be charged for the New Standard Bill fee?

The new Standard Bill subscription fee will be applicable to all Digi’s Existing & New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).

5. Do I have an option not to receive/subscribe to any paper bill?

Yes, you can go paperless by changing your billing medium to either PDF or SMS Bill via MyDigi. You can then download your bill s via MyDigi for FREE.
In order to connect to MyDigi, you will need to have Telenor Connect ID with account owner.
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX