Unless stated otherwise, all terms and conditions under this General Terms and Conditions For Digi Broadband Plans apply to all plans under Digi Broadband.
The Customers are advised to check if the Customers' area is within Digi's coverage before signing up for the Service. The list of specific 4G LTE network areas list is available here.
Digi does not warrant or guarantee the availability of internet usage. By subscribing to the Service, each Customer acknowledges and agrees that the speed of the Service is provided on a best-effort basis.
Upon exceeding the monthly internet quota depending on the Digi Broadband plan subscribed by the Customer, any further usage of the internet will be restricted and is subject to Digi's Fair Usage Policy which is available on https://new.digi.com.my/ cs/Satellite/ Page/tnc/ default/ tnc_fair_usage_policy. In order to continue using internet after exceeding the monthly internet quota, the Customer can purchase Internet Top Up (as defined below) to gain additional internet quota as specified under Clause 6 of this General Terms and Conditions for Digi Broadband Plans.
Internet Top Up is an additional internet quota which can be purchased separately. Unused internet quota will be forfeited according to the specific expiry date at the point of purchase.
In the event the Customer purchases Digi Mi Box together with any Digi Postpaid Broadband plans, such Digi Postpaid Broadband plan shall be subject to a contract period of 12 (twelve) months (“Minimum Period”) from the date of successful activation of such plan. For more information of Digi Mi Box, please refer to digi.com.my/broadband.
The Customer shall pay the following upon registration of any Digi Postpaid Broadband plans bundled with Digi Mi Box:-
a) the Digi Mi Box device upfront payment fee depending on the Digi Postpaid Broadband plan subscribed to by the Customer; and
b) the one(1) month advance payment of the Digi Postpaid Broadband plan subscribed to by the Customer.
Broadband plans are open to all existing Digi subscribers and new customers. Existing Digi Postpaid customers can sign up for a new Broadband plan as a supplementary line and enjoy RM10 monthly rebate.
Step 1: Visit digi.my/mybb.
Step 2: Choose your preferred partner services under Movies & Drama.
Step 3: Click on your preferred Partner icon.
Step 4: Subscribe to Partner services and start enjoying the service.
Broadband customers in Postpaid payment
Your bundled Internet quota is only applicable for domestic usage i.e. within Malaysia network. Roaming with your Broadband plan will not utilize your bundled Internet quota - You will be charged separately as stated in the prevailing roaming rates chart. However, it is recommended that you roam with Digi Broadband in a device that enables you to manually select Digi's preferred roaming network operator so as to enjoy Internet Roaming promotions (for Postpaid payment). Take note that Roaming Passes are currently not available for Digi
Broadband customers in Prepaid payment
The Roaming Passes are currently not available.
Step 1: Insert your Digi Broadband SIM into your Digi MobiFi.
Step 2: Turn on your Digi MobiFi.
Step 3: Ensure that the 4G/3G signal is on.
Step 4: Connect your preferred device to your Digi MobiFi connection. Both MobiFi network name and
password are displayed on the screen of your Digi MobiFi.
Step 5: Enjoy Digi Broadband on your Digi MobiFi.
For more info , please refer to Digi MobiFi user guide.
Step 1: Visit digi.my/mybb.
Step 2: Key in your email address and contact number.
Step 3: Verify by keying in TAC that will be sent to your email or mobile number.
Step 4: Click 'Redeem' button and enjoy Free 1GB data for 5 days!
Free 1GB quota is only available for customers who are on Broadband RM30, Broadband RM60 and Broadband RM100.
Auto Billing discount of 5% off total monthly bill is only applicable to the first SIX (6) months of subscription only. Total monthly bill includes monthly fees and usages, but excludes standard and itemized billing charges.
Yes, an upfront payment on MobiFi and broadband plan is applicable upon subscription. You will be required to make an upfront payment for your device along with a one-month monthly fee when you sign up for Digi Postpaid broadband plan.
The device upfront payment is a one-time payment and will not be rebated in your bill.
No the increase in quota is not permanent, the extra quota is only being offered for 12 months period for new activations:
Example a new customer who signs up to Broadband Monthly RM100 will be able to enjoy quota of 60GB for 12 months from the date of activation after which the quota will revert back to 50GB.
Step 1: Insert your broadband sim into below devices
Mobifi - Insert your Digi Broadband SIM into your Digi MobiFi and turn it on.
Smartphone and Tablet (Mobile Hotspot) - Insert your Digi Broadband SIM into your Smartphone or tablet. Go to your device settings to turn on “tethering and hotspot”
*Please note that devices you use to provide hotspots cannot be used to cast or mirror content to your TV; you’ll need a separate device to connect to this hotspot to cast or mirror content to your TV.
Wireless router - Insert your Digi Broadband SIM into your wireless router and turn it on.
Step 2: Connect your Mi Box and TV with an HDMI cable.
Step 3: Turn on your Mi Box.
Step 4: Set up WiFi connection on your Mi Box.
Step 5: Select HDMI input on your TV (usually by selecting the Source/AV button on your TV remote control).
Step 6: Download your favourite streaming apps to your Mi Box, and watch your favourite content on your TV.
Cast devices and Mi Box must be connected with the same Wifi network.
*Please note that devices you use to provide hotspots cannot be used to cast or mirror content to your TV; you'll need a separate device to connect to this hotspot to cast or mirror content to your TV.
Launch any app which support Cast function, e.g YouTube .
The extra quota will be valid for life for all existing customers and new activations during the limited time promo period. However please note that the extra 10GB x 12 months quota for supplementary plans is only valid for 12 months from the activation date. Please see the total quota below:
All customers except Broadband Supplementary
Broadband Supplementary Customers
*Extra 10GB x 12months is only valid for 12 months.
The increase of quota will be reflected for existing customers after their next bill cycle after the 13th of April. As long as subscribers remain on Broadband RM60/Broadband RM100 even after the promo period has ended they will continue to enjoy the extra quota for life.
The extra quota will valid for life for all new activations during the limited time promo period. After the expiry of the promotion the extra quota will not be made available for new incoming activations.
The increase of quota will be reflected for existing customers in their next internet renewal after the 13th of April and they will continue to enjoy the extra quota for life as long as they continue to auto renew to Broadband RM30/Broadband RM60 even after the expiry of the promo period.