Select the type of plan you're using, then pick the country that you will be visiting.

Notes

Roaming services and rates
  • Postpaid Direct Dial calls displayed on this page are applicable for all rate plans EXCEPT those mentioned below:
    -          DG Smart Plans or Digi Smart Plans
    -          iDigi Plans
    -          SmartBIZ Plans
    -          DG Plus Plans
    -          MPLite SP Plans
    -          MPPro SP Plans
    -          MPElite Plans
    -          Biz Plans (Biz Plan 50, Biz Plan 80, etc)
    -          Digi Smart Plans
    -          DG Postpaid Simple Plan
    -          Biz Plan PAYU
    -          Biz Smart Plans
    -          Biz Plus Plans
    -          Biz Postpaid Plans
    -          Digi Postpaid™ Plans
    -          Biz SmartFree Plans
    -          Go Digi
    To check detailed rates applicable to your rate plan, kindly contact our Customer Service.
  • 3 For Daily Postpaid Unlimited Internet Roaming at RM36 or RM56/day by country:
    Separate Daily Postpaid Internet Roaming charges will apply if you connect to the Internet in different countries on the same day.
    For example, if you are in China and you roam with China Mobile, and you then travel to Hong Kong and roam with China Mobile HK on the same day, you will be charged RM72 (RM36/2 countries) for the day.
  • For Daily Postpaid Unlimited Internet Roaming at RM36 or RM56/day for selected network operators only:
    Separate Daily Postpaid Internet Roaming charges will apply if you connect to the Internet via different network operators / in different regions on the same day.
    For example, if you are in Vietnam and you roam with Vinaphone and Viettel (RM56/day respectively), you will be charged RM112 (RM56X2).
  • Availability of the listed Network Operators for Internet Roaming (if any) is subject to coverage. Should you roam with non-Preferred Network Operators due to unavailability, Pay-As-You-Use (PAYU) charges will apply.
  • Roaming usage is rated based on GMT (Greenwich Mean Time) without consideration of Daylight Savings Time (DST).
  • Kindly note that any bundled minutes, Internet volume quota or freebies from your domestic plan are not applicable for International Roaming.
  • Internet usage of less than 1MB will be charged on a PAYU basis in 10kb charging blocks.
  • It is possible for some smartphones and Wifi connections to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. More info here.
  • Charges for voicemail services while roaming will vary according to the selected roaming network. We recommend you switch off your voicemail service before travelling to avoid any unnecessary charges.

Frequently Asked Questions

Roam Like Home Monthly

Roam Like Home Monthly

1. What is Roam Like Home Monthly?

Roam Like Home Monthly is a roaming plan that allows you to enjoy 5GB Internet Roaming and 60 minutes of Roaming voice calls while travelling overseas in 10 countries (on participating countries/networks). Effective from 25 January 2018, for selected Digi Postpaid plans, Roam Like Home Monthly also comes with 60 minutes of IDD voice calls to the participating countries

2. What does Roam Like Home Monthly offer?

  • 60 minutes of Roaming Voice calls
    (Calling back to Malaysia number, calling to any number in the visiting countries and receiving calls)
  • 5GB Internet Roaming
  • 60 minutes of IDD Voice calls
    (Calling any International mobiles and fixed lines, both Direct Dial and IDD 133) – Effective from 25 January 2018 onwards for selected rate plans
    *60 second charging block

3. Which are the participating countries/networks for Roam Like Home Monthly?

Roaming Voice call and Internet Roaming
(Roams in these countries within these selected network)		 IDD Voice call
(Voice calls made in Malaysia to these International destination)
  • Australia – Telstra
  • Brunei – DSTCom
  • China – China Mobile (CMCC)
  • Hong Kong – SmarTone / 3 / CMHK
  • Indonesia – INDOSATOOREDOO/ TELKOMSEL
  • Myanmar – Telenor (TNM)
  • Philippines – Smart Gold
  • Singapore – StarHub/Singtel
  • Taiwan – Chunghwa
  • Thailand – Dtac / DTN TriNet
  • Australia
  • Brunei
  • China
  • Hong Kong
  • Indonesia
  • Myanmar
  • Philippines
  • Singapore
  • Taiwan
  • Thailand

4. Do I need to manually select a specific network or may I use any available network in the participating country?

Roam Like Home Monthly is offered in partnership with specific roaming operators. As such, you will need to ensure that you are logged onto the correct network. Please manually select the applicable networks for the relevant participating countries to enjoy Roam Like Home Monthly 60 minutes Roaming Voice calls and 5GB Internet Roaming, and ensure you are always connected to the correct network.

5. What is the validity period of Roam Like Home Monthly?

Roam Like Home Monthly is a monthly recurring package and is renewed automatically according to the bill cycle of your Postpaid Plan. The standard validity of Roam Like Home Monthly is from 00:00AM on the start date till 23:59PM on the end date of your bill cycle, Malaysia time. If the subscription is done anytime within the bill cycle, the validity of Roam Like Home Monthly will start from the time of subscription.

6. Who is eligible for Roam Like Home Monthly offers and how much does it cost?

For Roam Like Home Monthly which comes inclusive of 60 minutes IDD Voice calls, the list of eligible rate plans are as below:
  Roam Like Home Monthly + IDD
(5GB Internet Roaming + 60 mins Roaming Voice calls + 60 mins IDD Voice calls)*
Digi Postpaid 110
Digi Postpaid 120
Digi Postpaid 160
Digi Postpaid 190
Digi Postpaid 150 Family
Digi Postpaid 250 Family
Digi Postpaid Preferred
Digi Postpaid SUPER VIP 		FREE
RM35
Digi Postpaid 80
Digi Postpaid 80 All Day
Digi Postpaid 90		 RM15
RM35
Digi Postpaid 58
Digi Postpaid Family		 RM35
*Effective for new sign ups from 25 January 2018 onwards.
For other rate plans, please refer to table below:
  Roam Like Home Monthly
(5GB Internet Roaming + 60 mins Roaming Voice calls)
Digi Postpaid 98, Digi Postpaid 98V, Digi Postpaid 98 SAC, Digi Postpaid 148, Digi Postpaid 148V, Digi Postpaid 238, Digi Postpaid 238V, Digi Postpaid 108 Device, Digi Postpaid 138 Device, Digi Postpaid 198V Device, Digi Postpaid 150 Infinite, Biz SmartFree M 138, Biz SmartFree L 198 FREE
RM30
Digi Postpaid 78V, Digi Postpaid 78 Device, Digi Postpaid 80 Infinite, Digi Postpaid 100 Infinite, Biz SmartFree S 78 RM10
RM30
Digi Postpaid 28, Digi Postpaid 28V, Digi Postpaid 38, Digi Postpaid 48, Digi Postpaid 48 Promo, Digi Postpaid 48 SAC, Digi Postpaid 48V, Digi Postpaid 50, Digi Postpaid 68, Digi Postpaid 68V, Digi Postpaid Ambassador 38, Digi Postpaid Ambassador 68 RM30
However, your Roaming service must be active in order to utilize the services.

7. Is there a proration of charging for Roam Like Home Monthly if I subscribe any time within the bill cycle?

There is no proration of charging if you subscribe at any time during your full cycle. However, you will still be getting the full 5GB of Internet Roaming, 60 minutes of Roaming Voice calls and 60 minutes of IDD Voice calls (if applicable) upon subscription which is valid for the remaining period of your bill cycle.

8. I am an existing customer currently on the eligible rate plans for Roam Like Home Monthly which comes inclusive of 60 minutes IDD Voice calls. Will I get to enjoy 60 minutes of IDD Voice calls automatically?

No, for all sign ups on Roam Like Home Monthly prior to 25 January 2018, you will continue to enjoy 5GB Internet Roaming and 60 minutes of Roaming Voice calls at the existing monthly charge and discount (if any) with no changes. Walk in to your nearest Digi Store to upgrade to the new Roam Like Home Monthly which comes inclusive of 60 minutes IDD Voice calls.

For all sign ups on Roam Like Home Monthly on the eligible rate plans effective 25 January 2018 onwards, you will get to enjoy 5GB Internet Roaming, 60 minutes of Roaming Voice calls and 60 minutes IDD Voice calls automatically upon subscription.

9. What will happen to my monthly charges and discount (if any) if I am an existing customer currently on Roam Like Home Monthly (5GB Internet Roaming and 60 minutes Roaming Voice calls), prior to 25 January 2018?

Your monthly charge and discount (if any) of the existing subscription will remain the same as long as you have not make any change to the subscription.

10. Do I earn a new quota for Internet and Voice minutes for different countries within the participating countries?

No. Roam Like Home Monthly is a monthly subscription that gives you 5GB Internet Roaming, 60 minutes of Roaming Voice calls and 60 minutes of IDD Voice calls (when applicable) on a monthly basis. You may use it anywhere within the participating countries/networks.

11. How do I subscribe to Roam Like Home Monthly?

You can walk in to any Digi outlet, authorised dealer stores or call in to Digi's Customer Service Helpline at 016-2211800 and request for Roam Like Home Monthly activation. Please also request to activate the Roaming service in order to use the service overseas.

12. I am already subscribed to Roam Like Home Monthly, can I still purchase any other Roaming Pass and IDD Pass?

Yes, even with Roam Like Home Monthly, you may still purchase additional Roaming Passes/IDD Passes. Please note that the Roaming Pass' validity and quota will supersede your Roam Like Home Monthly subscription. Your Roam Like Home Monthly subscription will automatically resume once your Roaming Pass expires.

13. How do I check the quota balance and validity of my Roam Like Home Monthly?

We recommend that you always check your balance and validity to ensure a seamless roaming experience

Option 1:

  • 1. Log on to the MyDigi App
  • 2. On the Usage page, select "View Details"
  • 3. Select "Internet" for Internet roaming quota balance
  • 4. Select "Voice" for voice minutes balance

Option 2: For Roaming Internet quota and voice minutes:

  • 1. Dial *800#
  • 2. Select 1 for "Check Internet Quota", select 2 for "Check Voice Minutes"

Option 3: For IDD voice minutes:

  • 1. Dial *128*3*2#
  • 2. Select 1 for "Check Voice Minutes"

14. What will happen if I use up my Roam Like Home Monthly quota given?

If your monthly quota is exhausted within your bill cycle, any subsequent usages will be charged at standard roaming/IDD rates, on top of the monthly fee. Alternatively, you may purchase any Roaming Pass/IDD Pass to continue enjoying Roaming/IDD services at standard rate.

15. Can I unsubscribe from Roam Like Home Monthly? What will happen to my balance quota?

You can walk in to any Digi outlet or approach any authorised dealer stores to unsubscribe Roam Like Home Monthly. Please note that there will be no refunds granted on unutilised Roam Like Home Monthly balance upon termination at any point of time. The remaining voice minutes and Internet quota will be forfeited with immediate effect. The monthly discount (if any) will stop from the month your subscription is cancelled.

16. I have unutilised Roam Like Home Monthly quota from the current month. Will this quota be carried forward to the following month?

No. Your Roam Like Home Monthly’s monthly quota is only valid within the bill cycle month. Any unutilised balance from your current bill cycle will not be carried forward to the following bill cycle. Your Roam Like Home Monthly monthly quota will be renewed only at the start of bill cycle.

17. For Roam Like Home Monthly, do I need to repeat my subscription every month?

Roam Like Home Monthly is incorporated into your domestic plan. Only a one-time subscription is required. In the event if you un-subscribed Roam Like Home Monthly at any time, you are not allow to subscribe for the Roam Like Home Monthly again within the same bill-cycle. Digi reserves the rights to impose additional charge for any re-subscription within the same bill cycle.

18. My Roam Like Home Monthly quota is not exhausted yet, why am I still being charged at standard Roaming/IDD rates?

Roam Like Home Monthly Roaming Voice minutes and Internet Roaming quota is valid for usages within the participating countries/networks. Any usage outside the participating countries/networks will be charged as per standard rates on top of the monthly fee. We recommend that you always check and ensure that you are connected to the correct participating operator.

Roam Like Home Monthly IDD voice minutes are only applicable for calls made in Malaysia to the participating countries. Any usage outside of the participating countries will be charged as per standard rates on top of the monthly fee.

19. If I subscribe to Roam Like Home Monthly, does it cover all my roaming/IDD usages within the bill cycle?

Roam Like Home Monthly will be effective only after subscription. Any usage before the subscription will be charged at standard roaming and IDD rates. For example, if your bill cycle is from the 1st to 30th of the month and you subscribe to Roam Like Home Monthly on the 15th of the month at 14:00PM, any roaming and IDD usage between the 1st to 15th before 13:59PM will be charged as per standard rates. Any roaming and IDD usage from 15th at 14:00PM onwards will fall under Roam Like Home Monthly offers.

20. I am subscribed to Roam Like Home Monthly. I would like to request to change my existing bill cycle date, what will happen to my unutilised Roam Like Home Monthly quota?

Your Roam Like Home Monthly quota under the old bill cycle date will be forfeited. Your Roam Like Home Monthly quota will be renewed on the new bill cycle date. Changing of bill cycle dates will amount to an unsubscription of Roam Like Home Monthly.
 

Roaming Service and Rates

Roaming Service and Rates

1. What is *111* Voice Call?

*111* Voice Call is a callback service for making voice calls to Malaysian and non-Malaysian numbers when you are roaming overseas.

2. How do I make a *111* Voice Call while roaming?

Simply dial:
*111*<00><country code><area/mobile code><telephone number><#>
OR
*111*<+><country code><area/mobile code><telephone number><#>

Your call will be routed to Digi’s network before disconnecting. You will then receive an incoming call on your mobile in 15 seconds.
Upon answering, a dial tone will indicate that you have been connected to your destination number. If the person you are calling does not answer within 40 seconds, your call will be ended and you will be charged accordingly.

Examples:
Malaysian Mobile Number (e.g. 016 221 1800)
Dial *111*0060162211800# OR Dial *111*+60162211800#

Malaysian Fixed Line Number (e.g. 03 1234 5678)
Dial *111*006031234567# OR Dial *111*+6031234567#

International Number (e.g. 1234 5678 in Singapore)
Dial *111*006512345678# OR Dial *111*+6512345678#

3. Do I need to register for *111* Voice Call?

No, the service is available when you have activated your International Roaming service.

4. Is *111* Voice Call always supported, no matter which country I'm roaming in?

*111* Voice Call can only be used in countries with supported USSD services, so not all Digi roaming partners will support *111* Voice Call.

5. Do I have to answer the incoming call from Digi after I have dialed a number using *111* Voice Call?

Yes. You will only be connected to the number that you have dialed after you answer the incoming call from Digi.

6. Will I be charged for a call that is diverted to another number?

Yes. *111* Voice Call roaming charges apply when you answer the incoming call from the Digi network that connects you to the diverted number.

7. Will there be any charges incurred for voicemail messages received while roaming?

Yes, if your voicemail service is activated while you are roaming, you will be charged with both receiving and outgoing roaming voice call charges for any voicemail deposited to your voicemail box while you are roaming. These charges will vary according to the selected roaming network.

8. What is Automatic International Roaming?

Automatic International Roaming is a pre-activated roaming service offered by Digi Prepaid™ that allows you to make calls from your mobile phone while travelling overseas.

9. Will I be charged if I call the Digi Customer Service Helpline while roaming?

Simply dial *125# and you will enjoy zero charge for first 5 minutes. You will be charged RM0.50/min for subsequent minutes.

10. When will my roaming charges be added to my Postpaid bill?

Your roaming charges will be added to your bill immediately after Digi is updated by the roaming partner that you have been roaming with, but may be reflected in your current or following month’s bill depending on when Digi receives the update.

11. Why wasn’t my line barred immediately upon reaching or exceeding my credit limit while roaming?

Sometimes, your line won’t be barred immediately because of delayed update(s) from our roaming partner(s) regarding your usage. Until we receive the update(s) from them, we won't know that you have reached or exceeded your credit limit.

12. I have turned off data roaming and was using Wifi. Why am I still charged for data roaming usage?

It is possible for some smartphone and Wifi connection to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. Should you need to really turn off data roaming, we recommend the following steps; otherwise avoid bill shock with our Daily Unlimited Internet Roaming or purchase Roaming Pass.

a) Switch OFF Mobile Data and Data Roaming
b) Switch ON flight mode
c) Switch OFF flight mode
d) Turn on WIFI ONLY (If data is required)

13. What should I do if I have enquiries or encounter problems with my mobile service while roaming?

Should you have enquiries or encounter problems with your mobile service while roaming, you may contact us with either of the following channels:

a) Dial *125# OR
b) Send us an email at  help@digi.com.my

14. What is AeroMobile® Roaming service?

With AeroMobile roaming service, Digi subscribers can use their own mobile phone for making and receiving calls, sending and receiving SMS and Internet surfing whilst inflight. You can only use your mobile phone on an aircraft which has been equipped with the AeroMobile Network. Specially certified hardware has been installed inside these aircraft to make it safe to use mobile phones onboard.

15. When and where can I use the AeroMobile® Roaming service?

The cabin crew will make an announcement if the service is available and will let you know when you can turn your phone on and use the service. The AeroMobile network becomes available when the aircraft has reached 6000 metres above the ground. The network is available throughout the cruise phase of the flight but phones must be switched off for take-off and landing. Currently this service is available on board selected aircrafts.

16. What should I see on my device for AeroMobile® Roaming service?

Once you’ve turned on your device you should connect to the AeroMobile network fairly quickly. AeroMobile will be displayed as the network provider and you will receive a welcome text message. You can then make and receive calls, texts, email and browse just as you would on the ground.

17. How much does AeroMobile® Roaming service?

When in-flight, standard roaming charges apply. You may refer to the rates here.

Daily Unlimited Internet Roaming

Daily Unlimited Internet Roaming

1. What is Daily Unlimited Internet Roaming?

Daily Unlimited Internet Roaming allows you to experience Internet roaming at a max cap of RM36/country/day or RM56/country/day depending on the roamed country. It allows subscribers to enjoy Internet browsing whilst travelling abroad with no manual operator selection required.

Select your Region

COUNTRY DAILY FLAT RATE
America
Costa Rica RM36/day
Canada RM56/day
USA RM56/day
Panama RM36/day
Asia
Bahrain RM56/day
Bangladesh RM36/day
Brunei RM36/day
Cambodia RM36/day
China RM36/day
Hong Kong RM36/day
India RM36/day
Indonesia RM36/day
Japan RM36/day
South Korea RM36/day
Laos RM36/day
Macau RM36/day
Mongolia RM56/day
Myanmar RM36/day
Pakistan RM36/day
Nepal RM36/day
Philippines RM36/day
Singapore RM36/day
Sri Lanka RM36/day
Taiwan RM36/day
Thailand RM36/day
Europe
Austria RM36/day
Belgium RM56/day
Croatia RM36/day
Czech Republic RM56/day
Denmark RM36/day
France RM56/day
Germany RM56/day
Greece RM56/day
Hungary RM36/day
Ireland RM56/day
Italy RM56/day
Luxembourg RM56/day
Netherlands RM56/day
Norway RM36/day
Poland RM56/day
Portugal RM56/day
Romania RM56/day
Russia RM56/day
Spain RM56/day
Sweden RM36/day
Slovak Republic RM36/day
Switzerland RM56/day
United Kingdom RM56/day
Latin America
Argentina RM56/day
Brazil RM56/day
Chile RM56/day
El Salvador RM56/day
Mexico RM56/day
Nicaragua RM56/day
Peru RM56/day
Uruguay RM56/day
Middle East
Turkey RM36/day
Kuwait RM56/day
Qatar RM56/day
Saudi Arabia RM36/day
Oceania
Australia RM36/day
Fiji RM36/day
French Polynesia RM36/day
New Zealand RM36/day
Papua New Guinea RM56/day

2. Do I need to subscribe in order to enjoy this offer?

There is no subscription required. You will just need to ensure your mobile line is activated with International Roaming and enable data roaming in your phone settings.

3. Is this offer available for all rate plans?

This offer is only available for all Digi Postpaid subscribers.

4. When will the Daily Unlimited Internet Roaming pass expire daily?

This is a daily validity offer according to the capital city time of your roamed country. E.g. if you are in Australia and start browsing from 01:00AM Canberra time, your daily validity will expire at 11:59PM Canberra time. Should you continue to browse after 12AM Canberra time, you will be charged RM36 x 2 = RM72.

5. What happens if I start browsing before midnight and throughout the next day while in the same country? How will I be charged?

You will be charged for 2 days of usage. E.g. If you start browsing from 11:30PM until 2AM in Australia, you will be charged at a max cap of RM72 (RM36x2 days).

6. Do I need to unsubscribe from the Daily Unlimited Internet Roaming pass?

No, the Daily Unlimited Internet Roaming pass will expire automatically once the validity has ended.

7. In which countries can I enjoy Daily Unlimited Internet Roaming?

The full list of countries available for Daily Unlimited Internet Roaming are as follows:

RM36/day
Country
Australia Hungary Panama
Austria India Philippines
Bangladesh Indonesia Saudi Arabia
Brunei Japan Singapore
Cambodia Laos Slovak Republic
China Macau South Korea
Costa Rica Myanmar Sri Lanka
Croatia Nepal Sweden
Denmark New Zealand Taiwan
Fiji Norway Thailand
French Polynesia Pakistan Turkey
Hong Kong    
RM56/day
Country
Argentina Ireland Portugal
Bahrain Italy Qatar
Belgium Kuwait Romania
Brazil Luxembourg Russia
Canada Mexico Spain
Chile Mongolia Switzerland
Czech Republic Netherlands United Kingdom
El Salvador Nicaragua Uruguay
France Papua New Guinea USA
Germany Peru  
Greece Poland  

8. How will I be charged if I roam with more than one operator in the same country on the same day?

You will only be charged a max cap of RM36/country/day or RM56/country/day depending on the roamed country’s respective rates. E.g. If you are in Singapore and you connect to Starhub in the morning and Singtel in the afternoon on the same day, you will be charged a max cap of RM36/day.

9. If I use the Internet while I roam in more than one country on the same day, how will I be charged?

You will be charged a max cap of RM72 (RM36x2 countries) for the day or RM112 (RM56X2 countries), depending on the roamed country’s respective rates. E.g. if you use the Internet while you roam in China in the morning and Hong Kong in the afternoon, you will be charged for both countries.

10. Do I need to manually select a specific operator or can I use any available operators in the country I roam in?

You will be connected to any available operator in the country automatically without the need to manually select a specific operator.

11. What happens if I can’t connect to any operator automatically? Do I still need to manually select an operator?

This offer allows you to seamlessly connect to any operator without the need to manually select a specific network operator. In normal circumstances, your phone should automatically connect to an operator if you set it to Automatic selection mode. However, if your device still fails to connect to a network operator with this setting, kindly do a manual search and connect to any available network operators.

12. Is there any applicable Fair Usage Policy?

Yes. Fair Usage Policy applies and the Internet speed will be reduced when you reach the daily fair usage quota.

13. What are the services available for Daily Unlimited Internet Roaming?

Daily Unlimited Internet Roaming supports email, browsing and social messaging. For Video Streaming, it will be the best effort for service delivery.

14. Once I have reached my daily Fair Usage Quota, can I still enjoy data roaming without any additional charges?

Yes. You can still continue browsing without incurring any additional roaming Internet charges even though you have reached your fair usage quota. However, your Internet usage speed will be reduced till the end of the day.

15. Can I restore my Internet roaming speed upon reaching the daily Fair Usage Quota?

No. Your Internet speed will be reduced till the end of the day.

16. If I’ve reached my daily Fair Usage Quota, will I be charged for the Internet usage after the FUP quota?

Any Internet usages after the FUP will not be charged.
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