one connect id
to rule them all.

Connect ID is your ONE login to securely access all of Digi's services and apps.

They are:

How do I set it up?


Previously known as OCS, the new MyDigi is a revamped portal and app that allows you to actively manage your account (or accounts).

Switch between, and manage all of your accounts that you have with us.

See your remaining balance, including how much data you have left at a glance.

Stay on top of your billed amounts and pay them with a single tap.

Buy Internet top-up and other add-ons so you can save even more.

Watch how MyDigi works


Community is Digi's forum that lets you hang out, share and discuss everything Digi and more. Check it out to get tips, information and solutions that are beneficial and fun.
Connect with other members &
comment on topics of your
Ask a question
Enjoy FREE access to simply
browse and find
answers to your queries
How to use Community?
Step 1: Set up Connect ID
Step 2: Use Community
Community Web Portal
Check out Community and start
making more friends now
Get your FREE 30GB storage, download Capture now!

Frequently Asked Questions

Connect ID

1. What is Connect ID?

Connect ID is Telenor Digital’s log in service that is used on all services provided by Telenor Digital.

2. What should I do if I am unable to log in?

If you are unable to log in, please try resetting your password. If this doesn’t solve the problem, please contact our Customer Service.

3. What is a verification code and why do I need one?

A verification code is one time PIN code that you’ll receive via SMS during registration and during login the first 30 days after registration (only while you haven’t set a password). This code is used to verify your phone number.

4. How do I reset my Password?

To reset your password, visit, enter your email address and click "Forgotten password?" below the password field. An email will be sent to the entered email address with instructions on how to set a new password.
You can also click on "Phone login" and enter your mobile phone number instead. The instructions will still be sent to the email address associated with your email address.
This can also be done from the login screen on your iOS and Android app, as well as on the Windows and Mac application.

5. I get an error message when I click“Forgotten password?” What should I do?

When you register, you have to insert your phone number and email address. You will receive a one-time PIN code from us via SMS. You have to enter this one-time PIN code in order to verify your phone number. After verifying the one-time PIN code, you are logged into Connect ID and you can enjoy the services provided by Telenor Digital.

Simultaneously you'll get an email from us with a verification link that you have to click in order to verify your email address and set your password. If you log out of the service and try to log back in without verifying your email address and setting a password, you'll get an error message when asking for a new password. Try searching for the verification email in your inbox or spam folder to complete the registration. If you can't find it, contact customer service and we'll help you with a new verification link.

6. I get an error message when I try to register, what should I do?

Is this the message you get when trying to register?
"We are sorry, but we are unable to create a user with this mobile number/email combination. Press OK to read about how to solve this, or press Cancel to try again with another email."
This message will appear if there is already an existing account with your phone number, but with a different email address bound to it or the other way around. You can try one of the following options to solve this:
(i) Try to reset your password by clicking "Forgotten password?" in the application/program on the login window. You'll receive an email with instructions on how to reset your password.
(ii) Contact customer support. Include your phone number and any email addresses you might have registered with so that we can check the system and help you complete your registration.
Enter an email address that you use frequently. The address should be in this format:
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX