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Frequently Asked Questions
Digi Video Freedom
1. What is the Freedom Combo?
2. When can I start subscribing to the Freedom Combo?
3. Who can subscribe to this awesome Freedom Combo?
- Postpaid customers with a bundled mobile Internet subscription
- Prepaid customers with an eligible active Internet plan
4. How much data is included in this Combo?
5. Where can I purchase this Combo?
6. If I am currently subscribed to the normal RM10 per month Viu or iflix subscription, can I still enjoy this?
7. How I can check my data usage for this combo?
8. What happens if my 5GB data for this offer has been used up?
9. Will my combo be terminated automatically at the end of the 30 days?
10. Will I be notified before this combo is renewed?
11. I am terminating my Internet plan before it expires. After termination, can I continue to enjoy Freedom Combo?
12. Can I use the data from this Combo when I roam with Digi?
13. How do I unsubscribe from Freedom2Viu?
14. I want to terminate my combo before it expires. After termination, can I continue to enjoy Viu premium access until the end of its validity?
15. How do I unsubscribe from Freedom2iflix?
16. I want to terminate my combo before it expires. After termination, can I continue to enjoy iflix VIP access until the end of its validity?
Digi Video Freedom
1. What is Digi Video Freedom?
2. Who can purchase Digi Video Freedom?
3. How do I purchase Digi Video Freedom?
4. What are the video apps that I can enjoy with Digi Video Freedom?
5. What are the passes available for Digi Video Freedom?
- • RM1 for Unlimited Video Freedom – Lite (512kbps), valid for 24 hours
- • RM5 for Unlimited Video and Music Freedom – High speed up to 20GB (based on Fair Usage Policy), throttled thereafter
6. Will these passes be auto-renewed at the end of the validity period?
7. How many times can I purchase to Digi Video Freedom?
8. Can I use this Digi Video Freedom pass to surf the Internet?
9. How I can check my data usage for Digi Video Freedom?
10. Will I be notified if my Digi Video Freedom usage or validity is expiring?
11. What happens if I purchase Digi Video Freedom and I change my Digi plan?
Digi Music Freedom
1. What is Digi Music Freedom?
2. Who can enjoy Digi Music Freedom?
3. How do I activate Digi Music Freedom?
4. What are the music apps that I can enjoy with Digi Music Freedom?
5. How much quota do I get with Digi Music Freedom?
For the Unlimited Video and Music Freedom pass – There is no cap. However, please note that high speed streaming is up to 20GB (based on Fair Usage Policy), throttled thereafter.
6. How many times can I activate Digi Music Freedom?
7. What happens if I run out of quota before 30 days?
8. How can I check my data usage for Digi Music Freedom?
9. Will I be notified if my Digi Music Freedom usage or validity is expiring?
Steam Wallet Code service by Digi Direct Billing
1. What is Steam Wallet Code?
2. What do I need to have to purchase Steam Wallet Code through Digi?
3. How does Digi Steam Wallet Code service work?
4. I have made a purchase, the balance got deducted, but I did not receive any SMS. What should I do?
5. I have made a purchase but the denomination is not what I have requested for. What should I do?
6. I am not a Digi user, can I use this service?
7. I have made a purchase, and I received the code through SMS. However, when I redeem it at Steam, it says the code has been redeemed. What should I do?
8. Is there a purchase limit for this service?
9. How will the charges be reflected for Prepaid and Postpaid?
Digi Games Top Up
1. What is the service about?
2. Is there a specific Digi reload card just for this service?
3. Do I have to be a Digi customer to use this to top up games?
4. Does it have to be card? How about slip which is printed from terminals in convenience store like 7 Eleven & MyNews?
5. Can I use half of the Digi reload card value for this service and the other half for my Digi Prepaid airtime?
6. Do I need to register different Digi Games Top Up accounts for different online game publishers?
7. Is there a maximum amount that I can top up a day?
8. Are all online game publishers having this top up option?
League of Legends Premium Skin Promo
1. Who is eligible for this promo?
2. I have reloaded RM100 through Digi Prepaid Reload Card, how do I get the Premium Star Guardian Jinx skin for League of Legends?
Digi Direct Billing for App Store, Apple Music & iTunes
1. What is this service about?
2. What types of digital content can I purchase using carrier billing as a payment method?
3. How do I sign up for this service?
PAYMENT & PURCHASES
4. I have made a purchase on the App Store. Where can I see it in my bill?
5. Is there a maximum amount of purchases that can be charged to my Digi bill?
Digi Postpaid users will have a cap of RM500 for every rolling 30 days from the first transaction.
6. I have set up carrier billing for my Apple ID. Does this mean that all my other Apple devices that are logged in to the same Apple ID will charge purchases to my Digi bill?
7. I have multiple Apple devices logged in to the same Apple ID. Can I selectively disable iTunes DCB for specific devices?
8. Will I be able to charge my purchases to another Digi mobile number using the same Apple ID?
- Visit http://apple.co/digi
- Select ‘Mobile Phone’ and then ‘Use Different Mobile Number’.
- Enter the mobile number you wish to charge your purchases to.
- Fill in the Account information and click ‘Next’. A verification code will be sent to you.
- Once the code has been verified, you will be returned to the Account screen.
- Select ‘Done’ and you are now ready to make purchases!
9. What happens if I change my mobile number? Will I need to set up carrier billing again?
10. Do I need internet access to use carrier billing?
11. Apart from the application’s listed price, are there any additional fees for the use of mobile billing service?
CANCELLATION & REFUND REQUESTS
12. I have been wrongly charged for a purchase. How do I go about requesting for a refund?
TERMS & CONDITIONS
13. What are the terms and conditions of using carrier billing?
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