Addressing your data privacy queries
With reference to recent reports claiming that database of customers from across industries were made available for sale, we would like to assure customers that we place significant importance in safeguarding the privacy of our customer data.
While we continue to do all we can to support investigation by authorities and wait for an outcome, it has been reported that the database is not recent and there is news to suggest that the data is from 2014. We understand the concern this has caused our customers and will take action to notify those who may be impacted.
As we continue to place stringent processes and security measures in managing information that is entrusted to us, we would like to encourage customers to be mindful of potential risks of sharing or validating information from unverified sources. There have also been reports advising customers to change their sim. Sim upgrade is a service that has always been made available at our Digi Store.