Important Notice

Mobile content and services

Mobile content and services

Generally the mobile content and services are categorised into 2 types:

1.1 Mobile Premium Services: what are mobile premium services?

Mobile premium services provide information and entertainment services that are delivered to your mobile phone via SMS, MMS or WAP channel. The premium services include music and video clips, online games, news updates, SMS voting/competition and etc. The services are normally provided by a third party Content Provider (CP) through a dedicated 5-digit short code that starts from 3XXXX.

sms

1.2 Service charges

The premium services are normally charged and billed to your postpaid bill or deducted directly from your mobile airtime if you are on a prepaid line. There are 2 types of services:

 

  • One time purchase – You will be charged once upon request of service.
  • Subscription service – You will be charged either a fee within a period of time (RM30 per month) or a fee per message/content basis (RM3 per message/content, 10 messages/contents per month). Normally the subscription services will be auto-renewed until you terminate the service.

 

*There may be additional charges on top of the premium service charge; for example, standard internet charges may incur when you access or download the service.

1.3 Signing up and cancelling the service

1.3.1 Sign up of service

You will usually receive an SMS to confirm the purchase.

sms

The message should provide the below information:

  • Name of the service.
  • A description to indicate if you have made a ‘one-time purchase’ or ‘subscription’.
  • The charges of service and the charging frequency.
  • The next service renewal date.
  • How to cancel/terminate/unsubscribe from a subscription service.

 

1.3.2 To cancel the service

If you’ve subscribed to a subscription service, you are required to send the STOP keyword via SMS to the 5-digit short code or unsubscribe through our MyDigi app.

To cancel the service via SMS:

 

  • STOP ALL to 3XXXX – To stop all the services under short code 3XXXX (Recommended method if you have subscribed to one or more services under the same short code.)
  • STOP <keyword> to 3XXXX, eg. STOP FUNNY to 3XXXX – To stop the specific service under FUNNY from short code 3XXXX.

 

To cancel the service via MyDigi:

sms

If you have subscribed to more than one service from different short codes, you will need to unsubscribe from each service separately.

Once you cancel the service, you should receive the following SMS to confirm that your subscription has been cancelled.

sms

The above steps are only applicable for mobile premium services that are subscribed over a period of time. One-time purchase does not require a cancellation since it will be charged once upon request.

1.4 Digi’s rule for mobile premium services

In accordance to MCMC’s guidelines for mobile premium services, all content providers are required to advertise and communicate their services clearly so that you know exactly what you are buying or subscribing.

Subscribe

Mobile Funzone

Click here for sample Terms & Conditions

Terms and Conditions

The following information is mandatory and shall be displayed clearly at the service landing page before you decide to sign up for the service.

  • Charges of the service – how much each message/content you send or receive will cost you.
  • The frequency of the service – How often you will receive the message and content.
  • How to cancel the service – The instruction on how to cancel and stop the service.
  • Contact of content provider – A full company name and its customer support and helpline number is required.

 

On top of above, we have also implemented the double opt-in process for subscription services, which require you to go through a three-step sign up process before you are being charged.

Example as below:

sms

Dos & don’ts to avoid unexpected service charges

  • Read the SMS carefully before giving consent or opting in to the service. Make sure that you understand the charges and services’ Terms & Conditions before you subscribe to any mobile services.
  • Do not subscribe to any services from unfamiliar or suspicious SMSes.
  • Do not click on any suspicious banners or links that indicate you have won a prize.
  • Do not enter your mobile number on any unfamiliar or suspicious webpages; for example, if a page shows that “your phone has a virus” and asks for your phone number to clear it.
  • Beware of ads that may lead you to phishing websites.
  • Beware of installing third party apps other than from the official Google Play Store or Apple App Store.
  • Beware of granting permissions to third party apps to send SMSes from your phone.
  • Check your SMS inbox and mobile phone bill regularly and carefully to ensure that you have not been charged for services, which you have not subscribed or consumed. Make sure your family members (especially children who may use your mobile phone or have their own mobile phones) understand that the content & services may be chargeable.

 

If you have observed any unwanted subscription and charges, you should immediately cancel the service and raise it to Content Provider or reach out to Digi Helpline at 016-2211800 for assistance.

2.1. Direct Operating billing (DOB)

Direct Operating Billing (DOB) is an online payment method allowing you to purchase digital content and services offered by a third party provider by charging to your Digi account. The purchases will be billed through the Postpaid account or deducted from the Prepaid balance. This payment method is available to all smartphone and feature phone users.

2.2 Service charges

You can use DOB to pay for content & services sold in the app or through in-app purchases (including Google Play, Apple App Store, etc). There are 2 types of services:

  • One-time purchase – You will be charged once upon request of service.
  • Subscription service – These are usually charged on weekly or daily basis; for example, RM10 per week or RM30 per month. Normally the subscription services will be auto-renewed until you terminate the service.

 

*There may be additional charges on top of the service that you have purchased; for example, standard internet charges may incur when you access or download the service.

2.3 Signing up and cancelling the service

2.3.1 Sign up of service

You will usually receive an SMS to confirm the purchase.

sms

The message should provide the below information:

  • Name of the service.
  • A description to indicate if you have made a ‘one-time purchase’ or ‘subscription’.
  • The charges of service and the charging frequency.
  • The next service renewal date.
  • How to cancel/terminate/unsubscribe from a subscription service.

 

2.3.2 To cancel the service

If you’ve subscribed to a subscription service, you are required to cancel the service from the third party website or app.

Usually the stop method should be included in the notification.

sms

If you have subscribed to more than one service, you will need to unsubscribe from each service separately.

Any inquiry regarding direct operating billing, you may raise it to the Content Provider or reach out to Digi Helpline at 016-2211800 for assistance.

Dos & don’ts to avoid unexpected service charges

DOB can be convenient as you don’t need to provide the bank or credit card details to make the purchase but it is important for you to understand what kind of service and content that you are buying and how much you will be billed. Here are our recommended tips to avoid unsolicited charges:

  • Read the SMS carefully before giving consent or opting in to the service. Make sure that you understand the charges and services’ Terms & Conditions before you make a purchase or subscription.

  • Do not subscribe to any services from unfamiliar or suspicious SMSes, banners or any links that indicate you have won a prize or a page that shows “your phone has a virus” and ask for your phone number to clear it.

  • Beware of ads that may lead you to phishing websites.

  • Beware of installing third party apps.

  • Check your SMS inbox and mobile phone bill regularly and carefully to ensure that you have not been charged for services, which you have not subscribed or consumed. Make sure your family members (especially children who may use your mobile phone or have their own mobile phones) understand that the content & services may be chargeable. You may consider using parental controls to monitor their purchase of service and access to content.

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