postpaid-family-plans

Digi Postpaid™
Have your cake and share it too!
The new Digi Postpaid Family™, get greater savings and convenience all under one plan
Digi Postpaid 150 INFINITE
Get all you need and more
Presenting the postpaid plan that puts the world in your hands. No more quota, just endless connections that go on and on and on.
 
Digi Postpaid Family
Get greater savings and convenience all under one plan
Multiple lines
Up to 5 lines
for the whole family
Super-sized Internet
Get up to 120GB Internet to
share with the whole family
Unlimited Calls
Don’t watch your minutes, all
lines enjoy unlimited calls
One Bill
Cut the hassle of having
multiple bills

Made for BIG and small families too

We know that every family is different, that’s why we’ve come up with two plans so you can pick the one that best fits yours!
11.11 WANT ONE REVOLUTION
Enjoy 11% off + FREE RM40 Lazada voucher
Promo ends 30 Nov 2017
Digi Postpaid Family
150
RM150 /month
60GB
Internet
to share
Unlimited
Calls
to all networks
for all lines
FREE
human human Family lines
 
Total Internet Quota to share across all family lines:
  • 60GB
    (30GB All Day Internet +
    30GB Weekend Internet*)
    (Limited time offer!)
SMS for all lines:
300 to all networks
Subsequent Charges:
Calls 0 sen
SMS 10 sen
MMS 20 sen
Free Apps for all lines:
  • iflix – 30 days
*Weekend quota is applicable for usages on 4G network and all other networks every Saturday & Sunday. Can be also shared across all family lines.
 
 
Buy Now
For new subscribers
Port In
Keep your number
from other Telco
11.11 WANT ONE REVOLUTION
Enjoy 11% off + FREE RM60 Lazada voucher
Promo ends 30 Nov 2017
Digi Postpaid Family
250
RM250 /month
120GB
Internet
to share
Unlimited
Calls
to all networks
for all lines
FREE
human human human human Family lines
 
Total Internet Quota to share across all family lines:
  • 120GB
    (60GB All Day Internet +
    60GB Weekend Internet*)
    (Limited time offer!)
SMS for all lines:
300 to all networks
Subsequent Charges:
Calls 0 sen
SMS 10 sen
MMS 20 sen
Free Apps for all lines:
  • iflix – 30 days
*Weekend quota is applicable for usages on 4G network and all other networks every Saturday & Sunday. Can be also shared across all family lines.
 
 
Buy Now
For new subscribers
Port In
Keep your number
from other Telco
*The 11% discount applies to the monthly subscription fee over 10 months.
enjoy 5%
enjoy 5%
from your total bill for the next 6 months
when you enable automatic payment
with
your credit card.

Not enough Internet quota for all to use?

Top up your Internet quota at any time.
Get your Internet quota via MyDigi.
Here’s how you can redeem your Lazada shopping voucher:
STEP 1
STEP 1
You may redeem your Lazada
voucher after 3 working days
when your new SIM is activated.
 
STEP 2
STEP 2
Redeem your Lazada voucher
code via the MyDigi app at
http://digi.my/myrewards
 
STEP 3
STEP 3
Start shopping at
https://www.lazada.com.my and
key in your unique code at
checkout to enjoy RM20 off!
Notes
Digi Postpaid Family
  • Limited time offer! Enjoy Weekend Internet quota for all sign ups on Digi Postpaid Family.
  • Weekend Internet quota is applicable for usages on all networks, every Saturday 12.00AM to Sunday 11.59PM.
  • Each free family line that comes with Digi Postpaid Family will enjoy Unlimited Calls and 300 SMS to all networks.
  • Roam Like Home Monthly subscription for free family lines is at RM30/month.
  • Roam Like Home Monthly is applicable in Brunei, China, Hong Kong, Indonesia, Myanmar, Singapore, Taiwan and Thailand.
Charging Block
  • Unlimited Calls to all networks exclude video calls, calls to special numbers, calls to toll-free 1-300 numbers and calls to 121 numbers.
Auto Billing
  • Subscribe to Auto Billing to enjoy discount of 5% off total monthly bill for six (6) months applicable for the new Digi Postpaid Family plans. Total monthly bill includes monthly fees and usages, but excludes standard and itemized billing charges.
Additional Terms and Conditions apply.
Frequently Asked Questions

View FAQs for

Overview

1. What is the new Digi Postpaid Family?

The new Digi Postpaid Family is a family plan that comes with up to 4 free lines!

2. Where can I sign up for the new Digi Postpaid Family?

Sign up for the new Digi Postpaid Family plan at all Digi outlets, authorized dealers stores and Digi Store Online. Limited time offer! Sign up today!

3. How many free family lines can I enjoy when I sign up for Digi Postpaid Family?

The number of free family lines you can enjoy are as below:
Rate Plan Number of FREE Lines for your family
Digi Postpaid 150 Family Up to 2 lines
Digi Postpaid 250 Family Up to 4 lines

4. What are the bundled minutes and SMS offerings for Digi Postpaid Family?

All lines under your Digi Postpaid Family plan, including yourself and your free family lines will enjoy Unlimited calls and 300 SMS-es to all domestic networks.

5. How does the ‘Unlimited Calls’ work?

You get to enjoy daily Unlimited voice calls to both on-net and off-net numbers i.e. all mobile calls to Digi or other mobile operators including fixed lines (excluding video calls, calls to special numbers and toll-free 1-300 number). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia network.

6. What is the usage quota for the new Digi Postpaid Family?

The monthly usage quotas for the new Digi Postpaid Family plans are as below:
Rate Plan Mobile Internet Quota
All Day Weekend
Digi Postpaid 150 Family 30GB 30GB
Digi Postpaid 250 Family 60GB 60GB

Limited time offer! Enjoy Weekend Internet quota when you sign up on Digi Postpaid Family today.

You can automatically share your Internet quota with your free family lines at no additional charge! Both the All Day and Weekend quotas are shareable with all your free family lines.

Example: You signed up for Digi Postpaid 150 Family with 2 free family lines. All 3 lines will be able to utilize the 30GB All Day quota and 30GB Weekend quota freely based on a first-in-first-out basis.

7. Will the Weekend quota be granted to me permanently if I sign up during the promotion period?

Yes, you will get to enjoy the Weekend quota for life, as long as you remain on the rate plan and sign up during the promotion period.

Example: You signed up for Digi Postpaid 150 Family during the promotion period. You will get to enjoy 30GB All Day quota and 30GB Weekend quota every month for life, as long as you stay on the same rate plan. If you change your rate plan or terminate your line, the offer will no longer be applicable.

8. Can my free family lines utilize the Weekend quota?

Yes, you and your free family lines can utilize the Weekend quota freely based on a first-in-first-out basis during weekends.

9. How does the All Day quota and Weekend quota work?

The All Day quota is valid for usage at any time of the day regardless of weekdays or weekends. Whereas, the Weekend quota is only valid for usage during the weekends, from every Saturday 12.00AM to Sunday 11.59PM. Both Internet quotas apply to all networks, both 4G and 3G networks.

10. How does the Weekend quota work when I have my bundled All Day quota?

During the weekdays, all Internet usage by you and your family lines will utilize the quota from your bundled All Day quota. During the weekends (every Saturday 12.00AM to Sunday 11.59PM), all Internet usage by you and your family lines will utilize your Weekend quota.

11. Can I use up the total Weekend quota in the first weekend?

Yes, the full Weekend quota will be granted at the start of every bill cycle and you can use up the total Weekend quota within the first weekend. There is no specified quota limit you can use per weekend. If you utilize the quota in full within the first weekend, you will not have any Weekend quota left to use in the upcoming weekends.

12. Can I control my Internet allocation to my free family lines?

Yes, you can control and allocate both the All Day and Weekend Internet quota for yourself and your free family lines via the MyDigi App.

13. I have allocated Internet quota to my free family lines, can I increase/decrease this allocation?

Yes, you can increase and decrease the quota allocation anytime. Example: If you have allocated 100MB to your free family line and he/she has exceeded 100MB, you may increase the allocation to your free family line via the MyDigi App.

14. Can my family lines set or change their own Internet quota allocation?

No, only you can control and allocate Internet quota. All free family lines can only view their allocation and usages.

15. Do I get to rollover any balance unutilized Internet quota?

No, any unutilized Internet quota will be forfeited at the end of each bill cycle.

16. What happens if I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?

No, you will not be charged extra when you or your family lines exceed the monthly Mobile Internet Quota. Your data service will be restricted until the next billing cycle. To continue surfing and sharing with your family lines, just purchase Share Internet Top-Up.

17. Can I use the new Digi Postpaid Family to access the Internet when I am roaming? Will I be charged extra?

Yes, you can use the new Digi Postpaid Family to access the Internet when you are roaming. You can enjoy FREE 5GB Internet and 60 mins voice calls when you roam at selected countries/mobile operators! Your family lines can also enjoy 5GB Internet and 60 mins voice calls at just RM30/month when roaming at selected countries/mobile operators. Alternatively, you and your family can opt for daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) at selected countries/mobile operators.

18. Can I use the bundled Internet quota, minutes and SMS under the new Digi Postpaid Family when I am roaming?

All Internet quota, minutes and SMS bundled under the new Digi Postpaid Family are applicable for domestic usage only i.e. within the Malaysia network. Any usage while Roaming will be charged on top of your monthly fee as per standard rates based on a Pay-As-You-Use basis.

19. Will my free family lines on the new Digi Postpaid Family be charged for usages that are not included as part of the bundled offer?

Yes. All services that are not included as part of the bundled offer are chargeable based on usage on a Pay-As-You-Use (PAYU) basis, similarly usages beyond the bundled offer of 300 SMS-es are charged at 10 sen/SMS. This applies to all lines under Digi Postpaid Family, both yourself and your free family lines.

20. Can I register for the new Digi Postpaid Family via Digi Store Online?

Yes, you can register for the new Digi Postpaid Family via Digi Store Online.

21. Can I change my existing Digi Postpaid plan to Digi Postpaid Family via Digi Store Online?

No, walk into any Digi Store today and our friendly staffs will assist in changing your plan for you!

22. Can I add new family lines via Digi Store Online?

No, you can’t. If you are already subscribed to Digi Postpaid 150 Family or Digi Postpaid 250 Family and wish to add new family lines, please visit any Digi Store. Registrations via Digi Store Online are only applicable for new sign ups to Digi Postpaid 150 Family or Digi Postpaid 250 Family, with minimum one family line.

23. Can I port in only one line from other operators on Digi Postpaid 150 Family, and take up new lines on the family lines that come free with Digi Postpaid 150 Family via Digi Store Online?

No, for port-ins via Digi Store Online, all lines must be ported in and signed up on Digi Postpaid Family simultaneously. For transactions involving port-ins and add new family lines, walk into any Digi Store today and our friendly staffs will be able to assist you.

24. If I sign up for Auto-Billing under the new Digi Postpaid Family, what benefits do I get?

You will receive a 5% discount off your monthly total bill for the first six (6) months of subscription when you sign up for Auto-billing.

25. What are the special rates for voice calls made to selected numbers?

Please be informed that special rates will apply on voice calls made to selected numbers. For the full list of numbers, kindly refer to the table below:

Premium Numbers:
  Peak Hours
(7am - 6.59pm)
Off Peak Hours
(7pm - 6.59am)
800 30sen/min 15sen/min
1-300 30sen/min 15sen/min
1-800 FREE FREE
1-700 30sen/min 15sen/min
600-81 13sen/min 09sen/min
600-82 39sen/min 20sen/min
600-83 78sen/min 39sen/min
600-84 RM1.30/min 65sen/min
600-85 RM1.95/min 98sen/min
600-86 RM3.90/min RM1.95/min
Service Numbers:
  Peak Hours
(7am - 6.59pm)
Off Peak Hours
(7pm - 6.59am)
110 Digi Customer Service Helpline FREE FREE
991 Civil Defense FREE FREE
994 Fire Brigade FREE FREE
995 Gas Emergency FREE FREE
999 Police & Ambulance FREE FREE
15999 NUR Hotline FREE FREE
1051 Time Announcement 30sen/min 15sen/min
103 Directory Enquiries RM2/call RM2/call
15454 Tenaga Nasional Berhad 30sen/min 30sen/min

1. What is Share Internet Top Up?

Share Internet Top Up allows you to purchase additional Internet quota to share with your free family lines. This will come in handy if you wish to continue to share and surf even after you and your family lines have exhausted your monthly Mobile Internet quota before the end of your billing cycle.

2. What are the available Share Internet Top Up packages?

The available Share Internet Top Up packages are as follows:
  • • 5GB – RM15 – 30 days
  • • 10GB – RM25 – 30 days

3. How do I purchase a Share Internet Top Up?

To purchase a Share Internet Top Up, log on to MyDigi. Alternatively, dial *200*2# to purchase.

4. Are there any other Internet Top Up packages that can be used only by me and not my family lines?

Yes. You can purchase Internet Top Up for your own usage only. To check the available Internet Top Up packages, log on to MyDigi or dial *200*2#.

5. May I purchase a Share Internet Top Up before I have exceeded my monthly Mobile Internet quota?

Yes, you may purchase and share your Internet Top Up quota with your family lines even before you’ve used up your monthly Mobile Internet quota.

6. How many Share Internet Top Ups can I purchase in a month?

You may purchase as many Share Internet Top Ups as you want in a month. However, please note that you may hit your monthly credit limit.

7. How do I check the balance of my Internet quota?

To check the balance of your Internet quota, log on to MyDigi. Alternatively, simply dial *200#.

8. Can I allocate Internet quota from my Share Internet Top Up to myself and my family lines?

Yes, you can control and allocate Internet quota to your family lines via the MyDigi App.

9. I have purchased a Share Internet Top Up. What will happen if I didn’t set an allocation for my family lines?

Internet usage for Share Internet Top Up is on first-in, first-out basis. Both you and your family lines will utilize the Share Internet Top Up quota freely.

10. Can my family lines purchase Share Internet Top Up too?

No. Share Internet Top Up is only eligible for purchase by you, and not your family lines.

11. Can I use Share Internet Top Up while roaming?

No, you cannot use Share Internet Top Up while roaming.

 

Here’s how you can allocate Internet quota to yourself and your free family lines via the MyDigi App.
Go to the MyDigi app homepage and select View Details.
Click on the arrow beneath the Internet quota you wish to allocate to your free family lines. You can allocate both your All Day and Weekend quota.
To start allocation, click on the mobile number you wish to allocate to. Click the “+” or “-“ sign to increase or decrease allocation.
Click “Yes” and you’re done!

1. What are the charges for Standard Billing?

Effective 1 May 2017, there will be a monthly fee of RM5/month for paper bill statements to promote Deep Green with e-Bills.

Customers can opt for paperless e-Bills via MyDigi, whereby they can view and download their bills for FREE via http://digi.my/bill

2. I’m an existing subscriber with an Itemised Bill subscription. Will there be any changes to my subscription fee?

There will be no changes to the fee price for Itemised Bills, which remains at RM5/month per account.

3. What does Standard Billing consists of?

Standard Billing consists of your Account Summary and Details of Charges only (no Itemised Billing).

4. Who will be charged for the New Standard Bill fee?

The new Standard Bill subscription fee will be applicable to all Digi’s Existing and New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).

5. Do I have an option not to receive/subscribe to any paper bill?

Yes, you can go paperless by changing your billing medium to either PDF or SMS Bill via MyDigi. You can then download your bills via MyDigi for FREE.

In order to connect to MyDigi, you will need to have a Telenor Connect ID with an account owner.
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX
X
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