program-phone-freedom-365

Experience new levels of freedom
RM0 Upfront | 0% Interest | Free Phone Upgrade | Optional Phone Protection
Experience the freedom to own the new Galaxy
RM0 Upfront | 0% Interest | Free Phone Upgrade | Optional Phone Protection
The ultimate freedom to own your epic iPhone
RM0 Upfront | 0% Interest | Free Phone Upgrade | Optional Phone Protection
Pair your iPhone with Apple Watch Series 4 today!

The all-new PhoneFreedom 365

Introducing the best phone ownership programme designed to give you the total freedom.
Everything in iPhone XS. Now in the hands of everyone.
Everything in iPhone XS. Now in the hands of everyone.
*Find out more about Digi Shield

Be one of the first to own the latest smartphones with PhoneFreedom 365!

No upfront payment and 24 months interest free instalment plan makes
smartphone affordable for Digi customers.

iphone_xsMax
iPhone Xs Max
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
64GB
(RRP: RM5,399)
N/A 194 190 187
256GB
(RRP: RM6,099)
N/A 220 216 213
512GB
(RRP: RM7,049)
N/A 256 252 249
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 18 - 24.
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
iphone_xs
iPhone Xs
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
64GB
(RRP: RM4,999)
N/A 177 173 170
256GB
(RRP: RM5,699)
N/A 203 199 196
512GB
(RRP: RM6,649)
N/A 239 235 232
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 18 - 24.
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
iphone_xr
iPhone XR
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
64GB
(RRP: RM3,599)
N/A 124 120 117
128GB
(RRP: RM3,849)
N/A 133 129 126
256GB
(RRP: RM4,299)
N/A 150 146 143
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 18 - 24.
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
Huawei P30
Huawei P30
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM2,699)
88 48 28 8
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20-24.
**Free Wireless Charging Case while stocks last.
Huawei P30 Pro
Huawei P30 Pro
  Digi Postpaid 80 Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
256GB
(RRP: RM3,799)
N/A 122 110 98
512GB
(RRP: RM4,399)
N/A 144 131 119
**This model qualifies for a free phone upgrade between months 20-24.
**Free Snorkelling Case while stocks last.
Samsung Galaxy S10 Plus
Samsung Galaxy S10 Plus
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM3,699)
N/A 122 110 97
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20-24.
iphoneX
iPhone X
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
64GB
(RRP: RM4,299)
155 150 146 143
256GB
(RRP: RM4,999)
181 176 172 169
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20 - 24.
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
iPhone 7
iPhone 7
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
128GB
(RRP: RM2,649)
67 63 59 56
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20-24..
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
Iphone 7 Plus
iPhone 7 Plus
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Rebate Available Additional Rebate TnC Apply***   rm240 rm320 rm380
128GB
(RRP: RM3,199)
86 82 78 75
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20 - 24.
***2 month plan rebate for Digi Postpaid 120, 160 & 190 only applicable for iPhone purchases. Promo ends 30 April.
samsungNote9
Samsung Galaxy Note9
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM3,699)
N/A 123 110 98
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20 - 24
Huawei Mate 20
Huawei Mate 20
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM2,799)
88 71 59 46
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20 - 24
Huawei Mate 20 Pro
Huawei Mate 20 Pro
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM3,599)
N/A 93 80 68
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model qualifies for a free phone upgrade between months 20 - 24
Oppo F11 pro
Oppo F11 Pro
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
64GB
(RRP: RM1,299)
42 N/A N/A N/A
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
V15pro
Vivo V15 Pro
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM1,799)
64 47 34 22
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
Huawei Nova 4
Huawei Nova 4
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM1,899)
68 51 39 26
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
**Free Bluetooth Earphones are exclusive for MyDigi users.
**Customers will need to download MyDigi app & redeem the Free Bluetooth Earphones after their purchase.
**While stocks last.
iphone6
iPhone 6
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
32GB
(RRP: RM1,149)
29 N/A N/A N/A
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on. **This model does not qualify for a free phone upgrade.
applewatch_series4
Apple Watch Series 4
  40mm 44mm
Monthly
Instalment
(24 months)
RM72 RM79
*This model does not qualify for upgrade.
*Available only with iPhone Xs, iPhone Xs Max, iPhone XR PhoneFreedom 365 bundle.
*Available only in Digi Stores.
Huawei_nova3i
Huawei Nova 3i
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM899)
32 N/A N/A N/A
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
oppof9
Oppo F9
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
64GB
(RRP: RM1,399)
42 N/A N/A N/A
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
vivoV11
Vivo V11
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM1,699)
59 N/A N/A N/A
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.
Asus ROG
Asus ROG
  Digi Postpaid 80* Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
128GB
(RRP: RM3,499)
N/A 109 96 84
*Applicable only upon sign-up on Digi Postpaid 80 with GBoost add-on.
**This model does not qualify for a free phone upgrade.

UPGRADE YOUR PHONE FROM 18th-24th MONTH
AT NO UPGRADE FEE CHARGES

How it works

  • icon-choose-a-smartphone

    Freedom to choose your smartphone

    Choose iPhone or Android if that's your preference, because we offer both at no extra cost

  • icon-upgrade-for-free

    Freedom to pick
    your plan

    Pair up your new smartphone with the Digi Postpaid plan of your choice.

  • icon-continue-with-us

    Freedom to upgrade your phone for FREE

    Enjoy FREE phone upgrades every 18 months (tier 1 phones) or 20 months (tier 2 phones).

Walk into any Digi Store or Digi Store Express

Now eligible to all Existing Postpaid Customers

Port-in
  • icon coming soon

    If you are currently with another telco, just show us your previous 3 months bill and port in with your existing number.

New Registration
  • icon coming soon

    Get your new Digi number and register for this programme in one
    go at any Digi Store.

Pre to Post
  • icon coming soon

    Switch to Postpaid and upgrade to the latest smartphones from
    month 18 onwards.

Upgrade

Upgrade Tier Upgrade Fee
1 FREE UPGRADE AT MONTH 18
2 FREE UPGRADE AT MONTH 20
3 UPGRADE NOT APPLICABLE
*Not all phones are eligible for upgrade.
*Refer to respective phone model for upgrade tier.
Notes
Notes:
Frequently Asked Questions

View FAQs for

What is Digi PhoneFreedom 365?

Digi PhoneFreedom 365 is a new device programme that offers you an easier way to enjoy the latest flagship phones. It is a device programme that comes with (A) a Digi Postpaid™ Rate Plan (“Mobile Service Plan”) and (B) a 24 month Device Instalment plan.

How does Digi PhoneFreedom 365 benefit me?

Compared to conventional device programmes, Digi PhoneFreedom 365 offers you the following:
  • No upfront payment - Walk away with a brand new phone without paying a deposit
  • No interest charged - A monthly instalment scheme allows you to pay off your phone in 24 months, interest free
  • No upgrade fee - Exchange your old phone with a new phone with no upgrade fee from month 18 - 24

Will I be paying more with Digi PhoneFreedom 365 compared to buying the phone outright?

You will not be paying more than the Retail Recommended Price (RRP) price. In fact, you will enjoy greater value and flexibility with Digi PhoneFreedom 365 than when you buy the phone conventionally. Digi PhoneFreedom 365 provides an instalment facility, saving you from a large outright payment. You can also opt for an early upgrade at month 18 onwards with no upgrade fee by returning your old phone.

Will I enjoy 0 Upfront with Digi PhoneFreedom 365 during sign up?

0 Upfront is available to eligible customers based on a set of criteria, which includes a combination of tenure, payment history and usage, among others (customer eligibility is updated periodically). For now, the only way to check your eligibility is to walk in to the nearest Digi Store or Digi Store Express.

Why do I need to pay a device advance payment when I sign up for Digi PhoneFreedom 365?

Device advance payment is only applicable to those who are not eligible for the 0 Upfront feature of Digi PhoneFreedom 365. For now, you need to walk in to the nearest Digi Store or Digi Store Express to check your eligibility status

Will I enjoy 0 Upfront if I port in from my existing operator?

0 Upfront is available to eligible port in customer based on the following:
  • Average last 3 months bill exceeding RM80 with credit card auto-billing subscription.
(Device Advance Payment will be applicable for those that do not meet the eligibility above)

Can corporate individuals or SME lines sign up?

No, corporate individuals and SME lines are not eligible for this programme.

Who is eligible for Digi PhoneFreedom 365?

The programme is available for all Existing Digi Postpaid™ Customers, New Postpaid, Prepaid to Postpaid and Port In Customers.. Walk in to the nearest Digi Store or Digi Store Express to check the offers available based on your eligibility. The following must also be met during registration:
  • Biometric thumbprint scan must match the NRIC thumbprint to qualify for registration.
  • For Credit Card Auto-Billing Option, Third-party Credit Card is allowed with the presence & authorization of original owner during sign up. Credit card auto-billing subscription must be active throughout the contract period.
  • Registrant must be a Malaysian citizen.
  • For Port In customers, your last 3 months bill of your current operator must be submitted during registration.

What Postpaid mobile offers are bundled under Digi PhoneFreedom 365?

Digi PhoneFreedom 365 comes bundled with the following Digi Postpaid™ Rate Plans:
  DP 80 with GBoost DP 120 DP 160 DP 190
Internet Quota 15GB All-Day
15GB Weekend
100GB Youtube
80GB All-Day 140GB All-Day 200GB All-Day
Calls Unlimited to all networks
Roaming & IDD across 10 Countries RM15 monthly FREE FREE FREE
5GB Internet Roaming + 60mins Roaming Voice Calls + 60mins IDD Voice Calls

What phones are available with Digi PhoneFreedom 365?

See all the available phone models here: http://digi.my/phonefreedom365.

How many months of repayment fees do I need to fulfil under this programme?

You have to fulfil the 24 monthly device payments as accorded in the contract. However, you may choose to upgrade to a brand new phone between months 18 – 24 with no upgrade fee.

How do I upgrade to a new phone between months 18 - 24?

After you have completed the 17th payment (tier 1 phones) or 19th payment (tier 2 & tier 3 phones) with no other outstanding amounts, you may walk into a participating Digi Store or Digi Store Express and exchange your old phone (that is required to be in good working condition) for a new phone.

How do I know if my phone is in good working condition?

Our friendly staff at Digi Store and Digi Store Express will perform the following assessment before we accept your phone. You may refer to the Terms and Conditions listed here in https://new.digi.com.my/program/phone-freedom-365#tier2 on the stipulated Good Working Condition Criteria. Digi has the absolute discretion to decide whether a phone which you wish to exchange can be accepted or rejected.

What if my old phone is not as per the Good Working Condition Criteria set in the Terms and Conditions?

Digi will not accept the phone as a Returned Device for exchange. You may instead choose to (A) complete your 24 monthly instalments and keep the phone at the end of your contract, or (B) pay the Penalty Fee and Processing Fee, keep the old phone and register for a new phone.

Do I get to keep my old phone when I upgrade?

No, once you have agreed to exchange your old phone for a new phone under the Digi Device Subscription Programme, Digi will not return the old phone back to you. Hence, please ensure that you have performed a full data backup of your old phone before surrendering it.

Will I be able to retrieve the data stored in my old phone after the exchange?

No, Digi is unable to restore or retrieve any data from your old phone once the phone is wiped / factory reset / the upgrade transaction is completed. Please ensure you have performed a full data backup before you surrender your old phone to our staff during your upgrade process.

If I decide not to upgrade between months 18 - 24, what will happen?

Should you decide not to upgrade at any point within the eligible upgrade period, you can continue to complete with your 24 monthly instalments and keep the phone at the end of your contract.

What if I cancel or terminate my line or the phone was lost/stolen within the contract period?

If you cancel or terminate your line with Digi or the phone is lost/stolen before completing the minimum 24 month instalment period, you will need to pay a Penalty Fee, which is the remaining device balance equivalent to [(RRP – Device Advance Payment/24) x remaining months + admin fee]. Once you have paid the Penalty fee, you may then sign up for a new device with Digi PhoneFreedom 365.

Can I continue with this programme after I have completed my 24 month instalment period?

You may continue to subscribe to your current Digi Postpaid™ Rate Plan once you have completed the 24 monthly payments for the Device Payment Monthly Price.

I am an existing Digi UP™ / Easy Up Customer. Am I entitled to subscribe to this Digi PhoneFreedom 365?

You are currently not entitled to join this Digi PhoneFreedom 365 unless you have (A) completed the minimum contract tenure of 24 monthly instalments with Digi UP™ / Easy Up programme, or (B) terminated your Digi UP™ / Easy Up programme. You will be subject to an eligibility check and must comply with the Terms and Conditions as set out on the Digi UP™ and Easy Up webpages.

Which plans on Digi PhoneFreedom 365 come with free Digi Shield coverage and how do I get covered?

Digi Postpaid 190 plan comes with free Digi Shield coverage under PhoneFreedom 365. Your device is automatically covered under Digi Shield once you sign up for Digi Postpaid 190 with PhoneFreedom 365.

What is covered under Digi Shield?

With Digi Shield, your device is protected from the moment you sign up against accidental / liquid damage.

What are the main benefits of Digi Shield?

You can enjoy all these benefits:
  • - If you accidentally damage your device, we will repair it.
  • - Door to door pick-up and delivery service for repair & replacement.
  • - Free repair for Accidental Damage Cover or Liquid Damage Cover. No replacement fee needed.

What is not covered by Digi Shield?

Your device will not be covered in the following scenarios:
  • - Damage caused by intentional act.
  • - Light and normal wear and tear, gradual deterioration of the device or any latent defects.
  • - Accidental Damage where no actual known, or identifiable event or occurrence can be attributable to causing the damage to the device.
Additional exclusions may apply. Please see the terms and conditions available at Digi Shield (http://bit.ly/ADLDeCert) and Digi Shield Plus (http://bit.ly/TheftADLDEW) for applicable provisions.

Can I register both Digi Shield and Digi Shield Plus for the same device?

1 device IMEI can only be registered for 1 Digi Shield program.

Can I upgrade to Digi Shield Plus if I sign up for PhoneFreedom 365 with Digi Postpaid 190?

Yes you can, but only at the point of purchase. Ask your friendly sales assistant while signing up and you can upgrade at a special rate of RM49/month.

What if I sign up for Digi Postpaid 80 (with Gboost)/120/160 with PhoneFreedom 365? Can I opt for Digi Shield?

Yes you can, just ask your friendly sales assistant while signing up and you can choose from 2 options:
Digi Shield Classic: RM39/mth
Digi Shield Premium: RM69/mth

How do I file a Claim?

Just call our customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the claims documents and may be required to submit additional documentation or information.

Where can I get more information on Digi Shield?

Please refer to the Digi Shield product page at https://new.digi.com.my/program/digi-shield-device-protection

Can the Apple Watch be bought as a standalone on Digi PhoneFreedom 365?

No, the Apple Watch must be bought as a bundle with iPhone XR/XS/XS Max PhoneFreedom 365 bundle on Digi Postpaid 120/160/190.

Can I upgrade to a new phone at month 18 – 24 if I have an Apple Watch bundled with my iPhone XR/XS/XS Max?

After you have completed the 17th payment (tier 1 phones), and no other amounts are outstanding, you may walk into our participating Digi Stores and Digi Store Express, exchange your old phone that is required to be in good working condition and select your next new phone when you upgrade. However, you will be required to pay the remaining installment of the Apple Watch before being allowed to upgrade to your next new phone.

What is the warranty terms for the Apple Watch?

Standard Apple warranty applies. Please refer to https://support.apple.com/en-my/watch/repair/service for more details.

When will Apple Watch with LTE connectivity with eSim be available?

Digi is excited to offer digital eSIM services on Apple Watch in the future.
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