Enjoy GST Rebates for Prepaid Reloads
Notes:
  • Valid for Malaysian citizens from 1 Jan - 31 Dec 2017
Retail Price
(Inclusive GST)
6% GST Airtime Malaysian

Airtime + GST
Rebates
RM5 RM0.28 RM4.72 RM5.00
RM10 RM0.57 RM9.43 RM10.00
RM15 RM0.85 RM14.15 RM15.00
RM30 RM1.70 RM28.30 RM30.00
RM50 RM2.83 RM47.17 RM50.00
RM100 RM5.66 RM94.34 RM100.00
Notes:
  • To qualify for the Prepaid Reload GST Rebates in 2017, your account has to be registered with a MyKad or Army/Police identity card. Otherwise, you can change your account details by going to the nearest Digi Store with your original MyKad or Army/Police IC.
Find the nearest Digi Store

Frequently Asked Questions

GST treatment on Digi Prepaid Reloads

GST treatment on Digi Prepaid Reloads
With reference to the government announcement about Goods and Services Tax (GST) on 17 December 2016, what is the impact on prepaid services effective 1 January 2017?
All telecommunication services are subject to the 6% GST, including prepaid SIM packs and prepaid services, upon activation.

However, in the 2016 Budget announcement, it stated that Malaysian consumers would receive rebates when they purchase and activate their prepaid reloads in 2016 for a period of one (1) year from 1 January 2016 to 31 December 2016.

After the recent government announcement, the rebates for prepaid reloads by Malaysians will be extended to 31 December 2017.

Example: when the customer reloads RM10, they will get RM9.43 worth of airtime as RM0.57 (6%) is deducted as GST. Thereafter, the customer will receive a rebate of RM0.57 within 24 hours of activation.
Is the prepaid reload rebates only applicable for Malaysian registered customers?
According to 2016 budget announcement, only registered Malaysian citizen consumers using MyKad or Army/Police identity card with the service providers will enjoy the 6% rebate until 31 December 2017.

For information about MyKad code details as Malaysian citizen consumers, please visit Jabatan Pendaftaran Negara Malaysia website for the state code and country code.
How much do I have to pay for my prepaid reload now?
Digi customers will pay the published rate that is printed on the reload vouchers and SIM packs. For instance, the RM10 reload voucher is sold at RM10 (including GST), whereby customers will enjoy RM10 airtime once the 6% GST is rebated.
How can I check if I have received the rebates upon reload?
When the reload is successful, you will receive an SMS stating the total airtime amount reloaded, including the rebate granted.
As a postpaid customer, will I enjoy the reload rebate if I do a Talktime Transfer to a prepaid customer?
No, as the reload rebate is only applicable to prepaid customers who make the reload purchase.
Can I retrieve or view the prepaid tax invoice at MyDigi?
Yes, you can still view the tax invoice at MyDigi.
Are reload vouchers purchased at Designated Areas ie Langkawi, Pulau Tioman & Labuan subject to GST?
Yes, but the rebates will be granted upon activation.
Will this reload rebate impact other prepaid services?
No, there is no revision to the 6% GST charges on the prepaid products & services listed below. Please note that non-taxable CPA (i.e. international travel insurance, zakat and donations) and International Roaming services are not refunded in view that the 6% GST rebate is only granted upon activation.
 
    Other Areas in
Malaysia
Designated Areas
(eg Labuan, Langkawi & Tioman)
Goods Devices
(handset, modem)
Yes No
Blank SIM
(transfer price to dealer)
Yes No
Accessories Yes No
Services SIM pack Yes Yes
Reload coupon Yes Yes
Change to Main Balance**
General service
(voice, messaging,
internet, subscriptions)
Yes Yes
Freebies No No
IDD Yes Yes
International Roaming** No No
Domestic Roaming Yes Yes
CPA services - General Yes Yes
CPA services –
Zakat/donation**
No No
Insurance - General Yes Yes
Insurance – Travel
Insurance oversea**
No No
Pay over the counter
SIM replacement Yes Yes
Change MSISDN Yes Yes
 
GST treatment on chatz IDD/STD Calling Card
Do the GST rebates for prepaid reloads in 2017 cover chatz IDD/STD Calling Card purchases by Malaysians?
Prepaid reload rebates are not applicable to chatz IDD/STD Calling Cards. Therefore, Malaysians that buy chatz IDD/STD Calling Card ARE NOT entitled for this rebate.
How much do I have to pay for chatz IDD/STD Calling Cards now?
chatz customers will pay the published rate that is printed on the current chatz IDD/STD Calling Card, but the airtime will be reduced due to GST.

For example, chatz card denomination of RM10 is sold at RM10 (including GST). However, customer will get RM9.43 worth of airtime as RM0.57 (6%) is deducted as GST.

Below is the airtime breakdown for all chatz denominations.
 
Denomination 6% GST (RM) New Airtime (RM)
RM10 0.57 9.43
RM30 1.70 28.30
RM50 2.83 47.17
RM100 5.66 94.34
 
However, Digi is running a special promotion from 1 January 2017 to grant free airtime equivalent to the GST amount paid for the chatz card. This promotion will run until further notice.

Example: if you purchase and activate a RM10 chatz calling card during the promotion period, you will receive RM10.00 worth of airtime.
Is there any validity date for chatz card purchased?
Yes, your chatz card’s validity period (expiry date) is printed on the chatz card. Your chatz credit will expire twelve (12) months after the first-used date. Kindly refer to our website for further information.

Pelaksanaan GST terhadap Pek Prabayar Isian Semula Digi

Pelaksanaan GST terhadap Pek Prabayar Isian Semula Digi
Merujuk kepada Bajet yang disampaikan oleh Perdana Menteri pada 23 Oktober 2015, adakah perkhidmatan kad prabayar akan dikenakan GST berkuatkuasa 1 Januari 2017?
Ya, semua perkhidmatan telekomunikasi adalah tertakluk kepada 6% GST pada waktu pengaktifan, termasuk pek SIM prabayar dan perkhidmatan prabayar.

Namun dalam pembentangan Bajet, telah dinyatakan para pengguna Malaysia akan menerima rebat apabila mereka membeli dan mengaktifkan kad prabayar isian semula dalam tempoh setahun mulai 1 Januari 2016 sehingga 31 Disember 2016. Kesemua rebat ini akan diberikan dalam tempoh 24 jam selepas pengaktifan. Selepas pengumuman kerajaan baru-baru ini, rebat untuk tambah nilai prabayar oleh rakyat Malaysia akan dilanjutkan sehingga 31 Disember 2017.

Contoh: Pelanggan yang menambah nilai sebanyak RM10 akan mendapat RM9.43 nilai masa penggunaan, baki selebihnya sebanyak RM0.57 (6%) akan ditolak untuk cukai GST. Pelanggan akan menerima rebat bernilai RM0.57 serta merta.
Adakah rebat prabayar isian semula ini hanya sah kepada warganegara Malaysia yang mendaftar?
Mengikut pengumuman Bajet 2016, hanya pelanggan yang terdiri daripada warganegara Malaysia dengan MyKad atau kad identiti Tentera/Polis yang berdaftar dengan pengeluar perkhidmatan boleh menikmati 6% rebat sehingga 31 Disember 2017.

Untuk maklumat tentang kod perincian MyKad bagi pelanggan warganegara Malaysia, sila layari laman web Jabatan Pendaftaran Negara Malaysia untuk mendapatkan kod negeri di www.jpn.gov.my/informasi/kod-negeri dan kod negara di www.jpn.gov.my/informasi/kod-negara.
Berapa jumlah yang perlu dibayar untuk isian semula sekarang?
Pelanggan Digi perlu membayar kadar tersiar yang terdapat di baucer isian semula dan pek SIM. Sebagai contoh, baucer isian semula bernilai RM10 dijual pada harga RM10 (termasuk GST), pelanggan dapat menikmati nilai masa penggunaan selama RM10 selepas mendapat rebat GST 6%.
Bagaimana untuk mengetahui saya telah menerima rebat isian semula?
Setelah isian semula anda berjaya, pelanggan akan menerima SMS yang memaklumkan tentang jumlah isian semula nilai masa penggunaan, termasuk jumlah rebat yang diperolehi.
Sebagai pelanggan pascabayar, adakah saya berpeluang menikmati rebat isian semula jika melakukan pindahan masa berbual kepada pelanggan prabayar?
Tidak, rebat isian semula terhad kepada para pelanggan prabayar yang membeli isian semula prabayar.
Bolehkah saya melihat kembali maklumat atau melihat paparan invois prabayar di MyDigi?
Ya, pelanggan masih boleh melihat invois cukai di MyDigi.
Adakah baucer isian semula yang dibeli di Kawasan Ditetapkan seperti di Langkawi, Pulau Tioman dan Labuan tertakluk kepada GST?
Ya, tetapi rebat hanya akan diberikan selepas baucer diaktifkan.
Dengan pelaksanaan rebat prabayar ini, adakah ia akan memberi kesan kepada perkhidmatan prabayar yang lain?
Tidak, tiada perubahan terhadap cas GST 6% ke atas produk prabayar dan perkhidmatan yang tersenarai. Namun, pengecualian terhadap cukai CPA (termasuk insurans percutian antarabangsa, zakat dan derma) dan perkhidmatan perayauan antarabangsa tidak akan dikembalikan kerana rebat 6% telah dikembalikan semasa pengaktifan.
 
    Lokasi lain di
Malaysia
Lokasi Dikecualikan
(Labuan, Langkawi & Tioman)
BARANGAN Peranti (Telefon bimbit,
modem)
Ya Tidak
SIM kosong (harga
dipindahkan kepada
peniaga)
Ya Tidak
Aksesori Ya Tidak
PERKHIDMATAN Pek SIM Ya Ya
Kupon isian semula Ya Ya
Cas ke atas Baki Utama**
Perkhidmatan Am (suara,
mesej, internet,
langganan)
Ya Ya
Hadiah percuma Tidak Tidak
IDD Ya Ya
Perayauan Antarabangsa Tidak Tidak
Perayauan Domestik Ya Ya
Perkhidmatan CPA - Am Ya Ya
Perkhidmatan CPA-
Zakat/derma**
Tidak Tidak
Insurans - Am Ya Ya
Insurans – Insurans
Pelancongan Luar
Negara**
Tidak Tidak
Bayaran di Kaunter
Penggantian SIM Ya Ya
Penukaran MSISSDN Ya Ya
 
Pelaksanaan GST keatas chatz IDD/Kad Panggilan STD
Adakah Bajet mengenai rebat GST yang diumumkan untuk isian semula kad prabayar turut meliputi kad panggilan chatz IDD/STD yang dibeli oleh pelanggan warga Malaysia?
Rebat isian semula prabayar tidak boleh digunakan kepada kad panggilan chatz IDD/STD. Ini bermakna, para pelanggan warga Malaysia yang membeli kad panggilan chatz IDD/STD TIDAK LAYAK menerima rebat ini.
Berapakah jumlah yang perlu dibayar untuk mendapatkan kad panggilan chatz IDD/STD?
Para pelanggan chatz hanya perlu membayar kadar yang tertera di kad panggilan chatz IDD/STD yang baru tetapi masa penggunaan akan berkurangan akibat GST.
Contoh: Kad chatz bernilai RM10 dijual dengan harga RM10 (termasuk GST). Namun, pelanggan hanya dapat menikmati RM9.43 nilai masa penggunaan setelah RM0.57 (6%) ditolak untuk GST.

Carta di bawah merupakan nilai masa penggunaan terbaru untuk ke semua nilai chatz.
 
Nilai 6% GST (RM) Nilai Masa PenggunaanTerbaru (RM)
RM10 0.57 9.43
RM30 1.70 28.30
RM50 2.83 47.17
RM100 5.66 94.34
 
Walau bagaimanapun , pihak Digi sedang menganjurkan promosi istimewa mulai 1 Januari 2017 bagi memberi peluang kepada pelanggan kami untuk mendapatkan nilai masa penggunaan percuma menyamai jumlah GST yang dibayar untuk kad chatz yang baru. Promosi ini bermula dari 1 Januari 2017 sehingga diberitahu kelak.

Contoh: Pelanggan yang membeli dan mengaktifkan kad panggilan chatz yang baru bernilai RM10 dalam tempoh promosi akan berpeluang menikmati RM10 jumlah masa penggunaan.
Adakah sebarang tempoh sah laku untuk kad chatz yang dibeli?
Ya, tempoh sah laku kad chatz (tarikh luput) tertera pada kad tersebut. Kredit chatz anda akan tamat dalam tempoh 12 bulan selepas tarikh penggunaan pertama. Anda boleh merujuk laman web kami untuk maklumat lanjut.
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