roaming_pass

Roam on Demand
Affordable roaming passes,just the way you like it.
Login to MyDigi or Dial *800*3# to purchase
Round-the-clock chatting and surfing in over
50 countries

Affordable roaming from as low as RM5 per day

Available for Postpaid and Prepaid customers

RM5* / RM10*
Valid for 1 day
24-hour Social Pass
Unlimited Social Messaging
+
50MB
Internet
*Prices vary by country
RM15
Valid for 1 day
24-hour Combo Pass
500MB
Internet
+
10 mins
RM25
Valid for 3 days
72-hour Combo Pass
 
or
2GB
Internet
+
30 mins
4GB
Internet
+
60 mins
Click here for the list of the countries and network operators
Promotion valid until further notice
Travelling abroad is now easier
  • Buy On Demand
  • quota
  • no more sim
How to subscribe
BEFORE DEPARTURE:
Make sure you turn off Data Roaming or Cellular Data/Mobile Data on your mobile phone
UPON ARRIVAL:
Step
1
Dial *800#
Step
2
Press "3" to "Purchase Roaming Pass"
Step
3
You'll receive a confirmation SMS to notify you of successful Roaming Pass purchase;
Step
4
Manually select the specified/applicable network operator;
Step
5
Turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone
Purchase via MyDigi
  • Purchase via MyDigi step 1

    Step 1

    Go to "Add-ons"

  • Purchase via MyDigi step 2

    Step 2

    Select your roaming country

  • Purchase via MyDigi step 3

    Step 3

    Choose "Activate Now" for immediate activation or "Activate Later" to pre-book (Select activation date*)

  • Purchase via MyDigi step 4

    Step 4

    Confirm your purchase

*Activation date: 12am (Malaysia time) upon SMS notified
How to Use
  • Manually select the specified network operator from the SMS notification received

  • Go to your phone settings and turn on the Data Roaming

How to check balance
  • Option 1:
    Step 1 : Dial *800#
    Step 2 : Select 1 for "Check Internet
    Quota", select 2 for "Check Voice Minutes"

  • Option 2:
    Step 1 : Log into MyDigi App
    Step 2 : On usage page, select "View Details"
    Step 3 : Select "Internet" for Internet quota balance
    Step 4 : Select "Voice" for Voice minutes balance

We recommend that you always check your balance and validity to ensure seamless roaming experience
Notes

Roaming Pass:

  • Roaming Pass is offered in partnership with selected Network Operators in selected countries only. Digi reserves the right to amend the list of participating Network Operators and available countries at any time without notice.
  • Subscribers shall manually select a listed participating Network Operator to access the Roaming Pass. Digi shall not be responsible for any default/automatic selection arising from network systems, subscriber’s failure to select, subscriber’s error in selection or any other cause whatsoever.
  • Roaming Pass shall be limited for use outside of Malaysia and the subscriber agrees to abide by and be subject to all terms and conditions of use at all times.
  • Purchase and/or use of a Roaming Pass shall constitute acceptance of all applicable terms and conditions.
  • Balance validity period, quota or minutes under Roaming Pass are neither transferable nor refundable.
  • Important notes in Roaming Country
    • China - Due to an incompatibility issue between 3G/4G bands of China Mobile and mobile devices available in Malaysia, you may not be able to connect to 3G and 4G/LTE on China Mobile. Kindly select 2G/GSM in your phone settings
    • Thailand - There will be no roaming services available in Pattani, Yala and Narathiwat districts due to restrictions set by the Thai Government
  • Other Terms & Conditions Apply.
Frequently Asked Questions

View FAQs for

1. What is a Roaming Pass?

A Roaming Pass allows you to subscribe internet roaming and /or roaming voice minutes for use abroad.

2. What does the Roaming Pass offer?

Roaming Pass Validity
(from time of
activation)
Offers
Roam-1Day-RM5
Roam-1Day-RM10
24 hours A Social Pass which enables subscribers to enjoy 50MB of internet access and Unlimited Social Messaging (text messaging only) on any chat-based apps (e.g. WhatsApp, Twitter, Facebook Messenger, etc.) for 24 hours. Video chats are excluded from this offer
Roam-1Day-RM15 24 hours 1 days Roam Pass for 24 hours comprising:-
  • 500MB of Internet roaming access
  • 10 minutes* voice call for:
      - Roaming Voice calls to any Malaysia numbers;
      - Roaming Voice calls to any numbers of the visiting participating country;
      - Received Call when roaming in the visiting participating country
Roam-3Day-RM25 72 hours 3 days Roam Pass for 72 hours comprising:-
  • 2GB of Internet roaming access
  • 30 minutes* voice call for:
      - Roaming Voice calls to any Malaysia numbers;
      - Roaming Voice calls to any numbers of the visiting participating country;
      - Received Call when roaming in the visiting participating country
Note: 4GB and 60mins available for Telenor network
*60 second charging block

Please take note that below usages are not cover for Roaming Voice minute:
- Roaming voice calls outside the participating network operator.
- Roaming voice calls to any other International destinations numbers besides Malaysia and Visiting participating country number.
- Roaming voice calls to premium or satellite numbers.
- Voicemail calls / retrieval when roaming.
- Sending and Receiving SMS when roaming.
- Sending and Receiving MMS when roaming.

3. What is the pre-requisite to subscribe to the Roaming Pass?

  • Your Digi Postpaid/Prepaid line has at least a basic mobile internet /data plan;
  • Your International Roaming service has been activated
    (For Prepaid, International Roaming service is auto activated)
  • You must has sufficient credit limit/ balance and your account status is in ‘Active’ mode

4. How do I subscribe to Roaming Pass?

There are 2 ways to subscribe:
Activate Now:
  • Self-subscribe via your phone by dialing *800# (while abroad)
  • Self-subscribe via MyDigi App
Pre-Book & Activate later (up to 7 days in advance):
  • Self-subscribe via MyDigi App
Please note the below steps (if you subscribe Roaming Pass when abroad):
  • Prior to departure, ensure that Data Roaming or Cellular Data/Mobile Data is turned off on your mobile phone
  • Upon arrival at the destination, subscribe to the Roaming Pass. You will receive a SMS confirming successful Roaming Pass purchased. We suggest you manually select the specific/applicable network operator. Then, you may turn on Data Roaming or Cellular Data/Mobile Data on your mobile phone.

5. How long it take to activate once I have subscribed to Roaming Pass?

If you choose to Activate Now (via MyDigi App) or buy via *800# when abroad, the Roaming Pass activation is almost immediate once you have received an SMS notification for the successful Roaming Pass purchase.

If you choose to Activate Later (via MyDigi App), the Roaming Pass activation will occur between 12.00 am - 2.00 am (Malaysia time) according to the date specified when you placed the booking (provided you have received the SMS notification for the successful Roaming Pass purchase).

6. Can I buy one Roaming Pass to be used in any country?

Roaming Pass purchased can be only use in the selected participating countries and network. For example, Roam-1Day-RM5-AUS can be used only when you are roaming in Australia.

7. Can I carry forward or transfer unutilized Roaming Pass balance to another number?

No, all unutilized Roaming Voice minutes or Internet Roaming quota from Roaming Pass cannot be carried forward nor transferred. Your unused Roaming Voice minutes or Internet Roaming quota will automatically expire and be forfeited at the end of the Roaming Pass validity period.

8. Is Roaming Pass quota valid for domestic use?

No, Roaming Passes are not available for use in Malaysia.

9. I have purchased an additional Roaming Pass even before my existing pass expired. What happens to my Roaming Pass quota and validity?

The Roaming Pass quota will accumulate with each purchase. The validity period will then apply in accordance with the latest Roaming Pass purchase. For example, if you purchase a Roam-1Day-RM10-NZL pass in New Zealand at 6.00pm, and you then purchase another Roam-1Day-RM10-NZL pass at 11.00pm on the same day before the first pass expires, you will incur a total charge of RM20 (for two passes), and your pass expiry will be on 10.59pm of the following day in New Zealand.

10. How do I check my balance and validity for the Roaming Pass?

  • Dial *800# (select 1 for “Check Internet Quota”; select 2 for “Check Voice Minutes”)
  • MyDigi App (go to “View Details”- select “Internet” to check Internet Quota balance; select “Voice” to check voice minute balance)

11. What will happen if I have used up my Roaming Pass Voice minutes and Internet roaming quota?

If your Roam Pass Voice minutes and Internet quota are exhausted within the validity period, any subsequent roaming usages will be charged at standard roaming rates. Alternatively, you may purchase any additional Roaming Pass to continue enjoying Roaming voice calls and Internet roaming.
For Roam-1Day-RM5/RM10, you can still enjoy Unlimited Social Messaging [on any chat based application] even though you have used up the 50MB full speed Internet roaming quota. Should you wish to continue enjoying full speed internet/data roaming on other mediums, you may purchase another Roaming Pass for more quotas

12. How many times can I subscribe to Roaming Pass? Will I be able to repeat my subscription?

There is no subscription limit and you may purchase additional Roaming Pass at any point of time. Kindly note however that the validity period for each Roaming Pass will commence from point of activation.

13. Can I cancel my Roaming Pass purchased?

Once you have place booking/purchase for Roaming Pass, it cannot be cancelled/refund.

14. Can I unsubscribe from a Roaming Pass? What do I do if I no longer wish to have internet/data roaming access?

No, the Roaming Pass will expire automatically when the validity period ends. To avoid being charged with additional roaming rates or fees, you are advised to disable or turn off the 'Data Roaming' or 'Cellular Data/Mobile Data' function on your phone before the validity period expires. You will otherwise then subject to standard international roaming charges.

15. If I am already on Digi Unlimited Daily Internet Roaming, can I still subscribe to Roaming Pass?

Yes, but separate charges for both packages will apply. The standard Internet Roaming charges shall apply if your 'Data Roaming' has already been enabled prior to your Roaming Pass purchase. Should you purchase to any Roaming Pass on the same day, you will be charged for both the Digi Unlimited Internet Roaming + Roaming Pass. For example, if you were already roaming on Telstra in Australia with Digi Unlimited Daily Internet Roaming and subsequently purchase Roam-1Day-RM5, you will be charged RM36+RM5= RM41 for the same day. We advise that you enable your 'Data Roaming' or 'Cellular Data/Mobile Data' function only after you have purchase a Roaming Pass to avoid multiple charges.

16. Can I switch to enjoy the Daily Unlimited Internet Roaming service once I have subscribed to Roaming Pass?

Once you have subscribed to a Roaming Pass, you will have to wait for your Roaming Pass subscription to expire before the Daily Unlimited Internet Roaming service can take effect.

17. Where is the Telenor network that I can enjoy the 3 days Roam Pass with 4GB and 60mins at RM25?

You may enjoy double up the quota in the below Telenor network:
Country Operators
Bangladesh Grameenphone
Bulgaria Telenor
Denmark Telenor DK
Hungary Telenor
Montenegro Telenor
Myanmar Telenor (TNM)
Norway Telenor
Pakistan Telenor
Serbia Telenor
Sweden Telenor
Thailand DTAC(TH-DTAC)/dtac TriNet

18. In which countries are the Roaming Passes available?

The Roaming Passes are currently available only in the countries and operators listed below:-

Country

Operators

Roam-1Day-
RM10

Roam-1Day-
RM5

Roam-1Day-
RM15

Roam-3Days-
RM25

Roam-3Days-
RM25
(Telenor)

Argentina

Claro AR

 

 

 

 

Australia

Telstra

 

 

Austria

3 AT

 

 

 

 

Bangladesh

Grameenphone

 

 

 

Belgium

Proximus

 

 

 

 

Brazil

Claro BRS

 

 

 

 

Brunei

DSTCom

 

 

Bulgaria

Telenor

 

 

 

 

Cambodia

Cellcard

 

 

 

Canada

ROGERS

 

 

 

 

Chile

ClaroCHL

 

 

 

 

China

China Mobile (CMCC)

 

 

Croatia

HT HR

 

 

 

 

Czech Republic

T-Monile CZ (TMO CZ)

 

 

 

 

Denmark

Telenor DK

 

 

 

El Salvador

ClaroSLV

 

 

 

 

France

BOUYGTEL-F / 20820

 

 

 

Germany

Telekom.de (TDG)

 

 

 

 

Greece

GR COSMOTEC/C-OTE

 

 

 

 

Hong Kong

3/ CMHK

 

 

Hungary

Telenor

 

 

 

India

Vodafone

 

 

Indonesia

INDOSATOOREDOO/TELKOMSEL

 

 

Ireland

3 (IRL O2)

 

 

 

 

Italy

3 ITA/I WIND

 

 

 

Japan

JP DOCOMO

 

 

Kuwait

Ooredoo

 

 

 

 

Laos

LaoTel/LAO GSM

 

 

 

 

Luxembourg

TANGO

 

 

 

 

Macau

3 Macau / 45505

 

 

 

Mexico

TELCEL

 

 

 

 

Mongolia

Unitel (UNTLMN)

 

 

 

 

Montenegro

Telenor

 

 

 

 

Myanmar

Telenor (TNM)

 

 

Nepal

Ncell / Nepal Telecom (NT) / 429 01

 

 

 

 

Netherlands

T-Mobile (TMO NL)

 

 

 

 

New Zealand

Spark NZ (Telecom NZ)

 

 

 

Nicaragua

ClaroNIC

 

 

 

 

Norway

Telenor

 

 

 

Pakistan

Telenor

 

 

 

Papua New Guinea

bmobile

 

 

 

 

Peru

ClaroPER

 

 

 

 

Philippines

SMART(SMART Gold)

 

 

Poland

T-Mobile.pl (Era)

 

 

 

 

Qatar

Ooredoo (Qtel)

 

 

 

 

Romania

TELEKOM.RO

 

 

 

 

Russia

MTS

 

 

 

Saudi Arabia

Mobily

 

 

 

Serbia

Telenor

 

 

 

 

Singapore

StarHub/Singtel

 

 

South Korea

KT/olleh

 

 

Spain

Telefonica (Movistar)

 

 

 

 

Sri Lanka

Dialog

 

 

 

 

Sweden

Telenor

 

 

 

Switzerland

Salt (Orange)

 

 

 

 

Taiwan

Chunghwa

 

 

Thailand

DTAC(TH-DTAC)/dtac TriNet

 

 

Turkey

Turkcell

 

 

United Kingdom

EE

 

 

 

Uruguay

Claro

 

 

 

 

USA

T-Mobile

 

 

 

Vietnam

Viettel

 

 

 

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