Join the family

We weren’t kidding when we said it’s so easy to become a part of the Digi family, you can
do it all by yourself! Here’s how:

buy now

Choose your plan and click
“Buy Now”

i want

Select “I want to Switch to
Digi” and complete checkout

inbox

Upon successful payment,
you’ll receive an email from us

sim

Get your new SIM pack delivered
for FREE. You will be notified via
email when your number
is successfully ported in

When you try your best but you don’t succeed

So, your MNP request was rejected. Now what?

  • STEP 1

    You can resubmit your port in request via your MNP Application status email.

  • STEP 2

    Fill in your details to check the status of your application.

  • STEP 3

    Under your port-in status, click on “Details”.

  • STEP 4

    Edit the fields provided and resubmit.

  • STEP 5

    Upon successful resubmission, you’ll receive a welcome email from us.

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Frequently Asked Questions

Digi Prepaid™ / Digi Postpaid™ / Digi Business

Digi Prepaid™ / Digi Postpaid™ / Digi Business
How do I switch to Digi online?
Kindly follow the steps below to switch to Digi online.
  • Digi Prepaid™ – Online registration is currently not available.
  • Digi Postpaid™– Click here to choose your plan and proceed with registration.
  • Digi Business – Click here to proceed with your registration.
How much will it cost to switch to Digi?
Switching is FREE – there are no fees associated with switching to Digi.
How long will it take to complete the switch to Digi?
For Digi Prepaid™ and Digi Postpaid™, your switch will be completed within seven (7) business days. Don't worry - your mobile service will not be interrupted during this process!
 
If you're switching to Digi Business, your switch will be completed within ten (10) days.
Who do I contact for enquiries and help?
Please call the Digi Customer Service Helpline at 016 221 1800 for enquiries and support.
Can I get someone else to submit my request to switch to Digi?
No. Only the owner of the mobile number is allowed to switch to Digi.
What is the difference between switching online and walking in to a Digi outlet?
By switching online, you get to enjoy the convenience of switching to Digi from the comfort of your own home. What's more, Digi will deliver the SIM pack right to your doorstep.
Requirements
What are the requirements for switching online?
To switch to Digi, you must be a Malaysian citizen above the age of 12 with a valid MyKAD/NRIC and fulfil the following requiredments:
  • You're not barred by any telco
  • You have settled all your current telco bills
  • Your mobile number is registered under your name and it's not tied to any contract
Can my switch to Digi be rejected?
Yes, your request may be rejected by your current mobile service provider if:
  1. You have outstanding/overdue bills
  2. You are blacklisted by your current mobile service provider
  3. You are tied to a contract with your current mobile service provider
  4. Your identification details are incorrect / incomplete
  5. Your current line is no longer active
  6. You did not indicate the full list of supplementary lines
 
SIM Pack Delivery
Where will Digi deliver to?
Digi will deliver SIM packs to all genuine addresses within Malaysia. This includes Peninsular Malaysia, Sabah and Sarawak.
Do I have to pay for delivery charges?
No. You do not have to pay for delivery charges.
When can I expect to receive the SIM pack?
Deliveries are made on business days (from Mondays - Fridays), between 9am and 5pm.
Who will deliver the SIM pack to me?
Digi's appointed delivery agent, City-Link Express, will deliver a SIM pack to your doorstep at a date and time that is suitable for you. You may receive a call from City-Link Express to confirm a suitable delivery date and time.
What personal information do I have to provide to the delivery agent?
Upon delivery, you will be asked for your MyKAD/NRIC. The delivery agent will verify this against the registration acknowledgement form. You will then be asked to fill in your MyKAD/NRIC number, the date of receipt, and sign the acknowledgement form.
What do I have to do after receiving my SIM pack?
After receiving your SIM pack, please call the Digi Customer Service Helpline at 016 221 1800 from your current mobile line immediately. Select your language, then press 2 for "Mobile Number Portability" and press 3 to "Confirm your web-based port-in request". Our helpline is available 24 hours a day!
Your SIM Card & Mobile Service
Do I have to replace my SIM card?
Yes. You will have to replace your current SIM card with the new Digi SIM card after the switching process is completed.
Will I be able to make calls after submitting my request to switch to Digi?
Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.
Do I need to cancel my account with my current mobile service provider?
No. Your line will be automatically terminated by your current mobile service provider after it has been successfully transferred to Digi. Please ensure that your line remains active before submitting your request to switch to Digi.
What happens if I have supplementary lines under my account?
All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.
Can I choose to just switch my supplementary line(s) to Digi?
No. Your supplementary line(s) must be switched together with your principal line.
I am switching to Digi Prepaid™ from another Prepaid service. Will I lose all my credit from my current Prepaid account?
Yes. Your remaining credit will not be transferred when you switch to Digi Prepaid™. We advice that you utilise all your credit before switching to Digi.
Will there be any penalty fee if I decide to transfer out from Digi?
No. There will be no penalty fee if you decide to transfer out from Digi unless one is stated on the Digi plan/package that you signed up for.
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX