Digi Postpaid Family
1. Digi Postpaid Family consists of three rate plans – Digi Postpaid 150 Family, Digi Postpaid 250 Family and Digi Postpaid Family (collectively "Plans").
Charges
2. All rates depicted for voice calls, SMS and MMS along with the bundled Minutes, bundled SMS and Mobile Internet Quota ("Bundled Offers") apply only when used within Malaysia (to all domestic networks)..
3. All other services that are not included as part of the Bundled Offers such as International Direct Dialing (IDD), International Roaming (IR) etc. are chargeable based on usage on a Pay-As-You-Use (PAYU) basis and rates applicable are based on standard IDD and IR rates, subject to Digi’s pricing for such services as amended from time to time.
4. Usage on SMS beyond the cap of the Bundled Offers will be charged on the basis of Pay-As-You-Use (PAYU) in addition to the applicable monthly fee.
5. The Plans structure is in the appended Appendix and also published on our official website at www.digi.com.my, as updated by Digi from time to time.
Unlimited Calls
6. Unlimited Calls allocated with the Plans:
a. Applies to domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).
b. Strictly for standard person-to-person calls; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
c. Non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
d. Can only be utilized domestically i.e. within Malaysia network only. Calls made when overseas are subjected to roaming charges. The subscriber shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi’s overseas roaming partners.
Mobile Internet Quota Allocation
7. The Mobile Internet quota allocated within the Plans is exclusively for domestic usage only and can be used by all lines in the family.
8. As a limited time offer, Weekend Internet quota will be included at no additional charge for Digi Postpaid 150 Family and Digi Postpaid 250 Family. Weekend Internet quota can be used by all lines in the family. Digi reserves the right to extend this promo at any material time.
9. Weekend Internet quota allocated with the Plans:
a. Applies to domestic usages on all networks during the weekends (every Saturday 12.00AM to Sunday 11.59PM). Utilization during the weekdays or upon 100% utilization of the Weekend Internet quota, any further Internet usage will be deducted from the All Day Internet quota allocation.
b. Full Weekend Internet quota will be granted at the start of every bill cycle. Any unutilized Weekend Internet quota will be forfeited at the end of every bill cycle.
10. In the event Customer does not fully utilize the Internet allocation, the balance unutilized Internet allocation shall be forfeited at the end of the bill cycle.
11. Data service will be restricted once usage exceeded the Total Internet Quota allocated. However, Customer may opt to purchase Internet Quota Top Up to continue surfing the Internet at regular speed. Data service allocated within the plan(s) is exclusively for domestic usage only.
Free Family Lines
12. Free Family lines will be signed up on Digi Postpaid Family. It is only available to Digi Postpaid 150 Family and Digi Postpaid 250 Family.
13. The maximum number of free Family lines that can be added within the same account will depend on the Digi Postpaid Family plan Customer subscribed to:
a. Digi Postpaid 150 Family can register up to a maximum of two (2) Family lines
b. Digi Postpaid 250 Family can register up to a maximum of three (3) Family lines
14. The account owner who registered for the Digi Postpaid Family plan shall be liable to pay all the relevant charges and amounts claimed by Digi as reflected in the bill. Notwithstanding the aforementioned, all Terms and Conditions shall be equally applicable to any and all Family lines subscribed under Digi Postpaid 150 Family and Digi Postpaid 250 Family.
International Roaming and IDD
15. Except for all the rates outlined in the Plans structure (as per the Appendix), all usages while on an overseas roaming network do not account as part of Bundled Offer. Roam Like Home Monthly subscription Terms & Conditions apply.
16. Whilst roaming overseas, Daily Unlimited Internet Roaming (from RM36/country/day) can be used in selected countries and various roaming passes are available from as low as RM5/day (24hours).
Device Bundle
17. Device bundle is twenty four (24) months contract, commencing from the date of acceptance of these terms and conditions. If applicable, with the acceptance of device contract, any previous device contract Customer had contracted for with Digi, shall be deemed terminated and Customer shall be subject to any early termination charges of such previous contract, if applicable.
18. Applicable pre-mature contract termination penalty fee is: (Monthly Fee x 50% x Remaining Months in Contract) + administrative fee RM100
19. Advance payment waiver is only applicable for existing Digi Postpaid Customers with 12 months tenure and above during sign up on Digi Postpaid 150 Family and Digi Postpaid 250 Family together with the purchase of device bundle on a 24-month contract.
General
20. Auto billing discount of 5% off monthly total bill will be given for six (6) months from the date of subscription to subscribers who sign up for the auto billing service when registering for the new Digi Postpaid Family plans subscription.
21. All bundled services under the new Digi Postpaid Family plans such as Capture are subject to amendment, from time to time. In view that Digi does not own or control the bundled application services, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the list of application services available under the Digi Postpaid Family plans bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the subscribers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
22. Digi shall not be responsible in any way in the event that the Customer’s subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Customer in any manner whatsoever in such situations.
23. By subscribing to the Plans, the Customer acknowledges that you understand the terms and conditions herein as well as the General Digi Terms and Conditions, including but not limited to Privacy Statement and Fair Usage Policy, which are available at www.digi.com.my and agree to abide by them.
24. Digi reserve the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plans at www.digi.com.my.
Appendix – Digi Postpaid
1. As per Clause 5 of the Digi Postpaid Terms and Conditions:
Digi Postpaid 150 Family
Monthly Commitment Fee RM 150
HOME
Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation 30 GB + 30 GB on Weekend
Additional Mobile Internet Quota Options Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net) Unlimited
SMS Allocation (All-net) 300
ABROAD
International Roaming & IDD
Roaming and IDD to 10 Countries
(5GB Internet Roaming + 60mins Roaming voice
calls + 60mins IDD voice calls)
FREE
Free Family Lines on Digi Postpaid Family
Free Family lines 2
Subsequent Charges
Video Calls (All-net) 15 sen
SMS (All-net) 10 sen
MMS (All-net) 20 sen
Digi Postpaid 250 Family
Monthly Commitment Fee RM 250
HOME
Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation 60 GB + 60 GB on Weekend
Additional Mobile Internet Quota Options Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net) Unlimited
SMS Allocation (All-net) 300
Free Family Lines on Digi Postpaid Family
Free Family lines 3
ABROAD
International Roaming & IDD
Roaming and IDD to 10 Countries
(5GB Internet Roaming + 60mins Roaming voice
calls + 60mins IDD voice calls)
FREE
Subsequent Charges
Video Calls (All-net) 15 sen
SMS (All-net) 10 sen
MMS (All-net) 20 sen
Digi Postpaid Family
Monthly Commitment Fee FREE
HOME
Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation Share Internet quota from Digi Postpaid Family main line
Minutes Allocation (All-net) Unlimited
SMS Allocation (All-net) 300
ABROAD
International Roaming & IDD
Roaming and IDD to 10 Countries
(5GB Internet Roaming + 60mins Roaming voice
calls + 60mins IDD voice calls)
RM35 per month
Subsequent Charges
Video Calls (All-net) 15 sen
SMS (All-net) 10 sen
MMS (All-net) 20 sen
 
Enter an email address that you use frequently. The address should be in this format: username@youremail.com
Please enter your principal mobile number. Your principal mobile number must be at least 10 characters long. Your principal mobile number must be in this format: 01XXXXXXXXX